I couldn't even inquire about what id all wanted or needed because I was unreasonably judged and accused of planning to steal parts. I didn't go behind any undrawn lines but when I was leaving some employee made a point to write down my license plate and then follow me up the road. I have done nothing wrong or illegal so forget this auto place. It's unfortunate other folks ruined it for anyone else
Called to inquire about buying used wheels. When I started by listing the wheel size he cut me off and asked me "Year, make, model?". I replied "I do not care what car they came from as long as they fit." I am fully aware that not only do you need the diameter, and width, but you also need the bolt pattern and offset! Once he finally get around to telling me that they have the size in stock, he then tells me "hope you are not looking for anything rust free". Yeah, that is why I am looking for wheels. Maybe start there next time. AND WHY ARE YOU SELLING RUSTY WHEELS? I called in the past about other parts and was treated like I am the stupid one for not knowing that they would not have parts for my car, yet nothing is listed on the website.
Got permission to go back in the yard and get a part after showing what i needed. Went back to the office to pay and I got bitched at that they cant sell the whole unit now. We got permission from another person to take the specific part and I was not told that I had to buy the whole unit. This is supposed to be a salvage yard not a buy half the car yard. Ive noticed that the attitude changes with person so be careful with which person you get.
Fast and friendly service. Needed a junk vehicle picked up . Called on a Wednesday afternoon and they picked it up first thing on Thursday. Driver was friendly and had it loaded in no time and on his way. And paid a reasonable price. Very satisfied, would recommend them.
Just got hung up on the phone when trying to ask them questions if they will take the Honda civic car in as we can't afford to fix it and yeah got told they "got another caller" and hung up. Very unprofessional!
My husband and I but mainly him have been going here for years now. I think they are fair as far as prices go for parts etc. and they even go above & beyond to help with things such as for example, we purchased some tires and the guy that was tending to my husband, even took our old tires off their rims and put the new ones on and then put them on our car for no extra charge. He didn't have to do all that. And had he not have done that, we would've had to pay someone to do all that he did, meaning more money out of our pockets. I cannot recall a bad experience at all during the last 10+ years of doing business with Hilltop & its employees. We have not had any issues or anything negative happen whatsoever. Just call ahead if you're looking for a specific part, so you don't waste a trip in case they don't have it, or if you're even looking for advice in regards to any automobile.
Excellent to deal with over the phone. Also, he remembered me when I showed up the next day. Thank you for being a great place to work with. Definitely will miss my beater, lol
I got 2 tires put on the front of my car a week ago. Had to go back the next day because my front passenger side tire went flat. Don't let Tristan do your tires dude is grinder happy on rims. And they won't admit their screw up even thow I could hear them talking about it in the garage.
Great experience with hilltop. I had a vehicle that needed to be brought in because a guy refused to pay me for it after 3 weeks. I was leery of driving it there because it needed brakes so I had them pick it up at his house. I showed up with keys and title they loaded it paid me cash and off I went. Thank you so much! And paid me a fair price.
Called the place and the a guy answers with "Yep". I then proceeded to ask for parts for my car and the guy automatically states he doesn't have it. Either the person really knows they don't carry those parts or he didn't even bother checking. The way I'm taking it is he doesn't care enough to even check. For whoever was working 3/17/23 at 9:40am, improve your customer service.
I call to get a door panel and an exterior trim piece The guy on the phone was friendly and told me he had them then I get there this short guy started arguing with me because I asked him for the part very disrespectful, he needs a reality check I just wanted my part. Do arguing with him he told me to go out and pull it which I ended up doing I was perfectly fine with it but when I came to pay, he was still being rude and disrespectful
I have been going to these guys for years with consistent positive interactions. They are straight shooters and get right to the point. Their prices are great with no corporate sharks dictating prices. I have been to many yards that charge near retail, Hilltop maintains scrapyard tradition of the supplying people with parts that can actually save them $. Many times they will go out of their way to either get the part for you, or let you go on a hunt for that part yourself (which is more fun). Keep on doing what you're doing.
These guys are great. They let me comb through their yard all the time. They got a HUGE amount of cars and trucks and engines and machinery in their yard. If you ain't afraid of pulling parts your self then you will find yourself in junk yard heaven. Excellent prices.
Owner and staff are very helpful and friendly. Gave a good price on a scrap car they drove about an hour to pick up off the side of the road. Probably the best scrap yard we've dealt with!
I was able to get the parts that I needed for car at a very reasonable price. The staff were polite and very helpful.And for all the cat lovers on a side note they have a very nice tortishell kitty which made my experience so much nicer. I plan on contacting them for any future used car parts I might need.
I called to request 2 leaf springs off of a truck that had under 100,000 miles. The guy laughed and said it didn’t matter if they were from a truck that had under 100,000 miles. I told him I disagreed but that was fine we can agree to disagree. He said, “okay, we are done here” and hung up the phone. Lol I mean seriously the reason leaf springs fail could be a multitude of reasons and a truck with under 100,000 guarantees a little less abuse and increases the chances of not failing. Will not use this yard again. They may want to find a few licensed mechanics to make those determinations next time before being rude to customers who are willing to pay.
These guys gave us TRIPLE as payment for our brokedown scrapper car. rather than the 1/3 price their close fellow business offered. All whilst strandedIn the middle of a city we weren't Native to, on top of going above and beyond to make sure we all woked together to ensure it went easy.....Hilltop was effienct, honest, and seemed loyal to their customers. Go Hilltop!
They'll guide you to a parts car if they have it in stock, best prices, negotiable. In all a great service they're doing. I had forgotten where a part was, and they had no problem helping me out.
Bad additude and unreliable, prices fluxuate based on their mood..... no joke. I took some sass and prolly paid more than i shoulda, I'd hate to be a minority going in tho, if you know what i mean.
We had a junk car that needed to be picked up. This family business with "reliable staff" told us they could do it. They never showed up. We gave them a second chance and they said they could do it the next day. well, the next day came and they didn't show up again! We left them a voicemail, and they never replied back. Long story short, our junk car is still sitting in our lot. I highly would not recommend this place for any business reasons.
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