This people at this place are angels sent from heaven. I had a flat tire on my way to Green Bay. All the tire centers around Manitowoc wouldn't take me in unless I had an apartment. Ramirez took care of the tire and back on the road. I would have spent the weekend away from home.
Wow! Called to change my flat tire.
Came and did not speak English.
Billed me $311. Couldn't discuss due to language barrier. Emailed owner about possible mistake in billing. No reply. Went there and he gave no reason for bill. Said he would make it $150 plus tax and credit card fee after much discussion. He only spoke to me over the phone in the office. Whenever he talked to the secretary it was in Spanish. Then she tried to add a prime service fee of $25 to the bill. I said no way since he indicated $150. I called some other service providers who did that service and got quotes of $100 to $125. No apologies were given for the "mistake.". It was it?
Was considerably more expensive than originally anticipated, took two days longer than originally anticipated, brakes had to be fixed again 6 months later. Wouldn't recommend.
I brought my minivan in to get the tire changed and mentioned that I was saving to buy a new car and he mentioned that they're also a dealership but I have bad credit and can't get a loan. Mr. Ramirez said he'd work with me and let me finance a vehicle through them. I got a 2021 Mitsubishi Mirage G4 with a little over 19,000 miles for 15K which is much less than I've seen at other dealers. I am extremely grateful for them giving me an opportunity to work with me that way. A+ service.
GARBAGE EXHAUST WORK. OWNER WOULD NOT FIX HIS MISTAKE BY LETTING ONE OF HIS WORKERS PRACTiCE WELDING ON MY CAR. THATS WHAT HE TOLD ME . WOULDN'T FIX IT AFTERWARDS. CHECK THE PICTURE THATS WHAT I GOT FOR 175$ and it's leaking.
Out in 15 minutes and Jumped my Semi Truck for a reasonable price! Would highly recommend! My driver was able to get back on the road quickly and we are grateful because it's like 18 degrees out, so they were able to get there really quick so my driver wasn't freezing in the truck. Thanks guys!
Called them for wrecker service and it took over an hour and a half to get me. Said they couldn't find me. Sent multiple addresses from local houses and even the officer called dispatch to get them moving. They show up and say it's $375 for showing up and will charge $100 for pulling it out. Then, like a review I just read, they were like the 3 stooges. Hooking and rehooking, pulling it out in park until I yelled for them to put it in neutral. Then they figured out someone should probably steer it. Didn't have a choice, so I paid it. The kicker is, the kid took a picture of my card and sent it in for payment (text attachment). Got nervous with that. Next day I had 2 fraudulent charges on my card. Can't say for sure, but hell of a coincidence.
Even the officer gave me a winced look when I told him who I called.
I was at a business about a block away and my vehicle would not start, I was guessing I needed a new battery. I went over, explained my situation, and asked if they could help. The guys got in their vehicle, jump started mine, and drove it back to the garage where they put a new battery in for me right away and even topped off all of my fluids! I was so grateful that they were close by and willing to work me into their day!
Went here and had some jounce bushing changed on my Hummer h3 towards the end last November 2023. Was in the area working, car was acting funny so I looks up mechanics. They explained to me the bushing I need and they ordered them for me and installed them. Please explain to me as of 6/7/2024 there is No Evidence of there ever being a bushing installed. ON BOTH SIDES!! I spent over $300 just to find out they weren’t installed CORRECTLY!!
Ramirez Auto came out after hours on a Friday night to tow my Jeep to their shop. They work with my extended warranty, which very few places do. They fixed the issue, and even replaced a burnt out light and changed the oil. I highly recommend them
Ramirez replaced the starter on my F-150 same day he towed it in.
Then, after another local repair shop misdiagnosed an intermittent noise in my F-350 and replaced my turbo pedestal, Ramirez correctly diagnosed the noise as a wheel bearing and repaired it right away for a reasonable price. He is not the cheapest mechanic around, but if you find the cheapest, it may end up costing you a lot more in the end.
Was paid for a service and did not complete it. Stated they were on the way and had to message over an hour later to see where they were. They responded 10 minutes but showed up 30 minutes later. The 3 guys who showed up to winch a vehicle reminded me of The Three Stooges. They did not seem like they knew what they were doing. They worked for over an hour before even moving the vehicle. They ended up unhitching their winches and left with the vehicle still in the ditch. I was hopeful when they were on their way as they have been in business for a few years so they should have experience. They may be good as a towing service but definitely not if you are in the ditch and need a winch. Their comment was they were paid to winch and not tow. I didn't need a tow, I needed a vehicle out of the ditch.
No refund was given to boot.
Note, things are easier if you work with tires and not try to pull them sideways.
Everyone there was incredibly friendly and super helpful. Had the exhaust on my truck repaired there, tune up, and just had thermostat replaced. Smiles from everyone and explained in different terms if i didnt understand the 1st time. Thank you everyone that works there for making a stressful situation better.
Well I came for a car show and ended at this awesome car shop because my starter went out. Everyone from jim the tow guy and then the owner and wife were wonderful. They came and towed me very quickly and got me in the shop right away. I was traveling with my dog and they were very kind to my dog and myself. Family owned and operated. I would come back if I lived there. Thank you all again.
Had a tire issue on I-43, was able to get to Ramirez Auto. They had a tire, pushed me to the front of the list and the owner even let my friend and I borrow one of their vehicles to go to lunch while the job was being completed. Great people and a great business!
This place does it all from towing, air cooling, exhaust, alingments. On June 5th they went beyond that, at 3 pm they were able to take my car in for a bent fender. I was impressed by how quick they were able to fix my bumper and my air conditioner in 2 hours. Where other shops in the area are understaffed they had about 7 staff members. Restoration was absolutely perfect. Price was unbeatable. I recommend Ramírez auto 100%
Got stranded on the freeway had my truck towed to Ramirez Auto I am hoping that the repair will be a peace of mind, Jim tried making me feel at ease by telling me not to think of the worse, by making me think it might be an easy fix. He sounds like an honest man you can't find honest people or business's anymore! Some only just want to make a quick buck ?updates to come
short and sweet, my son was in a fender bender and had to have his car towed they came to pick up the car and wanted 375.00 to tow it 100 feet. I had them unload the car and the police called hwy 142 towing and they charged 150.00. I would not recommend this towing company
Áll i needed was to be pulled out of my yard,I was stuck in mud. Most guys i think would of hooked up, one pull all the way to the road. Instead, he proceeded pull three or four feet and then , unhook and ask me to see if i could drive out..We did that five times and after an hour and going only 20 feet. He told me to get the final twenty feet would double the towing charge.All he had to do was drag me out. Not stop five times. So hear i sit broke , no close to being out than beforehand.
All ways friendly and reasonably priced repairs. Came here after the dealer could not make time to repair or replace my tire. Got me back on the road in less than 1 HR. Thanks. Keep up the great work.
We've used Ramirez auto in the past for oil changes, tire repairs, and replacements, transmission fluid changes, and towing. We saw a vehicle for our daughter and ended up buying it. The level of service for everything they offer is 5 stars!! Thank you Ramirez for the smooth car buying experience as well as all the other services you've provided over the years.
Very unprofessional. Took belongings out of my car he was fixing. Busted memo the owner in the act and now he told me he would return it in an hour so I went with my son and got lunch came back. No one was to be found. Upon arrival there were others waiting also for him and were also getting upset he was not around. Told me to be back at 230 its now 3pm and no sight of anything..... do not come to this place at all unless you want to be ripped off and property stolen from you .
My husband and I and our children are traveling and we had a busted tire. Even though it was very close to his closing time. He took his time to work on our truck . He later discovered that our brake pad was bad. He advised that we change the brake pad. Very professional. He did not take advantage of our predicament that evening. The charges are just right.
Don’t pay attention to any of the bad reviews on here. This place restored my faith in humans being good people. So nice and polite and made my children comfortable by speaking with them directly about his tow truck! My youngest has autism and was confused as to what was going on before I even placed the call to them. Very fast! We got back to the shop after he came so quick to our rescue and a few other coustomers where there already. They stayed open late to look at our vehicle past the time of closing! Have a very reasonable estimate and explained my options well. When it came time to pay they were extremely clear on letting me know that paying with a card would ensure a 3% fee. Explained that very well to me. No hidden charges or ashen dad or anything, just great service. Very nice family, all of them. All new parts were used. We got 4 things fixed on the drivers side and passenger side of our vehicle. I can’t stress enough how grateful I am for this business. If I could give it 10 stars I would. Everyone I interacted with spoke English clearly. If you’re a closed minded racist you’re truly missing out on a great family and business to take your vehicle to! I would go here again in a heartbeat!
I bought a vehicle from him for a somewhat decent price and he was able to finance me. However, I have issues on top of issues with this vehicle since I bought it. The owner told me nothing is wrong every time I have taken it in. It takes longer for any work to be completed and I get no communication until I stop in because no one answers the phone knowing any info. He “fixed” something once and charged me for it and then I had more issues and my regular mechanic said those parts were original, never replaced. The “warranty” doesn’t cover anything and even if it’s supposed to be in the plan, he charges crazy for the “work” to be completed. Not happy
I was quoted two very different price to junk my car. The first price they gave me was $200. A few months later, my husband called back and was quoted for less than $100!! I was shocked! They told my husband that we can trade my car in for 4 new winter tires. We decided that since getting less than $100 was probably not worth it, went ahead and proceeded with their offer. My husband called back and spoke with Ramirez and again, was told that they can not do the offer either! They can't seem to keep their words! I'm taking my business elsewhere!
We had the brakes replaced on our 1995 Subaru by Ramirez Auto and were very pleased with the outcome. While other auto repair businesses have tried to discourage us from having extensive or costly repairs done, Ramirez Auto was more than willing to fix our car as we requested. Considering the age of the car and the state of the brakes, we felt the costs were very reasonable. The entire staff was polite and accommodating and no one tried to make us feel badly for owning our old, but still reliable car. Thank you for a job well, Ramirez Auto!
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