This rating is based on customer reviews, inventory size, pricing, and service quality
Backroad Repair in Tomahawk, WI comes off highly rated—92/100—driven by reports of fair pricing, knowledgeable, honest, and friendly staff (John and Conni), solid workmanship, and often quick turnarounds. Themes: professionalism, reasonable costs, speed, and helpful customer service. Downsides: one serious complaint about a missed appointment, no call-back, and offensive office decor, suggesting inconsistent communication. Little to no insight on parts inventory, yard organization, or ease of finding parts; that data is unclear.
I had made an appointment two weeks in advanced as another auto repair shop I have been using recommended this place. I had double checked the appointment with the woman working in the office before leaving the establishment making sure to leave my number so they could let me know if anything changed...Taking notice that they had Confederate flag memorabilia on their wall but I shook that off.
Showed up for the scheduled time and the door was locked and every phone call I made went to their voice mail. Checked google and saw that they should be open at this exact time. Waited for 20 minutes before leaving. Left a voicemail have yet to hear back. There was a Confederate flag hanging in the office so I can't even say I'm surprised. It's a hard no from me. "White" people however may find them useful.
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