What clients say about HDM Towing & Truck Center in Lake Mills (WI)
Shout out to HDM Towing, we had a tractor-trailer stuck. Called HDM for tow out, they responded within minutes of the call and were able to free up the truck and get the driver rolling again, no hassling, no waiting, no BS. Thank you!
They are the best towing. Very welcoming people. Tylor the guy who towed my truck was awesome. Office ladies best . The price was fair. Thank you guys ✌️✌️✌️
We had a company dump truck that needed a tow and we were referred to HDM by another tow company. They were very prompt and professional. They had a fair amount of drive time to get us and were more than fair with the invoice. I highly recommend them and will use them again if ever needed. Thanks again HDM.
They wouldn’t let me use an air hose outside the shop to change my tire while working construction not very small business oriented. They don’t even have the capability to air up a vehicle without bringing it into the shop. They say in their response I was asking to use equipment but I just needed air even kwik trip provides free air. I also would have paid for it. So again you are wrong sometimes saying yes you can use the air leads to a positive review vs a negative one.
I had one of my Semi trailers lose a glad handle. the company we were currently at said they knew a company that would help. These guys helped my driver fix the broken part and only charged $8. Great people!
Man I have to commend the service from Mike! Absolutely awesome. He arrived quick and got the job done asap! And a pleasant guy too! Can not recommend them enough. Thanks Mike!
Great place friendly people came in for a simple fix just didn’t have the right tools to fix it and it only took five mins and didn’t charge me for it which never happens thank you so much for showing there is good people out here yet.
I had an unfortunate incident two days ago. And I would like to give HDM award of excellence for their service. The receptionist who greeted me and dealt with my problem and was patient, very friendly and helpful, made me feel very safe and secure and waiting for them to send a technician out to assist me with my problem. The technician also friendly, polite, and respectful as the receptionist was Came, did his job and made me feel good about the whole process I give HDM the highest recommendation and award. And thank them truly for the service that they provide for me they are fast and efficient.
John and Mike came to the rescue after an unfortunate incident with a car while I was in a semi. They did a great job getting rigged to the trailer preventing the trailer from rolling over and pulling the truck out minimizing damage. They were extremely professional and had nice conversation on the ride back to our terminal.
Thanks for doing a great job.
We came here with AC not blowing. They took us in as they promised, worked on the unit and repaired the same day for a good price. Thank you HDM, next time will know exactly where to go for repairs!
I received a great towing experience! John cared about my safety, gave me great service, including thought provoking conversation. He explained what his job entails and all they do to get the job done. Thanks for your awesome customer service and it was great to have met you!
HDM were very quick to remove a trailer from highway. Then next day helped off load it to new trailer. Very friendly group of people to deal with. Thank you from Truck Fleet Services.
No call drove in broken less than 30 minutes later drove out repaired. Very friendly lots and lots of smiles, from office to techs very friendly. If I have to (no one likes to breakdown) I will not hesitate to use again.
Alternator fried on my truck. Called 5-6 truck repair shops before I got to HDM, nobody would even consider coming out to fix it. HDM came out within 2 hours of calling, had all the parts and got me up and going. Great place with very reasonable rates. Thank you again HDM
I don't like giving 5 stars based off one visit but they literally made a bad day, ok. Most truck stops have lines of trucks to get to, same as this one but they took the time to help me make an appt I was running late to. ?. While there also I saw them help an elderly lady who caught a flat even though they dont repair cars. That speaks highly on character to me which most businesses overlook , the opportunity to help others when they dont have to. Thank you for your services ill be sure to stop by for repairs any chance i get when in the area.
In the 4 years in this trucking business, I've never had a awesome efficient, and quality driven mechanic like Mike. He was the best and I will definitely use their services again if ever needed hands down.
Highly recommend!!! A truck service facility like these folks is a rare gem these days.
Was grounded with an air leak that prevented my tanks from filling. Needed a tow and repair. After a half dozen calls and the typical repair shop roadblocks, I was recommended to HDM. My day suddenly got a whole heck of a lot brighter.
Linda handled my front desk call. She listened and didn't shut me down. She opened doors and provided solutions to get me towed and into the shop. Keegan, the young lad who handles his wrecker like a pro made a 40 minute drive feel like 5. Jim, the mechanic, jumped right on the issue and had it figured out in no time. Carleton, the shop boss, was friendly enough and really enjoyed the extra attention I gave him.
The facility is conveniently located near a truck stop and a hotel just steps away. Don't expect much from the hotel, but if you need an overnight it's good for a shower and a bed.
Real folks that actually care about helping to keep us drivers rolling and safe. Hats off to all you superstars at HDM.
Penske rental 26ft truck broke down with red engine light and beeping message to stop truck immediately. Limped into Edgerton, WI travel.plaza. HDM called out by Penske arrived in about 70 minutes. Young man hooked up.laptop and did a " regen" on the diesel. His laptop died with no way to recharge. Stated the regen was complete and said I should be good to go. (I had spent over 4 hours at the plaza.) Got a mile down the interstate and same thing, red engine light and Beeping with warning to stop. Drove back to plaza , called HDM, they said they couldn't do anything more. Many calls later, penske said I could drive it to Windsor WI to service garage. (Beeping all the way at 25-50 mph on the interstate heavy trafffic thru Madison) HDM did not tell me I could drive any distance. 5+ hours later Penske found a bad sensor. I had asked HDM about 7 hours earlier if it could be sensor , stated No, diagnostic on laptop would tell him that. BTW, all happened in a 100 year rain fall.??
I was stuck at the Pine Cone Travel Center in Johnson Creek with a bad starter which had been replaced by another company a month prior. All I needed was someone to come out, air me up, and give me tug. Was recommended to HDM. I was blocking one of the diesel pumps. The nice lady said someone would be here in 30 minutes. I think Mike got here in 13 minutes! He got me all hooked and aired up, but thought he could jump the solenoid, and it worked. The problem was that it wasn't engaging the flywheel. He didn't have to do that, but I thank him for doing it, because it proved that the previous company either installed a defective starter, or didn't hook it up correctly. Mike, you are awesome! And thank you for going over and above!! I will not hesitate to call HDM in the future.
Sincerely, Jeff Podrug
Achilles Transportation, LLC
A previous tech from another company had supposedly repaired my red airline and they did a nasty job that lasted only a week. Than a true professional from HDM came out and got me going high and tight , very good work. Thanks you.
Thank you very much, professional, fast, with reasonable prices. And they helped us when we needed it the most - Friday afternoon, so that we wouldn't have to stay until Monday. Back on wheels. Thank you
America is great because of folks like these!
A few weeks ago, I was pulling an oversize/overweight load that required me to pull flip my axle down on my trailer. Due to a lack of use and a slow leak, one of the tires had come off the bead and needed to be reseated in order to inflate it to the proper pressure.
I called many tire shops and repair centers, just to be told “we don’t do tires”, “4-6 hour wait”, or my favorite: “that tire must be bad, you’re gonna have to buy a new one”.
By sheer luck, I was recommended these fine folks at HDM and after a few calls with the very nice lady at the front desk, she told me to come on down and skip the line, if all I needed was a simple bead reseating.
I pulled up to the shop, was greeted by the main tech and was on my way in less than 10 minutes instead of 4-6 hours. The best part? They didn’t even want my money, but instead told me to have a safe trip and have a good day.
It’s been almost a month and that “bad” tire is still holding the same air pressure.
Was amazed by this truck repair shop. Had a wrecker to me within a half hour after I called. As soon as we made it back to the shop several guys started working on my truck right away. They tried everything to get me a new spindle and hub that day but had no luck. Once the parts came in they got right back to putting my truck together and out the door couple hours later. Everyone was really nice to talk with and deal with. The tow driver knew exactly what he was doing. The shop manager and mechanics all very knowledgeable about working on trucks. Office staff was friendly and polite as can be. Prices are really reasonable, and was the cheapest tow I ever had.
The owner of this business is a kind and wonderful man. We needed some bolts on thanksgiving day after house fire for our camper and he met us at shop to sell us the bolts. I am truly greatful for him as is our entire family. Lake Mills is blessed to have his business and him as a part of the community. Highly recommend this Business!
The young ladies were so polite on the phone. They said they'd arrive within the hour and he did. Shawn was very polite. Showed concern for my problem. Pleasant conversation on ride to the shop. BTW in 30 years, this was the most affordable tow ever. They accept ComChek.
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