What clients say about Lightning Express Towing in Merrillan (WI)
These guys did a great job with heavy‑duty towing. Fair price. I called other companies and they asked four times more for the same job. They came on time, communication was easy, and I recommend them to everyone.
Ernst is the best! He drove me almost 200 miles and was so professional, yet personal and funny. The three hours flew by. Thank you, Ernst and Lightning Express Towing!
Ernie was so kind and helpful after my accident. He took care of everything, making sure I got home safely and my vehicle was towed to its destination. He made a horrible situation a little less stressful for me.
Ernie was a wonderful man who put my sister and I at ease after breaking down on the highway. He made us feel safe and was very good at his job pulling my van onto his vehicle and securing it, then helping us aboard and helping with decisions on what our next best steps we needed to take in an area unfamiliar to us. He was knowledgeable and quick on all paperwork. We felt we had made a friend while going through a bad car experience. He said we were like older sisters but I think he might have thought grandma's. A very nice sincere man. I teased that he was a gentleman and a scholar. Highly recommend this business if all their employees are as professional as Ernie.
So glad I chose Lightening Express Towing to rescue me on this cold cold Sunday morning. Ernst came to my rescue faster than the fifteen minutes I was told it might be. Had such a great attitude and personality that the long trip home was an experience I'm grateful took place. I can hardly call my car breaking down a bad day after it was all finished. I will definitely not lose this number and will absolutely be recommending to anyone needing a tow.
Ernest is amazing. He went from Merrill to Wausau, picked up my car, and came all the way to Menomonie to drop my car off. He has a great personality and way of taking the stress out of an already stressful situation. Thank you so much for all the help. I'll for sure refer you if anyone is in need of a tow.
Broke down on a Sunday evening by Merrill exit! Called Lightning Express Towing sent a Gentlemen by the name of Ernest! super helpful,Very professional and Kind. Even got me to a safe place off the highway, Til my Husband came to pick me up. dropped off the Vehicle in safe condition. Very Blessed to have had his help! Thank you !
Came to fetch me when my truck's transmission crapped out. Only took about 45 minutes but there were a few complications that held him up a bit. 30-45 is very respectable time from arrival till departure.
I had the best experience ever we call my man Ernst call and check on me before he showed up and before you knew it he was there and gave me a ride to my hotel I will definitely be calling if I ever need a tow again A-1 thank again Ernst best tow driver ever ?????????
Ernst was extremely helpful. I was about to head home after a long day at work when I realized I had locked my keys in my truck. After calling Lighting, Ernst arrived within 10 minutes and few minutes later had my truck unlocked and I was happily on my way home. It was a quick and painless process thanks to Ernst! Thank you!
My wife put our Trailblazer in the ditch today and the absolute God of towing "Jeff" came out and saved our day! He was absolutely awesome! Couldn't have asked for a better technician! He was fast, professional and had our vehicle out of a very tough spot like an absolute knight in shining armor! If you need a tow please take this company into consideration! You wouldn't be disappointed or regret using their fine services! I wish every tow truck driver was as nice and professional as Jeff! He really was great and I sure hope they pay him what he's worth and more! He sure deserves a significant raise in my opinion either way! Fastest AAA response I've ever seen thanks to the owner, and his wife, "and jeff"! Thank you Lightning Express Towing!
Ernest came to our rescue after our flat tire ordeal on HY 10 near Neenah. He was traveling east on busy freeway and returned to see if he could assist our grandson in changing the tire on our avalanche. After further issues he then assisted in towing the truck to our farm. Thank you, Ernest for going up and beyond the call of duty to assist us! We will not forget you!
WOW, Incredible service! I recently had a break down on my truck towing a 38 foot 5th Wheel RV. I called Lightning Express, and they were able to come out without a great deal of wait time. They hauled both the truck and the RV to our home at a reasonable cost. Very efficient service! Thank you guys for bailing us out!!
Lightning towing was responsive, professional, on time, did what we asked with placement of a 10,000lb tank, very reasonable priced, and Ernst was the perfect fit for our crew. Would use again anytime we had a need for their services. Strongly recommended!
Ernst 1000% saved my you no what. I was in a hurry to make an appointment and someone who works for my brother got stuck in the mud on the land. Assuming it was dry where he drove I made the same freaking mistake. Got stuck 80 yards of the gravel on a grass road. Called triple AAA three hours later I called Lightning Fast. Ernst is a pro and a wizard of the tow game. Masterfully pulled my brand new 2500 . Thank you Ernst! God bless!
First contact on the phone was great the lady was more than kind and worked with me even though I had to call multiple times because I was on the phone with my grandpa who owned the vehicle at the same time. Once the tow truck operator (Ernst) arrived it continued to be nothing but a great experience with Ernst cracking jokes and telling stories on the way back. He was able to get our F350 dually on his truck and towed it a half hour away for an unbeatable price. I have already added their phone number to my phone in case I ever need towing services again
EDIT: Additionally this was the sixth place I called and the first one that said they would do it, another great reason to use Lightning Express Towing
My starter went out at a truck stop around merril. He was kind enough to do the following:
Pull my rv to get it out of the way from the dump station.
Went to o rilleys to pick up a new starter.
Delivered the starter
He was there to use the dump station too and was in his own private vehicle. Not on a service call.
I offered him 60 bucks for his time and he wouldn't take a dime!
The lord works in mysterious ways and so great full for my encounter with him and his wife. They are the nicest people you ever could meet. Thank you!
We had a repair that was quoted Double more then any shop in our area.
We replaced 5 bolts ( Lightening Towing quoted $6 a bolt) so that's $30
We had 4 valve stems replaced ( quoted $25 a valve)
That's $130 in material. Keep in mind both material costs were higher then other quotes but since we broke down 1.5 hours from our home I just wanted it fixed.
When the work was done I got a quote of $436!!!!!
I asked how the heck could this be?
I stated my local garage quoted $180 for the whole thing. I asked how could you charge me $250 on a simple Job.
They reduced the fee $38 lol.
Even the Mgr there stated they should have given a quote first. I didn't appreciate the feeling taken advantage of. I even informed them on the quote I received. It was 5 bolts,4 valve stems. $436? Horrible.
Hands Down Amazing Customer Service! Nick saved us as we were broke down along the highway. He went above and beyond to get our vehicle towed to his shop so we weren't stranded along the busy highway on a Holiday weekend!
Dustin went above and beyond the average towing company, he made sure my car got to a repair shop, towing price was very reasonable, patient and accommodating while I made arrangements to get home! “He made the worst part of my day better!” Thank you?
My van broke down off of Hwy 51 near Merrill after a family vacation week in the North woods. AAA couldn't get us assistance until 2 1/2 to 3 hours later. It was mid day on a Friday. We needed to get to Mike's Garage that closed at 5 pm. We tried Lightning Express and Dustin was there in less than a half an hour with a smile and pleasant personality. He towed us to the garage with professionalism and great conversation. I would recommend this family business always!!
These guys are incredibly helpful and kind. We broke down on hwy 51 while it was snowing and the son of the owner saw us on the side of the road and pulled over to help. He called to have a tow truck come get us. They towed us in and gave a ride to a couple of us as we wouldn’t all fit in the tow truck. Got back home thanks to these folks stopping to help us.
Super nice, professional and quick. Helped me calm down after hitting my first deer. Kind enough to drop me off at home since it was after hours. Thank you..call them first!!
Excellent service and a superb care for the customer. I called the owner, Chad, to pull me out when I flew into the ditch this winter. Not only did he get to the scene in roughly 4 minutes, but he also got my car out without a single issue. After signing a check and thanking him for his haste, the whole transaction was done taking only about 10 minutes total! I was happy to be on the road again so quickly but even more relieved when the price was a quarter of what anyone else in the area would have charged (and taken three times as long to do). Needless to say I won't be calling anyone else to tow anything for me, lightning express is the best around. Plain and simple.
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