I had a very disappointing experience at this auto shop. I brought my car in to fix an issue, and not only did they fail to fix it, but they actually made the car worse than before.
When I walked in, the entire shop smelled like weed, which was already concerning. On top of that, I had to wait over 10 minutes at the service counter because there was no one there to help me.
Overall, the lack of professionalism and poor quality of work was unacceptable. I will not be returning, and I do not recommend this shop to anyone.
This car shop is dishonest and predatory. They overcharge, tack on hidden fees, and sell cars in terrible condition. What was promised was not what was delivered, and problems showed up almost immediately.
Once they get your money, customer service disappears. No accountability, no transparency, just excuses.
Do yourself a favor and stay away.
Brought my Jeep in after the check engine light started flashing. They check it and gave a list of what was wrong. Both catalytic converters went bad, plus the spark plugs, plus other items. Quoted us a price of $7200. We dropped the Jeep off a few days before Christmas. They still had not worked on it by Jan 7th. Said they were waiting on parts. Decided to have it towed to Dulles to the Jeep dealership there. The manager at Wrench and Ride tried to force my wife to pay $5000 for the parts that they supposedly order. Today, we get a call from the Jeep dealership and they said the converters and spark plugs were good. The only issue was oil had leaked from the oil filter housing and onto the O2 sensors.
Thanx for greasing the brakes!!! I know I bought the used Toyota as is but you should disclose when all four brakes, rotors. And calipers are bad....and you let a single woman drive off the lot like that. Wow.
Great staff and quick service. The manager personally took the time out of his day to speak with us and work through vehicle issues. We received a great deal and would come back for maintenance with trust.
Brought our cat here for tires and an oil change! After meeting the staff and one of the owners , Dustin i knew this was our new go to. New faces, great personalities and all the way around a great business. If you’re looking for a trustworthy, honest and dependable place for service or to purchase a vehicle Wrench And Ride is it!!
Under new ownership and management Stacey was a pleasure to work with you could tell she had my best interests at mine. Very nice to have a good service department back in the area. Stop by to see them they have some really nice cars in the showroom as well. Look forward to them taking care of my car in the future. Again make sure you ask for Amanda or the technician Brandon both are great to work with.
I called Wrench and Ride to get new tires and the extremely rude lady told me she couldn’t look up my tire size with year, make and model. I explained I was driving and they basically said oh well so I called J&K and they looked it up over the phone. Another time they said they couldn’t do my inspection because my windows were tinted and I should go to J&K or another shop so I did and it was done. If I was you I would just go to J&K or any other shop on CT or Ranson
Literally wasted my time. Scheduled a simple tire rotation 2 days in advance, got off work early to make the appointment. Truck was pulled in and I waited in the seating area for 30 minutes before being told I couldn't be serviced because a camper was blocking their lift. Huh??? How about calling before hand and not costing me time away from work. I literally lost money trying this company out. Lame
This place are bunch of thieves and the worst. They told me last time I had to change all my tires for inspection and when I did get that done from someplace else for reasonable price now they brought up an issue with exhaust and wants to charge $4000 to fix. It’s a brand new car 2022 model. This place should not get West Virginia inspection because they use it towards their advantage to get more money out of you.
Simple question - Why did not you guys put all of this on the first inspection so I could’ve gotten it fix?
Answer - Greed and simple didn’t care!
I just loved to Charles Town and was so excited to have a place to service all five of our vehicles! Well, that showed to be a huge disappointment!! I took my truck to get inspection, and they seemed super nice, so I walked home to get my Hylander to get an oil change. They were very accommodating to take both vehicles in. Shortly afterwards the service manger informed me that the girl tech that was doing my oil change, got out of my vehicle after putting it on the lift and lifted the vehicle without closing my drivers door! Well as you can imagine, there was damage to my door! It damaged that the door couldn’t close! They assumed me they would take care of the door couldn’t close. They had my vehicle for 3 days, not only stressed about the damage but I was inconvenienced. The door was fixed, not like new but I let it go. I went to pick up my vehicle, as a courtesy you would think they would comp the oil change after the ordeal, no…. They changed me $96 !! On top of that my truck that got the inspection, the quote was about $350 less than the actual bill! I did push back and they took off about $100!! Did it make it right? NO!!! Would I go back to Wench and Ride?? No!! I have shared my experience with many! Shocking to the responses, not one other person has shared a positive experience or know experience! I am so disappointed !! I was informed it would take about an hour, so I walked around the lot. I saw a Toyota tuck and googled the book value, 2018 with over 109 miles they were asking over $9k more than the blue book value. I asked about it, I was told with the tariffs on the new vehicles, people are buying used vehicles, they will get the price that they are asking! Good for them to think that ! The same truck is still on the lot 4 weeks or so later! If your reading this beware and go to Creamers!!! They are awesome!! I wish I went there first! My fault not to research first!!
Tommy Moberly took good care of me when I came in today to get another family vehicle. Very professional and fast service! I highly recommend Tommy and Wrench and Ride!
I had to make another review. My 1st review was a positive one bc the initial buying process was easy. Also Tom the salesman INSISTED I made a 5 star review BEFORE I left! That was the 1st red flag!!! I bought my suv mid October. From Oct to April my suv had to come back to the shop 6x! There were things wrong with my vehicle that should have been replaced before they put it for sale. 2 days after I bought my vehicle, I heard a clicking sound when I turned the steering wheel. I contacted Tom. He told me "I needed to wait 30 days before I could make a claim on my extended warranty" which is bs considering I shouldn't even had to file a claim being it was 2 days after purchasing the vehicle. I had MULTIPLE ppl there LIE. CAUGHT IN LIES. The mechanic gave me 2 different estimates. (One being $2,100, then said $2,800) Keep in mind this is right after I bought the vehicle. Said he called the warranty place reguarding my axles.. never did. Said they wouldn't replace them... that was a bold face lie. He doesn't work there anymore. Go figure. I had one lady put the wrong mileage of my vehicle to the warranty ppl. It's pretty sad that CONTINENTAL WARRANTY who they go thru... Said they don't trust these shady ppl. U pay 3k for a warranty and Tom said "covers bumper to bumper, except maintence" yeah they don't cover alot of things! And alot of things were wrong with the vehicle. I still never got my axles fixed bc they wanted me to go there AGAIN... mis diagnosing multiple times. I had to put new brakes, rotors, brake pads, motor mount, alignment, and struts on my suv. I could go into more detail but honestly I probably wouldn't have enough space on this page. These ppl are S.H.A.D.Y!!!!!!!! DO NOT COME HERE FOR A VEHICLE, YOU WILL BE DISAPOINTED!!!!!
They had a nice car, that's why I went there. But that's where it ends. First off, the car was advertised as having many extras, not! Advertised as having Sirius radio, back up camera, had neither. Had a window that didn't even fit the vehicle. I had to pry teeth to get that done. It took 10 weeks to get plates! After the sale, the sales person was argumentative concerning anything I had to say. Moral to the story, do not go to this establishment, I won't even call it a dealership. Save the headache and go to a reputable dealership!
Great experience getting my vehicle serviced. Fast and easy communication with the advisor. She informed me of what my vehicle needed to ensure safe travels for my children and myself. Highly recommend for service!
Update:
After I left my original review, they reached out to me again, and refunded me the $130.
Original Review:
Make sure to get your pricing before starting service.
Took my car in for tire install as well as brakes (pads & rotors), and inspection…then I ended up adding a front wheel alignment after finding out I only needed front brakes and not all 4.
While I am very happy with what was done to my car and the staff was very friendly and professional…when I looked over my receipt I noticed I had been charged $260 ($130 labor & $130 for parts) for the alignment. The next day I called and spoke with a rep and was assured I was charged properly…so I just figured it was “lesson learned, they are out my budget for future.”
A few days later, I was contacted by the manager asking how I liked my service. I then relayed my unhappiness with the price of the alignment, as it’s 3x higher than EVERY other mechanic in town. The manager then replied she had looked into my invoice, and that a mistake HAD been made, but not only on the alignment, but also on the brake work I had done, and that she was going to send me new copy of the receipt.
When I received the updated receipt, the alignment had been adjusted to $130. However, the rotors had increased by $70 ($85 x 2 on original receipt, $120 x 2 on updated receipt) and the brake pads had increased by $65 ($69.98 on original & $134.98 on updated)….and then there was $5 credit/coupon tacked on as well.
While I know mistakes happen with new employees, so I was understanding with error in pricing on the alignment. However mistakes on sku pricing in a POS is not employee error, so to have the $130 I felt I was “double charged” magically become a price adjustment on parts seems very questionable to me.
And this makes me very sad, as I was so excited to have a mechanic located so close to my house again…but this visit makes me very weary of going back.
Extremely disappointed with service had my truck for a month to replace the transmission.. when I got the truck back it was leaking engine oil extremely. I took it back expecting they would fix it but they refused. Took it to a certified mechanic he pulled the transmission back off and found that they punched a hole in the timing chain cover with a pry bar and also damaged a plastic guide under the cover. The large dent behind the back driver wheel is from where the let the truck down on something. 1300 just to fix the mechanical damage.
Our first time here and it was a great and easy experience. Tom was exceptional and made the entire process enjoyable from beginning to end. We would definitely recommend asking for him. He absolutely changed my opinion of prior car salesmen and I love my new truck!
Got my car repaired here the other day. Not only did Rori and Scooby spend multiple days tending to my cars multitude of issues Amanda was also able to let me borrow a car while they fixed mine so I could continue to go to work. They were not only professional but extremely knowledgeable about how to fix my car. I will be bringing my car back to them in the future!
Had an amazing experience at Wrench and Ride. Tom and Erin made the process smooth and easy for me while buying my first vehicle. Thanks again for the wonderful experience!
We Are from Virginia, but just bought our 2019 Toyota Highlander from Wrench and Ride In West Virginia. The car shopping experience was the most low stress and professional compared to any other dealer we had been to in the northern Virginia area. Tom and Erin knew upfront that we were looking at different models of cars, including the Highlander, yet we never felt like we were being pushed into buying something that wasn’t the right fit for us. Tom and Erin were patient and answered all our questions. We are definitely pleased with our purchase and with the personal service provided by wrench and ride. I would recommend them to anyone shopping for a used car.
Tom and Erin were the friendliest, most helpful, and down to earth people I could have dealt with when buying a used car. Didn't push me and helped me finance the way I wanted to when other dealers I inquired with around town wanted me to do it their way. I walked in there with literally no credit history and not only did they still find a way to let me get a very nice and taken care of vehicle but also took the time to give me the best advice on boosting my credit so I can refinance in the future.
i just got my first car ever a couple of days ago. I moved from other country without a credit history and they helped me out with financing the price a very good montly payment. The staff was so helpful and the process was fast. TOTALLY RECOMMEND IT!!!!!
Great place to purchase a car! Such a quick and easy process. Tom is great about making sure everything goes smoothly and you’re satisfied with your purchase!! I definitely recommend Wrench and Ride to anyone looking to buy their next car!
I have never had an easier or more positive car buying experience. Everyone at wrench and ride is
knowledgeable, friendly and just great to deal with. From first stepping foot on the lot the other day and speaking with Mike Circo to making my purchase today and checking out the vehicles with Thomas Tamm, who is very knowledgeable,honest and kind. Erin, the financial expert was great and once I decided on the vehicle things were so fast and easy. The experience couldn't have been better. When I found out Wrench and Ride is owned by Renn Kirby, where I purchased my very first car in frederick 30 years ago (also a great experience ) I felt like this was meant to be. Prices were great and there are a lot more vehicles incoming. If you need a car or service, check them out!
PHENOMENAL PLACE! Tom was so friendly and helpful. Truly a great guy. Erin in finance went above and beyond for me!!! It was also a very quick process compared to other places I have been to. I will be recommending this establishment to anyone who needs a car! Thank you!
Very good experience in this place, I 100% recommend them, especially Tom, this is the man, he will treat you like part of the Family. Thanks to all of them, today I have my new Truck
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