University Place Tire & Auto in
University Place (WA)

This is my second time using University Place Tire and Auto for my Ridgeline's timing belt. First time was brake pad replacement. GREAT! service for both.

They took my car first thing in the morning, they replaced a part and had it ready for me by the afternoon. Very friendly and clear on what I could expect. Will probably go back with any other car needs that come up.

Don’t go here. I have now had two (2) steering racks replaced and eventually failed from here. The first time, it failed in just a couple of weeks. The second time, in just over a year. I called the shop and asked about their warranty, but I was met with some of the worst customer service I’ve experienced from Marissa. She was rude and unwilling to help in any way. PLEASE give your business and hard-earned money to someone else.

Very help full. Good communicating , nice people. Very clean. I was very impressed. And they know their cars. Pretty fast at it too. Price is fair .

A GREAT EXPERIENCE. Marissa and Karen in the front office are so nice and very knowledgeable! The techs in back are efficient and honest. I went in for an inspection, we found that my brakes and tires were not in good condition. They were able to remove and replace in under 1day! Very reasonable, very quick, very nice. 10/10

Make sure you're clear about what you're getting wanting done with this shop before they go ahead and take your keys. Also just know you will be paying for literally the air this shop breaths. I went in for an alignment but was also thinking I needed a tire balance as we briefly discussed symptoms my car was having at check in. The lady in the front that sits on the left usually I'll assume said "they'll check it out" with a smiling face, felt cool about it, decent shop right is what I was thinking. Little did I know "they'll check it out" meant 70 dollars more to look at my car, and waste my gas. They ended up only doing a simple tire balance costing me 60 dollars which totaled me at around 150. Most expensive tire balance and hey your cars old bill I ever had to pay. When I asked about the "diagnostic charge" she jumped to conclusion of what more needed to be done and did not do the alignment. I because off there notes "it would not hold". They quoted me a ridiculous amount of work to be done totaling 1800 dollars which is comical. Not sure where they get there parts but you will be over paying for parts here as well. The part alone was quoted 700 dollars when it is available at any auto part store for 150-300 dollars. This is an entitled shop that prays on people who have no idea about maintaining their vehicle. I did not approve of any "diagnostics" to be done on my car but had to pay for it at the end. I recommend you go somewhere else that's reliable and upfront about what they do and will charge you for and not Knickle and dime you.

40 minutes to figure out they don’t fix flat run tires. Not a good way to start the day. Misunderstood my concern about the valve stems, blew me off. They get an additional star for referring me to Discount Tires, they have that going for them….which is nice. God bless.

I had a water pump installed in November 2022 that recently failed. The warranty was expired because it was just past the one year period. However, UP T&A got the parts dealer to still honor it. I didn't have to come out of pocket for anything!! That's how you do great business!!

First time coming here and I will definitely be back. Most places were booked out for weeks. UP got me on the books in two days. Had soft brake pedal and pulling to the left after I replaced my anti-lock brake control module. Had the truck fixed 30 minutes after dropping it off. No upsell or other nonsense, super friendly and price was very reasonable. I highly recommend UP Tire and Auto!

I have nothing but good things to say about this business. The front staff was kind and courteous, and didn't try selling me on anything I didn't want or need, and the mechanics were thorough and explained things in detail, as well as very accommodating without price gouging. Highly Recommended.

These guys did awesome, we took it in for an oil leak they charged us just the part and the labor and did not charge the dignostic fee. We had our car back in 2 hours when they said they were not going to do it until tomorrow. I will be definitely using them again.

This place was seriously awesome. My car had multiple issues that all suddenly needed to be dealt with at once, but I’m new to the area & didn’t know a good shop around town. After reading some reviews, I called these guys, & Marissa (who was extremely patient, knowledgeable, & helpful) told me they were all booked up on appointments but that I could still drop my car off that afternoon, and they’d try to get to it. Their mechanic had the issues figured out within 15 minutes of me dropping my car off, literally before my ride home could even pick me up. Marissa called the next morning to confirm that, after a full inspection, the mechanic was right. They had the car fixed & ready for me by noon that day. Now it practically drives like brand new. Whole job easily could’ve taken a week & cost $1500+ at a dealership. These guys did it in less than 24 hours for half that price. I never leave reviews but holy cow, I ALWAYS have problems with shady mechanics & overpriced quotes, but not here. First time I’ve ever been 100% satisfied with a car repair. This place was great.

I had a tire with a slow leak. I took it to my normal mechanic and they couldn't find it and suggested taking it to a tire place and do a dunk test. I called up UP Tire and Auto and they were able to take me in next day. I took it in and waited maybe 15 minutes. Technician came back and said I'm good to go and the tire is all patched up. A few dollars later, I'm out of there. Awesome service. Thanks!

I've had multiple cars here for different reasons from replacing the Rack and Pinion, power steering pump, axle repair, brake job, to a simple oil change or transmission fluid change... this shop is outstanding! They are honest and will tell you if things needs to be done right now for safety or if you can wait on certain repairs for another month or so. They diagnosed a problem on my Toyota Avalon that two Toyota dealerships couldn't diagnose (even after I paid a diagnostic fee) and I had to go back to Toyota and had them re-check. Toyota then apologized when they found the problem with a more experienced technician and told me that the issue should have been diagnosed in the first place. This only happened after I spoke to UP Tire and they told me the exact issue. Then another time, they went out of their way to make multiple repairs on an older car for my son and ended up closing late on a Friday (when I know we all like to go home early on a Friday) Thank You Marissa and the knowledgeable crew there! What a great shop to have in University Place!

I absolutely love and trust this place! The communication and honesty is refreshing. I always had to bring my dad or brother cousin or some type of male figure in my life to get car care. Not with this business they treat you just like family. I constantly send anyone that I come across needing car advice or work done. I have been coming here for years and it just dawned on me that I have never wrote a review about this fantastic place. They have are always true and fair. So if you need an honest review from a normal person well here it is. From the moment I was introduced to this business from my sister friend I have never went anywhere else for my cars. Thank you for being attentive and kind. Good customer service is hard to find but here at this business you will get EXTRAORDINARY service. You just can’t go wrong coming here!!!!

I was visiting U. P. and needed to get an alignment before driving to Austin, TX. Everyone there was super friendly and very helpful. I was referred to them and they did not disappoint. Your work made my drive home so much more comfortable. Thanks!

I had a flat tire going to work this morning at 4am. A co-worker recommend me this place and called them to make sure if they welcomed walk-ins before going in. I talked to Adam and he was super kind to squeeze me in during their busy day. Good service, fixed my tire and didnt have to wait that long! I will definitely come back to them now!

By far the best auto shop I've been to in the Tacoma area. Very nice and professional mechanics who explain everything to you without being condescending, which is unfortunately rare. Very reasonable prices, too—I went in to get tires replaced and they charged half of what the Meineke down the road quoted me. Definitely recommend this shop!

University Place Tire and Auto has gone above and beyond to meet my vehicle maintenance needs. The owner and staff are terrific people. They are honest, friendly, fair and do great work. They have been servicing my vehicles for over 7 years. I highly recommend them for your vehicle maintenance needs. For your classic cars, I would recommend Westside Automotive next door. They are knowledgeable, flexible, professional and do what it takes to get it right. I’ve been to a lot of mechanics in my life but none were better than the folks at University Tire and Auto and Westside Automotive

OUTSTANDING, efficient work and clear, concise communication! My 2010 Outback went in sad and struggling. She came out purring and riding better than she ever has before, and she has been in and out of varying Subaru repair shops throughout the country. A friend referred us and I am so thankful for it.

I love this shop. Adam the owner and Jeff, one of the mechanics are awesome people. Fair and honest place to bring your vehicle. They will tell you if there's future work that needs to be done with your vehicle yet not pressure you in any way. Highly, highly recommend.

We were in need of a mechanic to do an inspection of a low mileage Mazda we were considering buying from a used car dealership. The Mazda dealership was overbooked and after a series of referrals in the Tacoma area, we found this shop. The owners were both amazing as the wife worked with us to find time on a very busy day and the husband did a quick and efficient inspection that saved us thousands by finding serious suspension issues that had been covered up. Inspections such as these are easy for low integrity mechanics to make a quick buck off unsuspecting customers. But the service here was amazing and saved us from spending thousands (and all the headaches) in the future on a compromised car. It's very clear to me that this shop highly values their customers and I would not think twice about using them in the future.

Our family has been going here for oil changes and the occasional repair for several years now. Great service and pricing. Front desk lady is friendly and honest. Lobby and bathrooms are clean!!! They don't try to upsell us or talk us into fixing something that doesn't need to be fixed with every oil change like other mechanics. Heads-up on repairs are given in advance whenever possible (i.e. "I noted on your paperwork that you will likely need rear breaks at your next oil change"). Highly recommend this shop.

I am a young female driver and I bought an older car with several hundred thousand miles, and Adam meticulously went through and diagnosed the problems with the car, spending several hours. We went over all the problems with the car. He recommended which problems were crucial and he stayed within my budget. Best of all, he treated me with respect and Marissa is very professional and knows the industry. I trust UP tire with my car.

Helpful, honest, and hard working. Marissa is great with follow ups and keeping you informed durring the process, they refuse to work with disreputable dealers even when it means more work/money for them. They we're incredibly patient with a difficult situation with a car dealership as we got our end worked out, my family has been using them for years and never a problem from their end, great prices too.

Adam and Marissa and crew have been doing all of our car repairs and maintenance since 2011. They are honest and fair, and will let you know right away if anything is needed or changed when it's a repair. They have gone out of their way to fit me in many times when we have an emergency repair etc. We always recommend this shop to our friends because good honest mechanics can be hard to find. You won't be disappointed here.

My husband and I have been coming here for years and never had any issues until now. We always get our oil changes done here and any repair work we just do not feel like doing ourselves. We are more than car/mechanically savvy people and for the most part are able to tell if a mechanic is trying to bs us. U.P Tire has always been up front with us until the other day. I brought my husband’s car in for an oil change and they said we needed new brakes. Okay cool, totally fine. But then we were quoted almost $800. That did not sit right with us. We have never seen a brake job cost that much. My husband’s car is only 3 years old and is a small compact car so he has front/rear disc brakes which are a breeze to swap out. A few days later I called and went over the quote to see what was really going on and after a short conversation I was told they could drop their price by over $300 because “They did not want to lose our business”. At that point I knew that there was something amiss. Changing 4 disc brakes does not cost $800. Even with labor, parts and a flush. Then the shop is willing to drop the price over $300. Come on now. (And as an example, 3 months ago they completely replaced a water pump for us on the same vehicle which was a more complicated job, took longer than brakes would have and it cost us less than $500) Anyway, we ended up taking our car to our local dealership this morning to have the brakes changed, which would have been $360 + tax for *ALL 4*. On top of that not only were our brakes more than fine, they have more than double the surface area left on them with at least 5,000+ miles wear. So obviously at this point we are not comfortable ever giving them our business again. We were lied to. Seriously lied to. We feel as though they earned our trust over the years and then once they had it they pounced. I am not sure if this is solely Adam (who has always been awesome) or if this is his sister Marissa over quoting but whatever it is it is so far from being cool. We are really upset by this, not only because of the situation but because we thought we found someone we could trust. So now we are back to doing all of our own work again.