What clients say about Emerald Towing in Spanaway (WA)
After getting into an accident in Spanaway, I was incredibly stressed, but Emerald Towing came to my rescue and towed me safely off Mountain Highway with such professionalism and care— their response time was fast, the driver was kind and reassuring, handled my vehicle with great attention, and turned a really overwhelming situation into a smooth and positive experience, and I truly couldn’t be more grateful for their outstanding service.
Called to get a quote for a tow and Shawna answered the phone, I asked if I can get a quick quote for a tow and she got extremely annoyed and started huffing and sighing as she was giving me prices and extremely monotone. IF YOU DONT LIKE YOUR JOB LET SOMEBODY ELSE DO IT!!!
Would give NO stars if I could.
We had done business with this company and they are rude and bullies....they don't do there home work before they just assume.....I do not recommend this company.......
Excellent service and fair price! From the time we called to when the tow truck showed up was less than 20min!!! Professional service and the pricing is very fair for the towing service.
No body likes having to deal with the people that towed their vehicle but their employees are very professional and they don't completely rip you off with ridiculous fees at least.
Great company with wonderful employees. Reliable and professional. Quick response time and amazing customer service. If you need a tow or have been locked out of your vehicle Emerald is the company to call.
My vehicle was towed here by the police after an accident. The car was totaled but it took weeks for Emerald Towing to respond to my insurance company to release the car. Didn’t cost me anything but they did charge the insurance company for the days the vehicle was stored in their lot. Not to mention I couldn’t get paid for my wrecked car by the insurance until they controlled the car.
Russell was great this morning picking up our work truck on the military base. This is the second time we've used them (pretty sure we had Russell the first time as well) and it has been a great experience both times. He was very professional and kind human being. We will be using them again in the future if we need any more work trucks towed
These ppl were amazing. I called around 2:30 am ,customer service was great she had a truck in less than 5 minutes answers all my questions. Came in about 30 minutes... And when I say Travis is the Man ,I mean it he had my truck picked up and on the road and me home safely in no time. I appreciate them so much. Thanks again.
Emerald towing transported a forklift I bought. They were very educated on the process and knew what questions to ask to make it go smoothly and send the right truck. Driver was experienced and polite. Price was competitive and they were able to get it done right away.
The service was fast and friendly. Our driver was very personable and professional. They were upfront with pricing and very reasonable. I will call again if needed.
I had to get my bike towed on two consecutive days and ended up with the same operator from Emerald both days. This guy went above and beyond, was so patient and expressed great care. If you're stuck in the area, don't worry and just call Emerald. Assuming all of their operators are as considerate you'll be in good hands.
My roommate was in an accident and her car was completely totaled. I had 4 other companies that I had tried but they either had no one available or cancelled after we were scheduled to have a pickup. We had been waiting over 2 hours at that point. When I called Emerald towing they said they would dispatch a driver like the others but Dane actually called me within 10 minutes and told me how long it would take him to arrive and he was there promptly. He was really nice and efficient. Thank you for your great service at a time like that
I Tried to use this business. But unless your office has a special deal with them, they won't bill insurance. I have fricking State Farm, but that isn't good enough for these folks.
The whole point of having insurance is so that you don't have to come up with a bunch of money if you need roadside assistance or towing or something like that.
This is one of the best tow companies that I have used in the last 5 years.. And I will continue to use them due to the awesome service..!!!
Bob Huke
Parkland Transmissions
131 114th st south
Tacoma, wa 98444
19919 Mountain Hwy E, Spanaway, WAAuto wrecker
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