My car was towed by another company, but the lady who helped me locate my car. She went beyond by calling police and all other towing companies to find out. She is such an amazing customer representative. I need to give her a shoutout!!! I didn’t get her name.
Scam artists at their best. 1 star for being extremely late, charging us for driver's time being lost, not delivering on requested vehicle, and for extreme dishonesty.
Scheduled a flatbed tow two days in advance for morning. When scheduling, I was informed charge time was from time loaded to time dropped off. Well, towing day came around and I received a call an hour before scheduled tow that the driver wouldn't be available for a couple of hours later. Okay, fine. 3 hrs after scheduled tow time, driver called to inform he was finishing up lunch and would then swap out trucks for the flatbed. 2 hrs after this, driver called and was lost, looking for the wrong address due to company error. Finally, 7 hrs after scheduled tow, our car was delivered and it was not on a flatbed as requested, more than one time. During tow process, we were informed that because we were out of area, we were being charged from dispatched time to return time. This should have been disclosed when scheduling. Very dissatisfied and will not recommend to anyone.
Called because need a tow quickly. Spoke with Ashley and my initial time request could not be met so I thanked her and ended the call. After speaking with others, I decided to call back and go ahead with the tow. Ashley was very kind and helpful. She even offered to call State Patrol and let them know of the situation. She also set me up on text alerts so I would know when certain milestones were hit and when I could expect arrival. Nick arrived on time and we took care of business. Overall, and in spite of the situation, a very good experience I hope I never need them again but if I do...I won't hesitate to contact them again. Excellent service.
Very rude and making their money off the misery of others as a police impound yard, meaning they steal cars by racking up unpayable storage fees . Boycott any towing company that does impounds. That is my personal opinion anyway.
Needed basic flatbed tow for roadside assistance. Pickup point was local on Eastside of Seattle, drop off point was 15 miles away. This company quoted $250 on top of roadside assist benefit. I’m all for a supply/demand curve, but price gouging people when they need help is just wrong.
I’ll never do business with these guys or recommend them to anyone I know.
Mac Towing went above to take care of me as a client. They towed my car twice for free and refunded me when they couldn't help. They are a local Kirkland business and I would recommend them to anyone
Time estimates were reliable, prices were good, and employees are amazing. Nicholas (Nick) was a true professional, on time, and masterful with his flat bed tow truck. I would not hesitate to call these guys up again!
Called three hours ago and asked for a vehicle to get towed.
I call back to see why the driver had not called or came by and Scott gave me the worst attitude. Refused to let me finish a sentence, when I asked to speak with a manager he said he was the manager there. Then he says you want to speak with a manager of Mac towing and I say of course. He filibusted with me until I disconnected the call. Tomorrow morning I'll be calling to speak with a real manager.
Horrible service all the way around. They'll get a chance to make things right tomorrow.
Called in to get a seized flat tire changed out in Juanita, which as soon as they realized it wasn't an emergency (or something) I got a nice 45 minute wait time. Over an hour later I call back to then get a fresh NEW 30 minute wait time. Traffic must be crazy on the moon. Within that 30 minute window (and waiting over an hour already) I called Quality Towing and they show up in 15 minutes. WEIRD. Even the multiple times I called them back to get an ETA and then the final time when I called to cancel the lady on the phone didn't seem to give a rat's ass the whole time.
Change your name to Macaroni because your customer service and punctuality is a f***ing WET NOODLE
REALLY nice driver. We only waited about 45 min for truck to arrive, when other tows quoted 90 mins. Driver was concerned for our safety and very personable. He was even kind to my son who talked the whole time. Made sure we had insurance invoice without asking. It made a long trip home and a stressful event easier to deal with. Not a cheap event, but was still less than another I got a quote from.
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