Your Kirkland, WA O'Reilly Auto Parts store is one of over 6,000 O'Reilly Auto Parts stores throughout the U.S. We carry all the parts, tools and accessories you need, as well as offering free Store Services like battery testing, wiper blade & bulb installation, check engine light testing and more. Need help? Stop by and talk to one of our Parts Professionals today. At O'Reilly Auto Parts, we are committed to help you get the job done right and save money in the process. Our current ad includes all our latest deals, and you can find more ways to save on parts, tools and supplies by checking out our coupons & promotions, rebates and loyalty rewards. O'Reilly Auto Parts: Better Parts, Better Prices, Every Day!
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What clients say about O'Reilly Auto Parts in Kirkland (WA)
Absolutely MASSIVE shout-out to Steven , I was on my way home from work when a coolant pipe on my car burst , unfortunately a very uncommon one that nobody had. Steven was quick to help , with parts to jerry-rig something to fix it , and helping me hands on my car.
Steve was so helpful. He helped me to change my H7 lightbulb but it wasn’t just the fact that he did it but he was worried about making this work the right way. Excellent customer service. Nowadays there is people who doesn’t even seem to like to work or give their best in what they do. Thanks Steve Intruly appreciate your outstanding customer service.
I had an amazing experience at O’Reilly Auto Parts thanks to Steven, who went above and beyond to help me. From the moment I walked in, he greeted me with a smile and was genuinely happy to assist. I told him I needed coolant, and he personally guided me to the right aisle, even sharing helpful information about the product.
At checkout, I mentioned that I had a check engine light on and asked if he could help me retrieve the code. Not only did Steven assist with that, but he also took the time to research the code, explain potential remedies, and recommend a budget-friendly fix that we could try right there. His effort and dedication turned a simple errand into a truly valuable experience.
I came in just planning to top off my coolant but left with a clearer understanding of my car and a solution to a problem I wasn’t expecting to address that day. Huge thanks to Steven for his exceptional service — he’s a true asset to O’Reilly, and I’ll definitely be returning to this location because of him!
They helped me get the code from my car that was causing a check engine light warning. They also provided a printout I was able to go to my dealership with.
Not impressed I went here because I needed help with my blinker light as it went out. I couldn’t understand the guy but told him I needed help to find the part and install it. He was able to find the part, sold it to me, but then said “have a good day” and left to go in the back to drink his coffee. The other person was busy helping someone but didn’t acknowledge me or even go grab the guy to help me. So now I have a part and have no idea how to install it. I read the reviews that they were helpful with that, but apprently not. Not good customer service. Even if he couldn’t help me install it, he could have said he couldn’t, but he said “maybe, maybe not”
Michael was very helpful with replacing our brake light bulbs. We needed multiple sizes for the entire brake, reverse and signal lights.
So happy we stopped at your Kirkland store!
I had a faulty turn signal bulb and they had what I needed and helped me install them with their tools, thank you Dakota! incredibly insightful and helpful. Would highly recommend.
I have nothing bad to say about the O'Reilly auto parts stores in either the Redmond or Kirkland locations. Very knowledgeable staff and a great inventory to access any part I've needed. Online ordering makes it extra easy especially for checking if a particular part matches the make and model of your car.
Just bought a new battery for our little Fiat500 Sport there, Tricia was very knowledgeable on the type of battery needed and lend me the tools to change out the battery there on site! Professional, Knowledgeable, Helpful, greatly appreciate it!
Stopped at O'Reillys on 85th to buy some deicer and went to checkout. Made it halfway through my transaction when I realized this mouth breather, Zach per my receipt, wasn't wearing a mask and was about 2 feet from me. Being a medical practitioner I have to deal with this type of inconsiderate uneducated BS enough on a daily basis and would expect better from a reputable chain like O'Reillys. I'll take my business elsewhere next time I need auto parts. I also reported this to the state taskforce.
Called at 10:30 am to ask about a part. The guy on the phone tells me they have it, offers to hold it, and takes my name. I tell him I'll be there around 5:30 pm.
I arrive to find not only do they have no record of the conversation, but don't carry the item in stock. We verified it was the same store I had called. I was told this after 10 minutes of scrambling.
I don't like having my time wasted.
Go somewhere that won't waste yours.
Had a dead battery on a very hot day. AAA was taking forever. They found the right battery and lent me pliers which my husband wanted to loosen the battery cables. (They offered a wrench but husband wanted pliers!) Very thankful for the help!!
Great shop and good prices! Staff is very helpful and knowledgeable! I had an issue with my Toyota, the dealer's shop was NO help at all saying leave the car and we'll get to it within a week for about $200. Stopped by another auto parts store near the dealer, they had NO clue what to do. Finally arrived at my local favorite in Kirkland just at closing. One of the guys stayed late to help me diagnose and fix the problem and I was on my way in 15 minutes!!! They will also help install wiper blades and with other minor repairs!!!
Above and beyond.
I went in hoping to get a replacement for my back windshield wiper on a 2013 model chevy. Despite a large stock, they didn't carry my obscure model anymore (go figure).
They opened and tried 4 different options to see if they could make it work. In the end they custom cut a new blade and attached it to my old wiper. I walked out of there for $7.30. Cheaper than any model I could buy or order and the entire team contributed to the best solution.
I was honestly blown away. 5+++ stars
If you guys are reading this. THANK YOU
Bobby was really helpful both on the phone and in-person. He remembered talking to me on my specific issues regarding my car battery and was immediately ready to help. Being a woman, I've been talked down to by a man, especially in the auto repair industry, so it was refreshing to be treated like an actual person. Thank you!
A couple really poor experiences at this location:
1. Ordered break pads to be delivered here. The system said they were, yet they weren’t. Employees had no explanation.
2. Was rudely interrupted in the middle of a question to let me know he had no idea the answer, and the manager had stepped outside.
So far I haven't been able to stump the staff on an automotive question. Always knowledgeable and helpful. Even when I'm simply dropping off oil to be recycled without a purchase they're nice and helpful.
I'm surprised at all the comments of how helpful the employees are. Camryn seemed very annoyed when I asked him if he could help me put the battery in that I was buying. Said he wasn't sure he was free to help even though I was the only one in the store for whole 30 minutes I was there.
Excellent help. I needed a new battery and battery cable for my mower. They didn't have a cable that was quite right on the shelf, so they made one. Awesome. Everything worked great when I got home.
I had an excellent experience at this O'Reilly's location. All of the employees were extremely knowledgeable and very helpful. The store manager, Ryan, was especially helpful. My husband is on deployment, and we are currently stationed in San Diego, but I drove his truck up here to Washington to spend a few months with my family. Within the first few weeks I was here, I needed new brakes and rotors, to switch a burnt out taillight, windshield wipers and an oil change. My husband can build a car from start to finish and in reverse, so he has always done the oil changes and maintenance on our cars/trucks. I know NOTHING about cars/trucks or how to fix them! My husband uses a special kind of oil, that after you use it consistently, you can only use/replace your oil with that specific oil, and many quick oil changing places don't even carry it. Upon calling this location to confirm they carried it, I went in and was given the best customer service I have had in a long time! Ryan not only helped me find the right oil, but advised me on the best wind shield wipers, and light for my taillight. He then proceeded to REPLACE HIMSELF, both the windshield wipers, and taillight, in the POURING rain. He also helped me sign up for a rewards card, and gave me advice on where to get my oil changed with the oil I had purchased. On top of all this, his fellow employees reminded me to use my military discount, which saved me an extra 10%. I cannot say enough about how helpful, courteous and overall kind the guys and gals at this O'Reilly's location are. Thank you so much for reminding how amazing it feels to have such a good customer service experience!
I've had good luck there, they have had more parts than I expected in stock, helped me diagnose a few problems, came up with ideas, loaned me their meter to check a friend's car. Some of their staff are young, yes, but some are very knowledgeable car enthusiasts who know how things work and have worked on cars themselves. It depends on who is there at the time, so if one of their experts isn't around, ask when they will be, so you can call or revisit to get some advice. They're usually very happy to help. One time they solved a problem preventing my car from starting, that cost me about 20 bucks for the part and saved me a tow to the mechanic. They didn't have the part at their store, but they found one in Totem Lake store, and I was up and running in a couple of hours all told.
This is my go-to car maintenance place for light bulbs, oil, and windshield wipers. The service isn't overwhelming, but it does the trick, I get honest answers to my questions, and I leave with what I need. I'm always helped in less than a minute too.
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