Noffke's Towing Service in
Pacific Beach (WA)

Terrible rude service. The lady at the front desk is so disrespectful, yells and should not be allowed to work here. They made a mistake themselves and started charging us more money at the desk.

Today, in Auburn, Washington, I experienced something that should never happen. My car was parked in the visitor parking area of my mobile home complex, and when I went to get it, they tried to tow it away. There was only a 2-day notice, but that’s not even the worst part… They charged me $442 for not even towing my car! Yes, they didn’t even move it. This is not a mistake—it’s outright robbery. Companies like this exploit people in the most cynical and abusive way possible. I can’t even imagine what would have happened if they had actually taken it… the abuse would have been monstrous. This is not a service—it’s licensed theft. Everyone should know: Noffke’s Towing charges like thieves and abuses people without mercy.

one of the worst times ever horribly over priced and insane prices also the guy whos driving the truck was absolutely rude and cussed me out really unprofessional service also damaged my car

They towed my motorcycle because it was accidentally parked in the spot next to mine overnight. I picked the bike up the same day and they still charged 0.5 day of storage $50 and a 1.25x tow rate of $500 plus WA 10% tax. Besides issues with the tenant of the parking stall next to mine, this towing company has NO ABILITY to show sympathy or understanding. I would NEVER do or recommend their business as they are people that would rob any and everyone.

They have towed our trailer and did not let us know about it they kept trailer for 14 day and charged total 5842$ for that. This is most awful towing comany they are scammers just want to overcharge.

I just had my car towed by Ben at Noffke's Towing Service to Hinshaw Acura. Ben was there to pick up my car in 15 minutes. He was very kind and knowledge about towing my car. I greatly appreciated his excellent service. Thank you Ben!

Would give a big fat ZERO if I could they towed a car that used to be mine a year ago never sent me a bill sent it straight to collections and auctioned off said vehicle. Not 1 bill till it was in collections and hasn’t been in my name for over a year. Not very professional 🤬🤬🤬🤬🤬 poor business ethics

The lady at the window had to be the most disrespectful person I’ve ever come across in my life! Not once made eye contact, couldn’t address me, also had so much attitude. Very condescending. She clearly doesn’t care about the business or the customers. I came in at 9am to get my vehicle before the up charge at 10am. She would not let me pay before my tow driver showed up and pushed it all the way to 957am which she clearly told me if ten strikes it’s going up 50 bucks. She couldn’t level with me and made the process more difficult due to policy. It didn’t help that she said as little as she could but in the most nasty way possible.

If I had the choice for 0 stars, I would select that option for this extremely horrible company. It appears that I am not the only one who has experienced issues with them, as all the employees I encountered were extremely rude and unhelpful. To make matters worse, they charged me $685 for paying with a card and an additional $20 for not paying cash. I would strongly advise against recommending this towing company to anyone in need of assistance.

Disgusting scam company. Id give 0 stars if i could. In what world is your car impounded and picked up within 25 minutes of being at their lot and still be charged $600+? What business allows their employees to instigate a physical altercation and then threaten the person with trespassing after doing so? Their workers have obvious alcohol/Drug problems and are extremely unprofessional. They claim they dont set the prices of their “services” but in fact they can and do! They just charge the maximum amount allowed by the state because they can! See you guys in court the BBB has already received one of what looks like many complaints I’ll get my money back from you guys that’s just a fact

This company towed a commercial vehicle to my property and left it without my permission. I tried to flag down the tow truck driver and he sped off, so I called and he told me to take it up with the guy who owns the truck but I don’t know who it belongs to. I informed the towing company that I was the owner of the property and I did not give them permission to deliver to my property and asked that they remove the vehicle. The tow company told me that the truck was broken down and he was paid to tow it to my property and that’s all he cares about. I would think being told that he towed a vehicle onto someone else’s property without permission would mean something to them. Anyhow, I submitted your towing company info as part of my police report. Please reconsider moving this vehicle.

I would absolutely give this place a zero if possible.... customer service WAS ABSOLUTELY rude. Are car was towed in university place and I'm not sure why I had to drive almost 45 minutes to pick it up in Milton. We were on the road to inform them that we were headed there way to pick up the car just to arrive and no one was here. The company told us that they didn't know when they would return. It would be around 30 minutes to a hour. I had to cancel an appointment that was previously scheduled. JUST ABSOLUTELY UNPROFESSIONAL! It's already tough that a tow company caught us in a vulnerable state but there's no need to treat us like we're less than people.

I've worked with hundreds of tow yards, dealers and auctions in 48 states over the span of ~10 years. I am an understanding person that would never go out of my way to bash on somebody's business. Taking that into account, If there was an option to give them 0 stars I would. They deserve much much lower! I hope we never cross paths in the future and I feel sorry for anybody that does.

I believe the other negative reviews after my experience here. I do not doubt they are theives. Noffkes impounded a vehicle we reported stolen 2 months prior. We find out about an hour after impound from the police that our vehicle had been recovered. We immediately call Noffkes and ask what we need to bring to verify ownership (vehicles registered to businesses require different verification than privately registered). Within an hour of getting off the phone with police, we show up at Noffkes with the paperwork they requested. Owner advised we did not have correct paperwork. Weird. So, we ask what else we need. She refused to respond and verified our business online (how? I don't know. She wouldn't respond to our questions while she was typing). Great. Thank you. We then expect to be taken to the vehicle but instead were asked if the vehicle would start. Queue strange looks between the group of people we brought to get this vehicle back in our possession.... we had no answer. We had not seen or driven the vehicle in months. We were then advised that if it does not run, we have to get it towed out but the kicker is we aren't allowed in the tow yard unless it does start...... it was stolen, impounded, verified by police AT THE TOW YARD.... How are we supposed to know if it starts or what sort of condition it's in if we can't see it... or try to start it? Rip off. Ended up paying two tow fees and impound for 3 hours.. over $800. Come to find out, our regular mechanic does not recommend Noffkes after other repair shop customers experienced their tow truck drivers drinking on the clock. Wild this place is still in business!

*See photo* It seems like they overcharged, intentionally left out Impound Hourly Rate, and Timeline doesn’t make sense. I feel like they took advantage of my mom who can’t speak English, she said she felt intimidated. I’ll call them tomorrow, but after seeing the reviews and how bad they treat others, I’m guessing it’ll be best to record the call for documentation when reporting them to The BBB. Update: They didn’t answer.

The actual Customer Service was good. The charges for towing and storage are outrageous!!! Your car is held hostage and you have no choice but to pay it or loose your car in an auction after 3 weeks!!! You have to try to get your case before a Towing Court to try and get some of your money back.

These are the absolute worse towing company you could possibly use. They overcharge. Going for the maximum amount possible. They refuse to allow you to see your vehicle prior to signing documents, they mock you while inside the office and continue to defend their shady practices. I have had nothing but terrible experiences with this company each time they have been dealt with.

i had my rental car towed and received the worst customer service i have ever experienced. i walked in and asked some questions being i’m only 22. immediately i was met with an attitude when i asked for an itemized receipt before they had me pay nearly 500$ to get my car out (same day mind you). as all of this was going on all you could hear behind the desk was men cussing like sailors to the point where i could barely speak with the woman at the front. i highly do not recommend and will be telling everyone about this terrible experience

First of all this is actually a 0 star rating. These clowns towed my truck from a spot that wasn't meant to be towed from until the next day. So the day they towed it was still in a good parking spot. Made me get off work early to go pick it up from sumner. Owners are a joke and nobody there has any customer service. Very rude and staunchy. Hope this company gos under soon.

I used Noffke’s towing when my semi broke down, they arrived on scene very quickly and professionally. They knew what they were doing when hooking up my tractor and trailer. The whole team worked together to make it for a better experience. Great bunch of men and very courteous. Will definitely be using them again if need be and would highly recommend them to anyone who breaks down.

Always Friendly, and professional. Gets the job done quickly and always lets us know when they are close by so they can get right to work. Grateful for the service they provide. Office staff Kelly always helpful and driver Bart does a good job.

Today I call there office because I had a couple of basic questions about their vehicle action that their website didn't tell me. I have been looking on many towtruck company website this last week because I'm hoping to find and purchase a decent vehicle at action that I can drive as a daily driver. When the women answer my call she told me to hold not asked if I could which would be the professional thing to do. When she finally did come back on the line and I asked my questions she just seemed very short and bother with the two quick questions I asked. I don't know if she was just having a bad day, or she felt my question were wasting her precious time this morning but she was just rude and probably need a quick lesson in what good customer service is because making your future customers feel the way she made me feel is not only bad customer service but it just shows poor human skills! Treat people the same way you expect other to treat you!!!!

Extremely rude!! Disrespectful!! They left the kickstand down while moving my bike, then the guy whom was on my bike dropped in into a pole. They threatened me told me I was going to be charged more because they are paid by the hour, put his hands on me trying to grab a receipt out of my hand. I told him I wasn't going to sign it until I could talk a manger in regards to the guy who dropped my bike. I asked for there names and i got an answer of my name is BOB!! On top of all this they were not wearing face masks!! While it is mandated by our governor to do so!! Sounds like a trip to small claims court has to be made.

Noffke's Towing has been a life saver over and over, even in last minute situations. Local, or within Washington Long hauls, these guys are great, affordable, and a blast to work with. Gotta give props to Trevor, and the team at Noffke

Absolutely would not recommend this place. I lived in an apartment complex in Puyallup and we had someone in our parking spot for 3 days and they would not tow them. But as soon as my car got a flat tire, not even an hour later they towed it away and are charging tons of money to get it out. Mind you, it's my husband's car who is overseas and he literally has no way to get it out. So the bill keeps racking up. When I called the first time to get information about the car and my belongings, they woman was absolutely unprofessional asking me personal questions as to why I had my husbands car, why we didn't share the same last name, etc. She was extremely rude. Apparently a marriage certificate isn't enough evidence that we're married. Had to go through hoops just to be able to get my belongings out of the vehicle while trying to get information from my husband who is over 17 hours ahead across the world with hardly any contact. And wont offer a payment plan to get his car out.

Great guys! These gentlemen stopped what they were doing to bail us out and save us! They have gone above and beyond simply because they are good people more than once. A well run business that does right by the community :).

I called to schedule for pick up this morning (after a very bad experience with a rude driver from PRO TOW). The woman who answered was very sweet and helpful, she got me scheduled for this afternoon. My driver arrived 15 minutes early and was very friendly. He wrote me up and after I paid, he reminded me that I needed to put my car in neutral. I am beyond impressed with this company and will be using them for any towing needs in the future! I definitely recommend! Fair pricing and great customer service!