⭐️ 1-Star Review – Extremely Unprofessional & Cost Me Time and Money
I took my large box truck to Cassidy Bee Line in Pasco, WA after they promised they could fix it. I even paid over $300 to have it towed there, trusting they would get the job done quickly especially since this is my work truck and I rely on it to run my business.
Instead, they parked it in their lot for THREE WEEKS and never even touched it.
Not ONE update.
Not ONE phone call.
I had to call THEM every week just to ask for a status.
Today I finally went to pick it up the same issue still there. What they claimed was “one day of work” somehow couldn’t be done in over 21 days.
If they knew they weren’t going to work on it, why accept it? Why have me pay for towing? Why hold my work truck hostage for weeks while doing absolutely nothing with it?
This place is an absolute joke of a business.
Zero communication. Zero honesty. Zero respect for customers.
⚠️ I will never recommend Cassidy Bee Line to anyone. Save your time, money, and sanity go anywhere else.
Called saturday for an alignment. they told me to leave my truck outside on sunday and theyll work on it monday.
They lied to me about my vehicle being done in an hour, TWICE. The shop closed and never called me for an update.
I need my vehicle for work. & already paid them.
Great place with friendly staff. They work with you to get your repairs done right. My dad used to go here when I was a kid, and he was very satisfied with them. Highly recommended.
They are the absolute best. My hubby got his car fixed once there and they did it quickly and perfectly. and then yesterday they came and rescued our totaled car out in the middle of the highway at 3 AM! The guy was fast and so nice. We had called another towing company and they forgot about us, So thankful for Casaday, so reliable and they know what they are doing! Thank you guys truly
Left my vehicle with them for a week and they put the entire job off until the day I said I'd be returning to pick it up. Didn't get the job finished in time and I had to leave the vehicle an extra week. The scope of work changed constantly, as did the price, and I felt misled about what actually needed done and how far along in repairs they really were. Just opened the hood yesterday and discovered an electrical wire almost completely chewed through, most likely by mice (vehicle sat for nearly a year). But I'm stunned this wasn't addressed in the ever-changing scope of work? It's right in plain sight and they had to get under the hood to refill fluids. I can't believe they let this leave the shop with exposed wire. Ryan has great customer service but the actual service has left me bewildered. Not sure I'd be comfortable ever bringing it back.
Came in for an alignment on a used car I just bought. After waiting for 3 hours I drive the car to home thinking everything should be perfect. The second day Steering wheel started shaking. Car still needs to be aligned again. Charged $150 for nothing.
Could not be happier with the outcome of my visit to Casaday. Extremely friendly and knowledgeable staff that helped me solve a problem no other shop would. If you ever need an alignment don’t think twice about coming to Casaday.
I recently took my Porsche GT3 RS to them for a 4 wheel alignment, and couldn’t be happier with the results. From the moment I walked in, the staff was incredibly friendly and professional. They took the time to explain the alignment process and answered all my questions thoroughly. I highly recommend them to anyone in need of top-notch alignment services. They truly go above and beyond to ensure customer satisfaction!
Used to be a good shop. I brought my 87 GMC pickup in there a while back for an alignment. When I got it back the spacers for the upper control arm were entirely missing, and the nut holding on the control arm to the frame was ready to back all the way off. This would have made my vehicle unusable and probably would have caused a car accident. So, we call them up, and they ‘fix’ it at no extra charge. When I get the pickup back, what do I see? I see the nut yet again ready to come off and spacers that have obviously fallen out of place. If I could I’d leave zero stars. Please PLEASE PLEASE try a different place first I beg of you.
This is the best place to get any work done overall Suspension Brakes Alignment frame Straighting just call and they no all the answers 1 call and got it Handled /Towing crew is the best there is lots of experience they will Towing any kind of Automobile Semi truck MotorHomes When we say Towing it's Towed Just 1 Call Away . I Would Recommend these guys For everything.
Hands down the best in town!! If you need an alignment, don't even bother going anywhere else, this place has the right equipment and the knowledge to do it right no matter your cars style, they've aligned my lowered cars no problem. They offer lots of services so call them first before wasting your time somewhere else these guys are the best and you're also supporting local families not some corporation who looks at you like a number. They're fair and knowledgeable. I've also had cars towed with them too and their crew knows what they're doing!
Best towing and alignment shop in the region! This is the only place I bring my vehicles. If you’re looking for fair and honest pricing to fix or to tow your cars I’d highly recommend calling g Casaday!
I recently had an exceptional experience with Casaday Towing, thanks to Billy's outstanding service. Billy was prompt, professional, and incredibly courteous throughout the entire process. His expertise and friendly demeanor made a stressful situation much more manageable. I highly recommend Casaday Towing and commend Billy for his excellent work.
Called Cassidy for their towing services after my husband had called a different company first that he just found from a google search and seems to be well known but they no call no showed on us after setting an appointment . When calling Cassidy they were friendly, efficient and quick. Billy was the person that towed our vehicle and he was just so easy to work with and made sure to communicate with me and was nice and friendly while doing it . Definitely appreciate their service and would recommend them 100% !!!
Wow, I came for a wheel alignment three different times with them and my alignment is still way off. This one technician was extremely rude, loud, rushing me the whole time explaining the supposedly bad parts, which I just replaced and was very unprofessional. Didn’t explain to me why the parts were bad, just pointed them out with a rude attitude along with aggressiveness for absolute no reason. Unbelievable, I will never go back.
After waiting 1-1/2 hours for roadside assistance, I took it upon myself and called another tow company. They were closed?? Saturday??!! I called Casaday and talked to a person instead of prompts. I told him my situation, phone almost out of power and my location. He arrived sooner than expected and got me home safe and sound. I asked him for his card. I'm not calling anyone else. Fast, friendly and affordable.
These guys knocked it out of the park. Had ball joints installed by another mechanic, this made the truck virtually undriveable. Mechanic said they would loosen up after time, 5000 miles later still unsafe to drive. Also had a loud squeak from the front end of the vehicle that was not able to be pinpointed by the dealership or other said mechanic. These guys changed the ball joints again and the truck drives like a champ. They also fixed the squeak which was not related in anyway to the ball joints. Great job guys!
If your car needs alignment or any auto service this is the place to go. I sent all my vehicles here for alignment and great results and customer service! Nice folks!
I keep sending cars to get serviced here. Absolutely recommend!
Sorry to say this, but i will not recommend anyone go there for repair work. I needed an alignment. They quoted me for parts that cost three to four times what i can get them for. And most of the parts they quoted did not need replaced. The worst part is, they missed the fact that there was a bad wheel bearing. I got my alignment done at a different shop for 1/4th the cost of their quote.
Went in for an alignment and ended up having to have most of the front end rebuilt, it was worn out. Took a long time but had to order parts that took a while as it's an older truck. Overall I am very happy with the outcome.
You can count on these folks for honesty and quality service! I went to them to get a second opinion for an alignment done by Toyota of Tricities.
I noticed uneven wear on my tires and took it to the Toyota of Tri-Cities dealership for an alignment. All they did was charge me $120 to tell me I needed to have my entire rear axle replaced for $3,500 because I had a fixed alignment! Why did they even offer to do an alignment if they knew my vehicle's rear axle can't be adjusted? The folks at Costco Tire Center recommended Casaday Bee-Line to get a second opinion and the people there were so professional and knowledgeable. They explained what the numbers on the spec sheet from the Toyota dealership meant and talked me through the options.
Turns out, Toyota's measurements were wrong and I know that's true because even after they performed the alignment on the front wheels, my car still drifted to the left when I let go of the wheel. Casaday Bee-Line's measurements matched that drift because it showed my front left wheel were out of spec. My car no longer drifts after visiting them! Additionally, they found that my rear alignment was well within specs and did not require shimming or a full replacement that the dealership recommended. To top it off, it was only $65 for the alignment.
It's good to know that there are still decent people in this world.
This is for the alignment shop part of thier business...
Great group of guys doing great work. You may need an appointment, but the workmanship and customer service is worth the possible small wait. They replaced my old worn front end parts with new high quality OEM replacement parts. I was against deadline for a trip I was taking and they worked with me and got me all fixed up in time. This is the place to go for alignments and related work.
Best place in tri cities to get your alignment done, specially on older cars with the rear wheel partially hidden. Noone in town can get those dialed in except bee line since everyone uses sensors and can't do it the old school way. Casaday can get it done both ways
Only place to get a same-week alignment in town for a Class C motorhome that I could find. Did an amazing job and vehicle drives great now, even without optional replacement of bushings/ball joints/etc. Just wanted the rig to drive straight and wear tires less for cheap, didn't care about it being perfect on my ancient rig. Very satisfied!
Had to get some alignment and suspension work done after minor accident last week. Justin at Casady Bee got us in immediately and gave us a reasonable estimate with options and honest assessments. Very happy with service on our Subaru. Would recommend!
3121 N Commercial Ave, Pasco, WATowing service
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