This NAPA CREW is AMAZING (Kevin, Luke, Jacob)! We are here as medical support for the wildfire, when our trailer had a electronic malfunction and the trailer lights were not working. Kevin and Luke got under the vehicle and started to work on the issue, fixing it in under 5 minutes. We are very grateful for your knowledge and assistance. THANK YOU NAPA!
Super friendly staff, was a slow Sunday when I needed to get a tire patch kit, pointed me in the right direction and even walked me over. Had some pleasant conversation and then went on our way. Glad they're here and open Sundays!
Kevin checked me out for just a couple 2025 batteries. Regardless, dude was on fire. Answering phones, cheery without being fake, and just seemed on top of it. Don't see customer service like that any more. I really appreciate it when I get it. 5/5
Giving a shout out to Nick! This guy is a customer service rock star, and we had a very positive experience with him. We had to jump start our truck from Lake Wenatchee State Park due to a dead battery, and drove to Leavenworth to NAPA to see if they had the battery we needed. Nick researched the correct battery for our truck, and even went outside to look under the hood to make sure and was SO helpful and kind throughout the entire process. Thanks again Nick, you rock!!!
The guys here were so helpful when we needed a new battery for our car, they made sure that we had all the tools we needed to get it installed. They also suggested a cab service to us and helped us connect to them when they realized we had walked the way there. Thank you again for all your help!!
These guys did me a solid. I bought a battery while passing through town on a road trip and then i upgraded my battery box a week later and found out my brand new battery wouldn't work anymore. Called a corporate napa store and they said they wouldn't swap it for the right one. Called this store and they were happy to swap my battery for the right one. Prompt, professional service and a willingness to get you back on the road earns a 5 star rating every time.
I had an air line issue on an exotic car. Although they didn’t have the exact part requested because of the odd sizing of this rare part the whole team went above and beyond by helping me fix my car with the parts and tools they did have and they got me back on the road. I would not have been able to do this without these guys. Cannot show enough appreciation for this team.
Called to find out availability for replacement starter. When I arrived, starter was ready for pick up. Military Discount! ... Thank You, Jerry's, NAPA!!
Dan is a HERO!! Our van had broke down in town, so my friends and I walked across town to NAPA to get a fuse, and see about buying a new battery. We had no tools whatsoever; Dan was so incredibly nice to grab some, and offered us a ride back to the van to help. This was a super kind gesture and we are all so grateful!!
I was 5 hours away from home when my brakes started grabbing. There were no a available mechanic's in the area. And I'm glad there wasn't. I saved a lot of time and money going to NAPA. They let me use their floor jack to examine my brakes. I noticed there was a caliper mounting bolt missing. They had the tools and the parts I needed. This place is like an emergency oasis for tourists. I really appreciate the crew they have here!!!
We lost the brake vacuum pump on our truck (pulling a boat) heading back to the west side on Sunday. Luckily, Jerry's was open with lots of helpful staff. Employee, Tyler helped my husband verify the issue, then Tyler drove to his house for tools (twice!) to assist my husband in replacing it. We were on our way in a little over an hour. Every business should model customer service after Jerry NAPA in Leavenworth. Thank you so much for your help.
This was not the first time I visited, nor was it the most urgent. However, they were just as helpful, knowledgable, and kind as the time my truck broke down just before closing time, across the street. It is truly awesome that there are people who care, no matter how many annoying tourists they have to serve.
We had a dead battery while on vacation in Leavenworth. Got a jump start and went to Napa/Jerry's auto to get a new one as we still had the original from 2015. Dan helped me find the right battery, let me borrow some tools and even assisted changing it out with me. In and out in like 15 minutes. Thank you Dan, great service while we were on our vacation. Highly recommend.
Jerry's is SUPER! They are so helpful and very knowledgeable about everything. They don't make you feel stupid if you don't know the name of part you need, they all are, on the real, nice people. Love This Place!
Went in to return a foglight bulb for a Subaru bought at another NAPA store b/c appeared (by #) to be incorrect. Spoke with rep who looked it up and while # was off found it would be an adequate replacement though not an exact one. Wattage was different, size was different but would work. Sure enough it did and saved me a 40 mile rt to wenatchee. Consult wad much appreciated.
This staff at Napa Auto/Jerry's are extremely knowledgeable, work hard and have earned our trust. If they don't have the part in Leavenworth, they may have it at one of their other stores in the valley or they have it in a few days. Great customer service, repair shop is highly skilled and fair prices.
If you want to work with one of best dudes ask for Cory West
The absolute worst experience at any auto parts store I've ever had the employees were rude, and not helpful at all. We had a coolant leak we're 3 hours from home, I was pretty sure where it was coming from asked if they could help me because my hands wouldn't fit well, just asked for help and was told that "this was a parts store, if I wanted help I should take it to a mechanic's shop" I informed the young "gentlemen" that that seems odd because every other napa and auto parts stores have been willing to help its customers with their needs I went back in to buy some coolant to get me up the road and the store employee asked me if "I thought they should just help me for free" then I was told because I was upset that he was thinking about not selling me the coolant so I left the store with the employee telling me to "go f... myself" thanks napa great store you got there
Bless this NAPA and the man who ran the store today. My husband and I drove from Silverdale to Leavenworth without snow chains (new to washington) and knew we wouldn't make it back without them. He stayed open past hours for us to get there and get snow chains for our trip home. So friendly and polite and helped us find the right chains for our car.
We were driving through town during a snowstorm from Wenatchee to Everett, and we realized how terrible our windshield wipers were, and desprately needed a new wiper and de-icer. The gentleman at the counter went above and beyond to help us out and get us back on the road safely and quickly. We are indebted to that gentleman and his incredible customer service. Thank you!
Jerry's is pretty much the best place to get auto and tractor parts in the area. Their prices are lower than the local Napa and most of the staff is knowledgeable. As for chain saws: They are the best in the county hands down.
On 11/20/15 I had a very unpleasant and uncomfortable experience in this store, having purchased a set of tire chains called AutoSock by a young man clerk who was friendly and helpful, He suggested this AutoSock to me since I said I wanted something easy to get on the tires. Within five minutes of my being there, he brought out the package from behind the counter, showed me a video right at the counter of a woman putting them on a car in snow, took me outside to my car and checked the size of the tires and said he was lucky that he had the right size for my car in his store. Two weeks later after reading online that they were not chains, but a fabric of some sort with reviews saying they helped but readily tore and got holes in them easily when used, I returned them to the store for a refund. A different clerk there that day said OK & handed me a refund slip for ten dollars less than what I paid. I had paid $92 plus and he refunded me $81 plus. As I began to show him my receipt and how much I had paid and that this refund amount was not accurate, all of a sudden a taller man (from the back of store?? not sure) was standing behind me, outside the counter area, and started insisting that I had asked them to order this AutoSock for me from another store, since they didn't have the right size for my car and I had come back for them on a later day to pick them up and they charged $10.00 for that shipping fee, which is not refundable. I kept on talking and insisting that was not true and that he must have confused me with another customer who looked like me, even though none of them were there the day I bought the item, or he was being mixed up or not telling the truth. After ten minutes or more of his insisting in an increasingly louder voice about this, I said I still needed a flashlight for my car and I was not going to accept a partial refund. He then agreed to give me $10 off the $30.00 for the flashlight, which he did slowly while complaining. They possibly still owe me another ten dollars for the error of charging me a bogus fee, but I won't be going back there again to find out. I wonder if I would have been treated differently if I were not a Senior and a woman. I noticed there is a Napa auto store a couple of blocks away.
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