My husband brought his truck in and was very impressed with the service and niceness of the staff. He usually calls me and complains about how places treat truckers but for once he found a shop where he was treated with respect and kindness. Definitely will be using again! The employees here are very knowledgeable and helpful. We highly recommend and Denny’s is there in front of it
I wanna think Sierra and the boys in the shop for helping me out my hubcap hub seal plug was missing and they helped me out and gave me recommendations to shop
I knew this place had bad reviews but they were really that bad. We made a huge mistake letting our truck die with no diesel - will never do that again. I was parked literally right in front of them. I spoke to them around 8 or 9am and said there would be a wait of 3-5 hours and that 2 techs were on the road servicing and only 1 was there so we obviously waited fully expecting to have a tech look at around 12 to 1pm. I called at 2pm and the lady said we were next. I called at 3pm and now she said that the tech has been listening to my husband try to turn on his truck over and over all day long and they think it's the fuel pump and they won't touch it. Mind you they haven't even stepped foot near the truck. She gave me a number for another company Complete Truck Service. I called them and I told them the possibility of a fuel pump and they came out and didn't do absolutely anything other than what my husband has been doing all day long. What the hell? How are you gonna listen to someone who is in desperate need trying to fix their truck and not say anything until I give you a call!? They watched my husband walk up and down multiple times in the hot August heat to put diesel and they couldn't have said this earlier?? I had other truckers come by and help me more than this shop ever did. Also how can you diagnose a problem if you never even brought the truck in!? Listen to all these reviews and stay far away from this place! I've never tried a different Boss Truck Shop but this one makes me never want to stop at another one!
Very expensive got 1100 bill for a break chamber and a mud flop… only the shop fee 150$ when I asked why on 3k estimate u put shop fee 175$ and on 1100$ 150$ … she just mumbled she doesn’t know but it’s a % from what we have! Also they won’t diagnose right from the first.
The tec was good but the buisness is pathetic, how they they chaged me 500$ for a pm with my oil? First the quoted me 320$ when it was time to pay they charged 500 , robbery at its finest , please dont bring your own stuff here they will rob you
Called before I came to set up a forced regen
Said I’d be there in twenty minutes
No communication whatsoever about a long wait
This is job only takes 10 minutes tops to start in system to begin regen
Show up told it’s an hour wait before I can even sign in my truck
I wait then before they take my info I’m told it’s at least a 3 hour wait to begin work
The technician sat and had a conversation with someone who stopped by to visit longer than it would have taken get my job done
Zero stars for me thanks for wasting my federally mandated time
Only one tech. Said it would be 1-1.5 hours then I would get my pm done. 4.5 hours later they called me in. Took them over 2 hours to do a pm. They were going to put the wrong oil in too. Over $700.
Arrived at 16:30 for an axle gasket repair. Was told wait time was 1 1/2 hours. I expected that so gave them my info. 2 1/2 hours later with no call I asked what was up and how much longer. That's when they informed me they had a brake chamber and two tire repairs ahead of me at that time. I canceled my work order. How they came up with the 1 1/2 hour wait with all that still ahead of me is beyond me.
I did notice that lady at desk was more interested in heating her food than taking my truck info so a mechanic did it for her. Also looked into the bay area and two mechanics huddled around the only truck there.
Very unprofessional. Not friendly and seems like no one interested in working in a timely manner.
With other shops in the area I don't understand why they would act like this.
I will not ever go back.
P. S. I've used Boss Man shops in other states and never seen of them as bad as this one was.
Prompt, courteous and professional. A great group of people. I had a power steering line bust. They were closed on Sunday but got me in first thing at 7am Monday.
Please avoid this place!!! They just done an oil change on the unit! Next day engine completely out of oil, they put the rubber o-ring for the new oil filter without removing the old one!!! Don't do oil changes there, or you gonna have a blown engine! Lack of responsibility and liability! Shop manager doesn't jnow how to manage critical situations! They got lucky driver have seen the oul leaking underneath the truck! What a shame!
the man was very polite at the age! But there were two young employees, one in the photo was not polite, they were rude, they do not know how to communicate with people! They yell and constantly nod their heads, as if they are outraged and unhappy with something!
Charged 70$ for advise they haven’t looked at it.
Very unprofessional,5 mechanics sitting in a shop doing nothing…
They were all inside,they let me go out of lube without guiding me out.
They didn’t go under the trailer and truck to look at it at all.
The whole shop by itself is a whole mess trash all around very dirty and filthy.Don’t waste your time and money here.
I am very disgusted with this location. Firstly and foremost, they have their hours of operation Mon-Fri starting at 7am. I stopped in at 8:09am, Monday, July 29, 2024. I mentioned I needed a 3 axle alignment and asked what the wait time would be, even though I knew they didn’t have any vehicles in the shop bays they were working on. The woman working the counter at this time and on this date, said, “it’ll be a 3 hour wait, because I only have 1 tech and he just left on a road call.”
This is very poor and misleading to other potential customers, because the hours of operation indicate during which times a place can serve a customer’s needs. Staffing seems to be the issue at this location. However, if I own a restaurant and don’t have a cook that can be available for the customers that would walk in, do you think it’d be right to mislead people and still tell them we are open, knowing I can’t provide any service to them? No! So why do they post they are open today at 7am and can’t provide service to someone at the location?
Normal service, kinda fast 4 steering tire change... but, as usual, something was forgotten... they had to reprint invoice at least 3 times until getting it correct, didn't take out chokes from drives and... installed an used steam valve without gator cap... little details makes biggest differences.
I broke down in the fuel lane just in front of their shop. When I was trying to diagnose another driver said “if you can’t get it running, that shop is great, they know what their doing and are very good”. He was right! They are very friendly, professional and quick. They helped me diagnose the problem at the pump, got my truck running just long enough to get to get in their shop bay, and fixed the problem even when major challenges came up.
I had a super, and excellent service, i stopped their cause i need to replace 2 trailer tires, 40 minutes in and out, i was a way over my expectorations
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