What clients say about Computer Repair - Your Computer Guy in Virginia Beach (VA)
Anyone's looking for this business, looks closed. Google needs to update there business hours....... Went by there today and it looks like it was permanently closed. Counters were gone, boxes were still everywhere and no lights on. Just a compete mess. If they moved, please post where they moved to!?!?
EDIT: This post was in error. I could not find the business. That's on me. I'm sure you have a great business. I need some work done on a laptop, that's why I was trying to get in contact with your business. I apologize. For anyone reading this, they are still there and open. I must have been at the wedding address.
They fixed my computer up great, but upon physical inspection of the computer it seems that there were a bunch of scuffs and a part of the case that had been damaged. When confronted, they let me know that they couldn't do anything because I couldn't prove that it wasn't like that. Will never come here again.
Edit: They were quick to call me and offer compensation to try to make it right. The case is definitely dinged up, but not unusable. More care should be taken in the future to ensure that pictures of devices left in their care are taken care of properly, but they did make an attempt to reach out and make it right with monetary compensation. I've given them back a star due to this, but would still not return.
Amazing service! They pay close attention to every concern you have about your computer and fix issues fast. The staff is super friendly and attentive—big thanks to Brian and Chris, plus another gentleman whose name I missed but who was just as great. I also love that they offer home service repairs… wow, that’s next-level convenience! Highly recommend this place.
I had two visits for my 2015 MacBook Pro, and I worked with Brian and Chris. Both of them are incredibly knowledgeable, kind, honest, and helpful. Despite the busy environment, they ensure that everyone receives their full attention and never makes you feel rushed. I highly recommend this place for all your computer services.
This team is amazing. Never upsetting. Always looking to save you money and incredibly timely. ( I should gatekeep so they don't get overwhelmed and too busy! 🤣🤣🤣).
Seriously, exactly what you want in a computer repair team.
After getting no help for any easy fix on my laptop from bestbuy I was recommended them and Im so glad I was. They were very helpful and honest, it was some of the best customer service I've ever received.
I never write reviews but I felt obligated to after my experience. This was one of the most professional teams I’ve had the pleasure of doing business with. They were helpful and informative and transparent with me through the process. To top it off, their prices were very very fair. Hands down would do business with them again in the future although I hope I don’t have to.
THIS place is TOP TIER!!! I had issues with my gaming pc from Digital Storm and I was on the verge of just calling it quits and going back to console. I found this shop on google and came there in person. They diagnosed my pc and told me EXACTLY what was wrong with it. Yes it was a price to pay on my end for a new CPU (not to them but for my new CPU from Amazon) but the diagnostic was ONLY $39. I bought my CPU since it was out of warranty and installed it and IT WAS BACK TO LIFE! If anyone has any issues please go to this shop, they are great guys and I felt right at home as soon as I walked in. Thanks again fellas, I really appreciate you guys.
Brian solved my problem in about 10 minutes. I realized in the future I will call him before I try to self diagnose on my own. My keyboard was locked and unresponsive. Highly recommend. Very helpful, friendly, and super friendly.
My laptop had froze up, so I took it to "Your Computer Guy" and they knew immediately what had to be done to get it back up and running. It is now working better than ever. The staff at the store are very friendly and the cost for repairs is very fair. I highly recommend them and if I should have any problems in the future, I will definitely return to this store.
Took my old computer to be transferred over to a new computer. They did a wonderful job and was very patient and explaining things to me. Quick turnaround also. Would recommend them highly.
I was very pleased with the technicians at Your Computer Guy. They were very thorough in inspecting my laptop and diagnosing the problem while I was there. It was the battery so they ordered a replacement and called me as soon as it came it. Their price was more than reasonable. I will definitely be calling on them in the future if I have any computer problems.
Very trustworthy men. Computer Guy assembled a $2k new system for me. Everything worked perfectly get-go. They were very patient when I insisted my GPU video ports were not working when actually I was using a 30hz cable vice the required 60hz one. Blush!
When my CyberPower prebuilt computer death trap power supply gave out, I brought it here. They diagnosed that it was just the Apevia PSU and that no other components were damaged. They gave me an affordable price, fixed it within a reasonable amount of time, and offered great customer service. Most importantly, they were trustworthy — and any future problems I have with my computer, these guys will be my first choice. Thank you again, Brian and Chris.
Outstanding customer service and technical support. If you have a problem see Chris. He is kind, considerate and the consummate professional. Chris listens and responds in a timely manner and goes above and beyond the normal call of duty. Pricing is unbelievably good for the service he renders. It is without hesitation and great confidence we recommend Chris at the Computer Guy for any of your computer needs..
I took my computer in on Monday and got it back on Thursday. I was hoping my motherboard wasn’t dead or dying, but it turned out to be my cooler system again. They replaced it and ran extra tests. My computer is running like a brand-new car now. They were knowledgeable and quick. If I could give them more than five stars, I definitely would!
Chris and Brian were so helpful. Very reasonable prices and appropriately knowledgeable about the subject matter. Chris gave a reasonable time of completion and stuck to it. I will be using them again in the future for any other pc related problems that arise. I
This place took my computer in with care. They held onto it for me by request. And held it for like 5-6 months. And when I didn’t have enough money they negotiated the price to be something we both could work with. I never seen a computer place do all this before. They are super friendly. Super understanding. Very professional. If you’re thinking of getting repairs done or need any type of work done. This is your shop to go to. Don’t ever look anywhere else. This. Is. The. Place. Have a nice day you guys, thanks for all the patience!!
Chris was beyond amazing! He was able to recover files from two outdated laptops, helped me set up my new laptop, and even uploaded them to my new laptop at no additional cost. Very reasonably priced and most importantly phenomenal customer service!
I don't even know where to begin. I have used this business before with great results. I can honestly say that their quality has plummeted into a dark pit. My laptop was running slow, so I took it in. They called me in a few days and said it was fixed. I paid almost $200. Since that first visit, the following has happened: They lost my charger cord and first insisted that I had it. They had to look at the video to see that the cord was left with my laptop. I was told they couldn't find it and had ordered another one. I was then told it would be in by Saturday. Then I was told it would be in by Monday. Then I was told it would be in by Tuesday. I finally ordered one myself, and it came in the next day. The one they ordered finally arrived. When I turned my laptop on, the audio would not work. I had to send it back. They said that possibly, because they changed the Microsoft Windows, that it made it no longer work. They said they would fix it. Then they said they couldn't fix it. I've been using my son's laptop and just got back on my laptop for the first time. The audio is gone. Plus, my plug that allows me to use my mouse is now gone. I called them and asked about it and was told, "We don't have it." I had enough at that point! I asked if it was just me or if all their customers were treated this badly? I reminded them that I have been patient and forgiving, but now I am at my wits end. I have been a loyal, paying customer, and I deserve an answer. I was told, "That's an inappropriate response." So I asked exactly how I should respond. I basically paid them to wreck my computer and lose my accessories!! I asked him to tell me how I should feel? He had no response because he knew I had every right to feel the way I did and still do. I then told him that my 5 star review had just turned into a one-star review. I would like for this business to dare to say that any of this is not true. Do not bring your computers here! Go somewhere else!! No matter what!!
These guys were amazing! They repaired my MacBook Pro Screen and even let me use a keyboard and mouse while we were waiting for the screen to be shipped. They were helpful, professional, and if I have any other repair needs I am going to "Your Computer Guy" in Virginia Beach. Excellent service!
I am a corporate trainer for systems processing and when I have any issues with my personal computer… I don’t take my laptop anywhere else! If u are looking for results, excellent service pricing, accommodating attitude, and keep your humility… stop my Computer Guy. Now, I can say “I gotta guy that can fix your system”’!
Great experience here.
Chris and Brian greeted me when I entered and I dealt primarily with Chris, who did a great job of answering my questions (even the dumb ones lol).
I'm satisfied with the quality of work and pricing at this location and will definitely return for future needs.
Well first and foremost, the customer service was above and beyond. Initially took my computer in for service after it failed to display correctly and was helped with the services provided wonderfully. Chris was very patient and made sure I was aware of the timeframe and repair process. Then after thorough communication and a few days my computer was running smoothly. But! Not only did another employee Brian kindly let me know one of my fans was faulty; it was ordered and fixed immediately on site by Jacob. The overall experience and expertise with every employee was a relief and the transparency in repairs also knew I picked the best of the best! Will definitely return again for upgrades and any future concerns! 10/10
Amazing customer service!
The employees were super helpful and they did the work super quick.
I dropped off 2 gaming PCs that hadn’t been working for a year and they fixed them both within a week. They run beautifully.
My husband and I were expecting to pay hundreds of dollars for repairs and the price was more than reasonable for the repairs.
My husband and I will be recommending this company to our friends for any repairs they might need in the future.
If you ever have a computer problem,these guys are the best!!! They take care of you and do a awesome job. I had to get a screen replaced 😵 got to love rambunctious kids. I put it off a little bit knowing it would be a hit but it was only 226 ! It would have been way more expensive somewhere else. The part alone was 125. I couldn't be happier. 10/10 recommend!
I went in with what I thought was a broken GPU and turns out it was only my outlet. They cleaned up everything and made it look super pretty for $100. Staff is super amazing and super friendly so if you need anything I recommend these guys any day of the week.
Website
