Had to have my motorhome towed and Excel Truck Group was really great. Zoe (the service manager) was easy to work with and provided excellent customer service. Excel got right to work on my motorhome, found the issues, fixed them and got me back on the road. Even plugged it up for me to keep my batteries charged. That's what I call going above and beyond!
I guess that if you’re going to break down, it’s good to do it where there is a highly reputable service facility within striking distance to call on. We needed to be towed off of I-81 with a definite Air Brake issue in our 40’ Winnebago Diesel Pusher. Brown’s Towing was summoned; they arrived like they were out patrolling (it was that quick!) and Ethan hooked us up and brought us to the Excel Truck Group in Roanoke. There we were met by Zoe (who stayed a bit later knowing we were coming in) and he preliminarily set us up for the next morning. He allowed us to stay in the lot overnight, so that the motorhome was able to be kept running (generator) and all the vegetables, etc. in the fridge were happy. The next morning, precisely at 7:30, Zoe greeted us, we finished up a few info tidbits, and he said it would probably be about an hour or two before we were started. Only an hour later, Spence came out, introduced himself and took charge of the motorhome while we went upstairs to the lounge to play cards. After reading the extent of the diagnostic report I am extremely convinced that Spence checked out our vehicle as completely as she (the motorhome) could possibly be checked. He followed all the correct procedures, draining the expansion tanks, taking fittings apart, ice particles extracted, drying out the system, were accomplished nicely and the ultimate culprit proved to be the governor that regulates the air that is eventually pressurized for the air brake system. They had the part in stock (this place is huge!) and soon after lunch we were on our way! I love spending time in businesses that care about how things actually work and are perceived. While waiting in the lounge I was able to read their quarterly in-house report that goes to their employees and you could tell that Pride runs deep in this company, which is reflected in how we were treated. Bottom Line: Do not hesitate to bring your rig or motorhome in for service at this (or any of their fine facilities) I promise that you will not be disappointed and better yet, the repairs will be made professionally and expeditiously! Thank you, Zoe, Spence, and the entire Team, at the Excel Truck Group in Roanoke!
I have to be as fair as possible. I got in at 0700. Finished by noon. Nice folks. Needed a battery and an airline fitting. $1516. Horrendously expensive. $430 diagnostic fee, $400 for one battery, and $212hr. No surprise these places are called stealerships.
We had an issue with an EconicSD and I called in and Zoe Korsley answered and took all the information on the unit. He provided excellent customer service and helped with throughput on the unit. Great job Zoe!
I want to give a big thanks to Brandon Ochoa and the team at Excel Truck Group in Roanoke. Brandon went above and beyond to help me get my Freightliner back on the road. He kept me updated, answered every question, and made the whole process a lot smoother during a stressful downtime for my business.
It’s hard to find a service advisor who actually cares and follows through, but Brandon did exactly that. I appreciate the professionalism and the effort — thank you for getting my truck taken care of and back to work.
Highly recommend this group for service of motorhomes!
Our family was traveling the Blue Ridge Parkway on a recent fall break trip and noticed our Class C Ford E-450 based motor home running rough and throwing a check code as we approached Roanoke. We quickly got search and got in touch with local Ford dealers, none of which were able to service our rig. Thankfully, one recommended the folks at Excel. Zoe and his team were gone for the day already, but the main reception got us lined up for a 7am appointment. Zoe greeted us the next morning, got us squared away and even gave breakfast and hiking recommendations the kids would enjoy, while Bill P got to work fixing our RV. A few short hours later, the RV was fixed at a fair price, with quality parts, and was clean and road tested when we picked it up. I can't say enough about how accommodating Zoe, Bill P, and the team at Excel were and am grateful they helped get our vacation back on track.
Had my work truck serviced at Excel. The service advisor ZOE was outstanding. Got me back on the road and kept me informed of the progress via email often.
My truck was broken down on the road. 27 miles from statesville they have also Excel truck group there . But after searching my choice was on Excel truck group . I spent 300$ just for coolant 14 gallons of coolant in 80 miles. Every 15-20 mile I make stop to add 1.5gallons of coolant. Just to bring my truck at this dealership. Before I come here I read the reviews and off of them it’s true. They fixed my truck in 2 day. I wanna say big thanks for supervising and for all people who work at this dealership. Thank you so much. “ people who respect drivers and not stealing money from customers
This is Richard Jones a service operational manager in SAG Trucking company. I'd like to share some honest experiece i've experienced with them. I came to Dealer with transmission issue and thanks them, they found other issues on the truck that i had no idea about. It will obviosly help my drivers keep rolling without any breakdowns once all addressed. if you want the same high quality service and keep your truck always running, go to this shop and get some quality job at a good price and forget about breakdowns on the road that end up with road services. Special thanks to Mike (service operational manager) for doing me a favor with pricing!
My green truck was with them for two and a half days. They charged $1,500 for the repair while I was under load. I had to stay in a hotel for two and a half days. The issue was never fixed. Shameful service.
I was loaded and had 49 miles left to my delivery. After the repair, I was only able to drive 41 miles before breaking down again. They didn’t fix the problem
My truck is unit number 9. The company is DAS Express — I believe you remember me. I’m stuck at a truck stop with an unresolved issue. I don’t know what to do.(
Highly recommend! Great service experience. Quickly evaluated the issue, professionally repaired and back on the road. Zoe was professional, courteous and kind in all communications. Al timelines were met as promised. We appreciate Shannon's diligent work on the repair.
Zoe & Spence were amazing. They helped us get our RV part ordered and fixed in such a timely manner. They communicated with us the whole time to keep us up to date on when everything would be done. We truly appreciate their attention to detail and understanding of the predicament we were in.
These guys are absolutely top-notch! The service was lightning-fast, and their customer care was just as impressive. I had a bumper painted, and the entire experience exceeded my expectations. A solid 5-star service from start to finish! It’s rare to find businesses that truly know how to take care of their customers—treating them like friends, speaking to them with respect, and delivering outstanding quality all in one. Anyone who’s reading this knows it’s hard to find a company that checks all those boxes these days. These folks treat every truck as if it were their own, which is reassuring when you’re making a major investment. Thank you so much for a job well done!
Travis Frith is one of the Best workers at Excel Truck Group in Roanoke VA I been dealing with excel truck group for 9 years here in Roanoke Va and they never disappoint me at all!! Thank you Travis once again for getting my truck back road ready. New hood and bumper.
I needed a turbocharger for my truck engine, my local dealer did not have it readily available. My local dealer found other dealers who had one, Excel Truck Center Roanoke was the closest to me but still 5 hours away. I called and spoke with Jed on Friday, who went above and beyond to make sure he had the turbocharger as well as gaskets, washers, and nuts to get the job done. When I arrived on Saturday, after traveling 5 hours, Morgan and John were really helpful with getting a few other things that I needed. All three of these guys truly helped me out with all the parts I needed to get this job done and be back in the road Monday. Excel Truck Group I want to thank you for your amazing parts inventory, everything I needed was in stock and correct, and your operating hours on Saturday. Will definitely reach out again, if needed. Real pleasure doing business with these folks.
Truck pulled out in front of me by the weigh station and only had small mud flaps not even covering half the tires. Immediately kicked a rock and chipped my windshield. No response back from company. Woman who took the message was nice at least.
Their roadside service replaced my radiator on the side of the highway and had me going same night. They have a crane on their mobile truck for these things. Couldn’t have stayed on scheduled without them. And less costs than a tow to go get fixed. Saved me two loads worth of money. Andrew was great, and it is a great service.
This is a great place! We stopped in to get an airbag and another part, and they had it all right there. The staff is friendly, helpful, and patient (paid with EFS). We highly recommend this place and we will definitely be back for more parts or maintenance. Once again, thank you all!
I had a busted radiator on my cascadia and I was adding water into the coolant tank every 5 minutes... Dealership assigned the road service mechanic Andrew to fix my truck while I was 52 miles away from the dealership off of i81. He could've came out to me, or I could've gone to the dealership.... I was adding a gallon of water into the radiator tank every 5 minutes but I had water so I decided to drive to the dealership...
Some 3 hours later when I arrived at the dealership, the mechanic Andrew was ready for me, he had all the equipments and supplies out and was waiting for me to pull into the yard. He started to work on my truck at 8:30pm and he didn't stop until he was completely finished with the job he started well into the next day. After he was done installing and testing to confirm the job he did, he didn't stop there... oh no, he went to wash my engine for me so it looked better than before I had busted radiator, my engine looks beautifully clean.
Job well done mechanic Andrew. I appreciate you. The next day, shop gave me a courtesy inspection on my truck and sent me on my way.... The entire ordeal was covered under warranty and I didn't have to pay a penny for the job well done by this Excel Truck Group in Roanoke, VA
I have done business with VA Truck Center / Excel for years. I needed a Nox Sensor replaced under warranty today and Zoe Harsley went above and beyond to help me out, answering any questions I had and getting the truck in and out of he shop fast. Thanks to him I was able to still deliver the load on time.
My old fuel filter was starting to give me trouble on the road, so my company (Cowan) sent me here to get it checked out and replaced. Zoe was out to take my truck right away and I was back on the road in just under an hour. Thanks guys!
It would be impossible to explain how perfect the service was at Excel Truck Group and how helpful Zoe and Ben were!
I was traveling from PA to GA overnight in an RV and noticed a significant loss in power and it kept going into a safety mode. We limped the bus to Roanoke in the middle of the night and hoped someone there could help in the morning since I had an important event in Atlanta.
Zoe and Ben understood the urgency of my situation and immediately sprung into action. Despite no bays being available, Ben began working in the parking lot to diagnose and fix a failed hose. The repair was completed in under 2 hours from arrival and I JUST made it to my event in Atlanta that same day thanks to them!!!!
Incredible care, hospitality, and professionalism!
We would like to send a note of gratitude to Zoe Horsley, Mike Saunders, and David Fairbanks for their time and excellent customer service. We appreciate all their hard work on diagnosing and repairing our RV. We were traveling from Florida and made it a few miles past the Virginia line when the RV gave out. The Excel team on Lee Highway took great care in assisting us, and we have no worries for future travels. Thank you and job well done gentlemen!
Busy busy business. Large diesel truck Freightliner, etc. repair, parts, service. Large parking area accommodating any size rig. Wide variety of business here. Small bridge upon entrance, one vehicle at a time!
This shop found the problem with my 2021 Cascadia Evolution. The physical wiring harness. The Dealership in Missouri did not find the problem. Just plug into diagnostics software and do a few keyboard maneuvers clear codes that tell there is a distinctive problem. A computer junky compared to a critical thinker with a bit of work ethic is a tattle tale; tell it story about work ethic.I had to stay in a hotel 5 days and had the same trouble just 2 days later, when I went to get a truck wash . A truck wash on bare exposed wire. I suggested to the dealership I believe it is a loose wire or wire connection. They ignored the information "virtual or physical" problem? Excel staff and mechanics excelled and are "top gun", and not to be under rated by NO means. A West Viginia legacy kept alive by real people not slated to milk your purse. As you can see.by the pictures these boys are serious in everything not just service but appearance and longevity. Not covid-19 or "version 21" (coming soon) can stop these competitors.
After accident on I-81 I called around shops asking if I can bring my truck for repairs. 2 shops recommended Excel Truck Group. After I dropped off the truck at the shop they quickly started repairs and work with my insurance. Their body shop junior manager Stacy was very courteous during the repairs, informative and polite. Kept me informed about repair status, their shop manager David returned my call and gave me very precise ETA on when the truck would be ready for pick up. When I showed up it was all ready and like new. Already test run. Very satisfied with the repair and service. Good dedicated folks work here.
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