Austin is the best. I use them regularly for our work fleet and personal use. There is no one better. He cares about his customers and puts quality of service above all else. I will refer him to anyone and everyone who asks for the best quality tow service in the area! 10 stars.
Very professional and reasonably priced. They came and towed my daughter’s car in the snow when no other company would. I would definitely use them again.
I highly recommend Express Towing. The customer service is excellent and friendly. I needed a 9 mile tow for my vehicle. My Tow Truck driver, Allan, was fast, courteous and careful. He was very safe and professional. He was detail oriented insuring my driveway and lawn were cared for when dropping off the truck. Dispatch made sure my vehicle was picked up quickly and it was very reasonably priced.
Highly recommend! I called and got my car towed home at an awesome rate the driver who did it was very polite and accommodating. It was done very quickly. Thank you guys keep it up!
Most towing companies get a bad stigma about them, I used express towing for my jeep. Price was very reasonable and the fella that showed was super friendly and came very quickly. If you need your car towed I recommend these guys, no one wants their car to break down but if does and you need a tow give these guys a call
When everyone else wanted to over charge me for a late evening call they came right away at half the price. I can never be more than grateful to them!! Definitely better than the rest!!
Caimen is the best tow truck operator I have ever interacted with! Gave me a ride back to the hotel after taking my car to the shop. Lovely working with Express Towing!
Broke down this past sunday picking up a car to drive back to TN. They came quick and were very friendly. The place we had them take it to didnt have a dropbox, so the guy took the key to the place mon morning. Will definitely use them of im around that way again
The best towing experience I’ve ever had by far. I dreaded calling, because every tow company I’ve ever had to deal with has been dismissive to the point of wondering if they even pick anyone up.
Caimen was incredibly personable. He even took my car key back to their location when he noticed the shop didn’t have a drop box, and his boss took it to the shop the next morning. They made a stressful event way less stressful.
Had a flat tire running on the highway all of a sudden. I have State Farm insurance which contact Express Towing to respond. The gentleman Caimen responded in no time with friendly manner. Honestly this was first time I had flat tire running on the highway, and I was very nervous but he made sure to make me feel covered. Absolutely pleased with the service. Please consider this establishment for you needs in the future. Thank you so much again and I will be able to be on the road again thanks to you great service!
Received a recommendation to call them. Austin walked us through the process. They worked directly with roadside assistance to get paid. Gave a ride to pick up the rental car. Then came back to tow my car to their lot. As the Hartford kept us in the dark. Express towing kept in touch to let us know when Hartford took our car. Wonderful service.
Austin was phenomenal! We were in a complete pickle with a flat tire on the side of the highway in a construction zone and it was already dark. We had less than an hour to make it to the only open place with a replacement tire, and he arrived in less than 25 minutes. He was professional and kind, and we made it with time to spare to get a replacement. Cannot recommend highly enough.
I called three tow companies who all said they could not accommodate my babies car seat and were charging $150 hookup. I finally called Express tow, not only could they accommodate my car seat, but the rate was significantly lower!!! The lady who helped was so kind and concerned. I couldn’t believe the driver (owner , Austin) showed up within 10 minutes! He was so kind, helped me with the car seat and had us on the way in no time. I didn’t know where I should tow my car, he suggested his father’s shop (Austin’s Auto Service in Salem). The great service just kept going , his dad (Keith) had my car repaired within 24 hours, found used parts since I was on a budget, and completed my service for way less than I imagined possible. I highly recommend this team for your tow and service needs. They were compassionate, responsive, and efficient. Thank you both!!
Best towing in Roanoke, Va and one of the best in Virginia they were easy to talk to and easy to get business done quick and affordable towing. I was at work never needed to be in person to be there towed straight to my house.
Without a doubt this company is the most professional towing outfit on the east coast. 10/10 service. Can't thank Austin and Adam enough for taking our call when we needed it most, they are lifesavers. Would recommend for any kind of towing or roadside needs. Thanks guys!!
Called Express Towing for a dead vehicle tow. My vehicle was so dead that it wouldn't even shift into neutral. They answered the phone and dispatched a driver immediately. Once the tow truck arrived, they got my vehicle secured and rolled out of the parking lot in less than 30 minutes. Driver was pleasant and courteous. Price was very reasonable. I absolutely will use Express Towing again if I'm in of need Towing/Roadside services in the future.
Caimen was the driver that arrived at my house to pick up my car. He gave me a courtesy call and showed up at the exact time he gave me. He was professional and careful with my car. He had a great personality. He texted me as soon as he delivered my car to the shop. I will always use Express Towing.
I broke down on 581 called these guys and Austin had his driver there under 30 min. Driver was very professional quick and attentive. Made sure car didn't get damaged with load n unload. Best tow experience I've ever had. Thanks guys
Called 3 places on saturday. Austin was the only one who picked up lmk he had groceries in the car and would drop them off and come to the van. Within a hr, he had it picked up, and i was over 35 minutes from his shop! I was unsure of who I wanted to fix the van, so he kindly took the van to his yard till Monday with no storage fee's. till I could talk to the shops! This company forever has my business with any towing needs! They may not offer the cheapest tow in town, but they have the best customer service, quality care for vehicle, and integrity for themselves and their business! I won't even second guess who to call for a tow!
I help assisted a friend in an accident and the lady said he would come in 10 minutes and came in 3! Super friendly and kind. They did a great job towing!
Austin is a great help, and the only person I would use to tow my vehicle, my wife and I were 2 hours from home when our transmission went out (on a sunday(mothers day to top it off)) and Austin was able to get a tow truck out to us and get us home quicker than a company that was local to where we were would have been able to even get to us, highly recommend for all your towing needs!!
Fast, Friendly, No BS. Super nice guy who's goal is to give you the best service possible. I called on Sunday, and due to my situation, he recommended I call back the next day. Because it would save me $40 since it'd be on a weekday. Will definitely be using Express Towing in the future.
Austin is the friendliest tow driver I’ve ever worked with, I called him when I was bringing a vehicle home to Roanoke from Harrisonburg and didn’t know if I could get it down the road but I let him know about the situation and he stayed on standby for my call just in case I did have a breakdown. I did luckily get home but the fact that he was generous enough to work with me in that situation was truly one of the kindest acts I’ve received from any tow business. Thank you so much for your support and generosity
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