I had a wonderful experience with getting my battery changed. A gentleman named Sal was beyond kind and extremely knowledgeable. He had my battery changed in under five minutes. This man should receive a raise. That type of service and kindness is very rare.
i went to advanced auto today with no clue of what to do. they were extremely helpful. Thomas went above and beyond to make sure i was satisfied with the work done. this advanced auto has great customer service. Thomas deserves a raise!
Very good experience. Jose was so helpful in assessing my current battery health indicating a lower crankage than advertised and being swollen a little on the aide. He changed my battery appropriately with terminal protectors and grease.
I went in there yesterday since i meeded to change my spark plugs and coil pack. Thw two ladies in there were very sweet. I didnt get their names but their customer service was top tier and they went above and beyond to help me in every way they could.
We were in this location Sunday evening and Chuck was who waited on us. He was absolutely wonderful. He took his time to make sure we had everything we needed and he was very thorough with details. We had a very large amount of stuff we needed and he went above and beyond. Chuck is our go to guy next time for sure.
Best experience buying all staff I need for my car. Stephanie was so helpful and nice and we found everything we needed. Additionally, it’s amazing to find people who speaks both languages English and Spanish.
Stephanie and sierra at advance auto parts at Williamson Road location really provided top notch customer service during my recent visit. I highly recommend this location over any other advance in the Roanoke area.
Stephanie and Sierra have been the most helpful associates and kindest most down to earth people. I would recommend this store over any in the Roanoke area!
Stephanie helped me with everything l needed, she was very kind and always very respectful. I really like that advance auto parts have people who speak two languages such as Spanish and
English. She is a very nice employee.
Sal was wonderful! Found exactly what I needed, shared a discount with me, and talked about a membership that helped me save money! Then he installed my wipers quickly with a smile! I will be returning to buy at this location!
You may have a little bit of a wait but the staff is very helpful. Even took the handle off an old core battery to put on the new one I bought since it did not have one. That's great attention to detail.
Service was great. They really care about their customers. Thank you to the sales associate who took time to write out what he was saying and really helped me. Deaf customers like myself are loyal to the places where they know they will be treated respectfully. Thank you Advance Auto.
I had to buy a battery for my vehicle. The battery was leaking, so I went back and they replaced it. Plus, gave me a discount on my next purchase. I got another phone cord and a heavy duty light that I can charge in my vehicle and in the house. They were very helpful and determined to help me with my problem.
I'll be back!!
Friendly staff. Okay selection. Parts prices are comparable to the other parts stores. None vehicle specific items such as car covers, oil, cleaning items, etc are priced fairly higher then places such as Walmart and Target.
I went into Advance Auto for a product to clean my asphalt driveway of oil drips. The guy at the counter knew exactly what I needed. He got the product and told me how to use it. He was so right. It really worked good. Glad to see Advance Auto has knowledgeable staff on board.
Came by today for a diagnostic test when my van's battery light came on. I called when I got there, with kids in the car. Tony was quick to come out when I called, explained what he was doing and the ins and outs of what he was checking for. He was very knowledgeable and I was impressed by how helpful and thorough he was.
Been going here since my first car repair days 20 + yrs. Professional and helpful. Some staff changes but overall same experience here. Some patience required:) as there is a constant stream of customers.
Advance Auto Parts in Roanoke offers the following services: Auto parts store. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Advance Auto Parts are located in Roanoke — the full address is shown above. If business hours are not listed for this location, please call us or use the online quote form on our website to confirm availability and schedule a convenient time; we’ll respond promptly.
Yes, Advance Auto Parts in Roanoke buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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