Jedidiah (Jet) was awesome and friendly. He had no problem maneuvering the tow truck in our court along side a garbage truck. He made sure to place our vehicle where we wanted and worked very quickly. He couldn’t have been at our home for more than 5 minutes. Thank you, Cousins!

Tracy Bee

09/14/2023 13:12:34

Cousin’s Towing was a life and time saver last Sunday. The driver Russell arrived at pickup site ahead of me (surprise) and was ready to maneuver the beast into a tight spot to collect my car. He is very skillful driver and most of all he had a super personality. Even my granddaughter liked him. Russel took great care not to scratch or damage my car, which was not running. I highly recommend these guys for towing of any type of vehicle. Also, yesterday, I used Cousin’s again. Good people. ‘Where they treat you like relatives’! David Taylor

David Taylor

03/12/2024 19:49:49

Leo did a fabulous job towing my car to the dealership for service and repair. He was very kind doing this even in the pouring down rain! He was very courteous and helpful. I highly recommend Leo and Cousins for your service needs.Thank you!

Fanchon Glover

03/04/2024 20:32:24

Our son was in an accident on I64 near Newport News. The State Police contacted Cousins to tow off the interstate. I can't speak highly enough about their service. I went there that Sunday the accident happened and the driver was so helpful and accommodating. Our insurance company totaled the vehicle and I went back today to retrieve the license plates and car contents. Again, all of the staff was super helpful and I even saw the original driver who remembered my name. Top notch service! Thanks

Storke Funeral_DB

02/21/2024 22:54:44

Distributor failed, was on the side of the road for only 15 mins or so before Cousin’s showed up. Got my car up on the tow truck quickly no problem, gave me a ride to the shop. Couldn’t have been smoother, thanks yall

J Fox

06/13/2024 21:57:54

William was the technician who was sent out to house on two separate occasions (on a military base) and he was professional, courteous, and quick. I’ve saved their number and they will be the towing company I use and recommend.

Katie Begley

03/21/2024 19:43:02

I cannot say enough positive things about Cousins Towing. Our alternator went out while we were heading home from vacation and we were stuck on the side of the road with mechanics in the area quickly closing for the weekend (it was a Saturday afternoon). Every other place we called was hours out on pickups or not answering their phone. Cousins understood our predicament and made it a point to not only get to us quickly, but send a truck big enough to transport our family to the mechanic’s, too. Our driver (Jake, I think it was) had our vehicle up on the bed in minutes and was incredibly helpful. Thanks again, Cousins Towing! You guys are awesome!

Kasey DeLucenay

06/30/2021 23:13:24

They were so nice! Quick, professional, and very reasonable :)

Kristine James

07/22/2024 17:49:57

William came and towed my car last night from Williamsburg to my home in Newport News. He was very nice, professional and had a great sense of humor to help ease my anxiety that I was trying so hard to hold in. I always trust cousins to fulfill my towing needs. Thank you, Cousins and William.

Cat Reid

03/06/2024 17:06:12

Was very pleased with my experence with Cousins car was picked up at my home and was taken to my dealer. I rode with the driver William and he was terrific. Jacqueline Allen

Odis Allen

03/10/2024 12:56:54

Great company, I called for a tow on the Ft Eustis Army Base, they came in 20mins, got a vistors pass, and rescued me. The driver knew exactly where to go, as they frequent the installation often! I recommend

Rose Popovich

07/13/2023 13:30:43

A little pricey. A little slow to show up. But, they do get the job done so there's that. And hey I get it. Insurance costs and wreck recovery pays more.

Silver Surfer

05/10/2024 12:44:07

Leo was awesome and took great care with my antique vehicle. Great and friendly service. If I ever need a tow again, they’ll be my first call.

Shannon G

03/08/2024 02:14:36

Needed my car jumped and Lorraine Woods (that’s what the called id said when he called)was very nice and cordial. He drove up on the curb to be able to reach my car with his cables and gave me advice about battery and alternator. Came out late even though he’d been off work for a few hours already. Appreciate his service very much!

M S

12/02/2023 05:41:47

Towed my trailer , won't give it back cause they can't find a Vin number charging me everyday until they find a Vin number , there's deffinitly one there it's jus a very old trailer and probably not so visible, so I'm paying storage everyday till tjere capable to find or know where the Vin would be, I feel like they will not look so hard for the Vin cause they'd rather jus keep the trailer , The owner was very disrespectful I would never ever use this buisness absolutely not Contact abbot towing they are way above this ran down buisness they call cousins towning Cousins towing is a scam the employees all look like drug addicts I've had nothing but good experiences with abbot towing

Jason courtney

01/19/2024 22:00:39

I wouldn’t trust them to transport any vehicle of mine! They are an accident waiting to happen and that’s a total pun in itself! You would think the amount of accidents they’ve probably picked up vehicles from, they’d drive a little better! They damn near took me out Friday 6/17 on 664 before the Monitor Merrimac Tunnel headed North around 11:30am. They were driving erratically, not even looking when changing lanes, just shifting over, came over right into my lane at the front of my vehicle (driver door forward, not just the front bumper), if I had not swerved out to the right I would’ve been taken out. No turn signal, just a very quick (erratic) shift of the wheel over into the lane. This occurred to multiple vehicles in the vicinity while they were swerving in and out of traffic. They were transporting a very nice Alfa Romeo with Checkered Flag (dealer) stickers. Driver was a male wearing an orange shirt. Sad part, this isn’t the first review witnessing them driving this way so clearly they have not been reprimanded, they’ll be happy when they wreck somebody that results in injury.

K Q

06/18/2022 15:14:38

Never again. Gave them my eclipse and they had my car for months with no update, paid $1k and was told my problem was fixed and “all I needed was an alignment” come to find out they barely even did any work and the vehicle actually had frame damage. Asked for an invoice or some type of paperwork to get some insight, and was told “our systems are down” or “we don’t have the staff right now” I have since sold the car but would’ve saved a lot more time and money had this company just been upfront and transparent with their customers and not prioritize profit over integrity .

Tyris TV

10/07/2023 06:34:15

I had the pleasure of interacting with Russel from cousins towing and recovery. He was very courtesy, professional and personable and I would like to commend him for his work ethic! We had some great conversation while In route to Casey BMW and I had a pleasant experience from start to finish!

Maine Cooke

11/02/2023 20:38:20

Best service I ever had. From the nice guy on the phone to the professional driver who took good care of my vehicle.

Instagram Famous

01/15/2024 01:11:50

I have used this service thru out 20 years for myself and other family members Great service and quick response.

Don Moore

02/16/2024 06:14:11

I've been using Cousins towing for years and won't go any where else. Their customer service is wonderful and they are very thorough.

Crystal Beauvais

02/22/2024 14:21:25

Took about an hour to get a truck to my location, I'm not sure if that's a reasonable response time - I don't know what else they were doing when I called them, and beggars can't be choosers, I guess. The driver was a pleasant fellow and knew what he was doing. The cost was $95.

nukebuilder

09/10/2023 12:59:44

Nothing but great things to say about this place. I went yesterday and had great customer service. They also fixed my car quickly. This is actually my 2nd time using them and they were awesome both times. I will continue to give them my business!

Javonne “Sunshine” Reid

08/01/2023 20:12:13

Christian was the absolute best! Unfortunately had my trans go out on my pride and joy. Prices around but even tho cousins was 10 higher than their competitors the customer service on the phone gave me a good feeling about them. Christian took great care of my car. He was so nice to talk to. I am so glad I paid the extra $10 for cousins towing I honestly would have paid an extra $30 I will choose cousins every time!

Abxsed

10/26/2022 18:53:50

On Sunday 4/16/28 my insurance sent a car lockout claim to Cousins Roadside LLC at 8:00pm. I locked my purse, keys and cell phone in my car. (thank goodness for helpful neighbors who let you use their cell phone for 5+ hours) Cousins Roadside LLC needed to come to Washington DC and the estimated wait time was 60-90 minutes. By 11:30pm the driver was still not at my location. The Cousins Roadside LLC dispatcher told me 4 different times that the driver was "stuck in traffic" (on a Sunday Night!?) they had a high-call volume and that the driver would arrive in "27 minutes." On my 1st call to them the dispatcher said the driver would arrive in 12 minutes but if they didn't arrive within 30-35 minutes to call them back. I waited until 11:45pm and NO ONE FROM THIS COMPANY ARRIVED. On my 5th call (at 11:45pm) the dispatcher finally told me the truth and said that the driver was stuck on a job in Alexandria VA changing tire. Now, my biggest issue with this was how they lied about timing and kept stringing me along AND the fact that I could see the driver was originally in Marlboro, MD when they were supposedly driving to me in Washington DC. Instead what the State Farm Locator showed me was the driver went to Springfield, VA then to Alexandria,VA when they were supposed to come to DC. I learned that this company had ONE driver who went to TWO OTHER JOBS when they were supposedly coming to Washington DC, they never showed up here. I had to cancel my claim by 11:45pm and a new servicer came to my car by 12:30am on 4/17/23. I got a text from the dispatcher asking if I still needed help, because when I called them the final time I said i was calling my insurance company, they said they could come out at 7AM ON MONDAY. Their service is horrendous, I would NOT recommend using them EVER.

Angelica Norman-Beltran

04/17/2023 15:43:44

They wouldn't even look at my husband's truck until he gave them $500. Then it took them about another week to get the parts. It was ready on Friday the 1st, but because they told us too late in the day to get a ride, and because they don't do weekends, we have to wait until Tuesday (July 4th weekend, of course) to pay another $480 and retrieve our vehicle. I don't call this anywhere near excellent customer service. In fact, to keep a customer without transportation for 2 solid weeks is not only poor customer service, it is utterly ridiculous!!!!! So actually, I gave them a 1 because I couldn't go any lower. In the spirit of the holiday I rate them -1776.

Pamela Hartless

07/03/2022 20:00:28

I was locked out of my vehicle near Monroe Park. The serviceman arrived within 15 minutes of request, quicker than their estimated arrival (which I appreciate). He was able to unlock the vehicle in less than a minute and following some minor tasks he needed to do on a tablet was done within 3-5 minutes. I am extremely pleased with the overall experience I had using Cousins Roadside and highly recommend their services, particularly for lockouts.

osman zafar

12/01/2021 19:05:40

Got my car towed today . They provide great costumer service ! I have no complaints. It literally took around 25 minutes for my vehicle to be tied up and taken to my specific location. They work really quick. And prices are at a reasonable price. I am completely satisfied from my experience at cousins towing.

Jissel Utria

08/07/2020 01:50:08

One of Their drivers damaged my back bumper refused to show me pictures to prove other wise ( stated my pictures didn’t upload suspicious right!) and the company I towed it too stated Cousins Towing employee Jet slammed my car down from the lift. SMH owner rude and wouldn’t even listen to me, I believe it’s because I’m a black woman

Damicka Harvey

08/29/2023 19:58:40

I needed a tow tonight from Hampton to Chesapeake, from the phone being answered to signing my name for the transaction to be completed was the best service that I believe I could have gotten. Jay was very helpful and kept my experience positive. I will recommend this company to any and everyone and will continue to use them in any future needs that I might personally have.

Christal Shore

04/28/2021 02:21:56

Address:	351 Beechmont Dr, Newport News, VA, United States
Phone:	+1 757-874-1230
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 180 Reviews
ZIP Code:	23608
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Cousins Towing & Recovery JunkYard in Newport News (VA)

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