8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
Closed
Closed
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Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Bay Custom Auto has been a trusted collision repair shop in Newport News since 1981. Built on integrity and quality, we specialize in expert auto body repairs, damage-free towing, and detailing. Our advanced equipment, including electronic frame measuring and downdraft heated paint booths, ensures precise results. With strong ties to local dealerships and insurance providers, we make the claims process seamless. Our goal is to restore your vehicle to pre-accident condition with expert craftsmanship and outstanding customer service. Choose Bay Custom Auto for quality you can trust.
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
What clients say about Bay Custom Auto in Newport News (VA)
The quote from Bay was reasonable, and the work couldn't have been better. I'm impressed by the attention to detail, even to the pinstriping, which I would never have noticed. The staff were all attentive, courteous, and professional. I was kept informed at every stage of the process. Shout out to Amanda and Erica in particular for putting me at ease.
What an amazing job! They took care of the roof where acid rain had taken a toll. I was a little worried about color matching since fact my 4Runner was a 2012. But it was perfect. The quote was exactly right as was the estimated time. I would highly recommend them!
Amazing service from start to finish!
I recently brought my Ford Fiesta in for collision repair (deer impact) and I couldn't be more impressed with the results. Not only did the team restore the exterior to pristine condition, but they went above and beyond by detailing the interior as well—my car looked, smelled and felt brand new when I picked it up.
A special shout-out to Taylor, the repair estimator, who was an absolute rockstar throughout the entire process. From the initial walk-through to the final handoff, Taylor kept me informed every step of the way. Her and her team's professionalism, transparency, and genuine care made a dicey situation feel completely manageable considering I didn't go through insurance. I always knew what was happening, what to expect, and when my car would be ready.
It's rare to find a business that combines technical excellence with top-tier customer service, but this shop nailed it. If you're looking for quality repairs and a team that treats you like more than just a ticket number, this is the place to go. Highly recommended!
Bay Custom Auto protected me when I needed assistance with my car after an accident. Bay Custom Auto was very honest when assessing my vehicle while working with my insurance company. If I ever need any type of work done to my vehicle and Bay Custom Auto can do the work....my vehicle will definitely be repaired by Bay Custom Auto
Excellent service, great body work and detailing of my vehicle that I did not expect! They were prompt with the job as well. I recommend this Body shop.
First day I walked in. The young lady at the desk was a big help. Me being stressed out. She was very patient and helpful. They keep me informed better then my insurance. It was totaled and went there and same lady helped me again to get my stuff out of the car. I will definitely use Bay Custom Auto if I ever need work done to my car.
Bay Custom did a super job on repairing my 2023 Frontier. They replaced my drivers side door and it looks like it came from the factory. They have great customer service, all employees I interacted with was very friendly and helpful. I highly recommend them for any body work.
Custom Bay Auto did a wonderful job with my car. In addition to the service, they detailed my car inside and out which I was not expecting. They had my car looking brand new
Bay Custom Auto did a marvelous job and the car looks like it is brand new!!
Several dents were removed and the paint job was very professional.
I highly recommend Bay Custom Auto for any dent or collision restoration which is needed for your car.
I appreciate the technicians and Ms.Amanda so much. They had my car for a little over 2 months and gave it back to me looking brand new. They communicated through the whole process and I will recommend them to anyone.
Pleasant and professional. Repaired my bumper and left my car spotless. I was referred by another person and they more than lived up to their recommendation.
Bay custom Auto did an awesome job on my 2019 Toyota Tacoma, body work and bumper, looks like a brand new vehicle now. Thank you Bay Custom, you definitely will be recommended
From the moment my damaged car was in their possession until the moment it was fixed they communicated with me often! The customer service is wonderful and the whole team did a fantastic job! I would highly recommend their services!!
I had a great experience from the moment I walked in the door of the shop. My car was repaired in a timely manner and looks great! The administrative team provided excellent customer service.
Bay custom repaired my wife’s Jaguar F-Pace that had been destroyed on the passenger rear side. They replaced the door and fender and matched the paint to a level so perfect that we couldn’t tell anything ever happened. They were fast, thorough, and transparent with communication. I will be using them with any future body work that I need and I recommend anybody in the 757 do the same.
I brought my car in on a Monday and the repairs were completed on Thursday. I had rock damage to the hood of my car and damage to the rear bumber from someone who ran into it while it was parked. The staff, Amanda, Jenn and Erica were so helpful in starting the repair process. My car looks brand new. The workmanship is outstanding. What I thought would be a simple buff and paint was much more. They took their time in repairing and painting the hood and bumper and explained the full process to me. Thank you for a wonderful job. I would recommend Bay Custom Auto to anyone. Wonderful customer service. Thank you again.H. Pencola, Williamsburg, VA
I was having problems finding someone that would repair the clearcoat on my M6 carbon fiber roof. Bay Auto took on the job and did a good job bringing it back. The communication was great and they cleaned it up before I picked it up. I'll definitely come back for future repairs.
They did a wonderful job. It looks like nothing never happened to my car. Which it was only a minor damage. I give an A+ to Bay Customs Body Shop. Thank you for the awesome job
What an experience! Taylor is the go-to person for all of your vehicle body work inquiries. Her patience, knowledge and professionalism will leave you reassured that you're receiving the best service possible. The team at Bay Custom Auto put a heavy emphasis on taking care of their customers and take the time to listen to them as well, as it pertains to individual needs. The front office was also a vital part of my experience. My rental was organized by my insurance, but the front office insisted they call to coordinate my pickup from the shop with my confirmation number in hand, again amazing customer service! They didn't have to, but they DID! The repairs made to my vehicle were done correctly the first time and came with future service guarantees. Don't think twice, there's a reason why this place has 5 stars here on Google.
My fairly new Lexus was involved in a recent fender bender. When I contacted the dealership for bodywork and repair, they recommended Bay Custom Auto first. The staff was friendly, knowledgeable, and thorough. I liked the app that helps track the repair's progress and communication with the insurance company. I got my car back and she looks good as new! Hopefully I won't have any other accidents, but if for some reason I do, I know exactly where to go for quality service.
had an absolutely great experience with Bay Custom after bringing in my Tahoe. The team was incredibly professional from start to finish — clear communication, fair pricing, and most importantly, the work was top-notch. They not only did a fantastic job, but they also finished ahead of schedule, which was a huge bonus. My Tahoe looks brand new again! Highly recommend them to anyone looking for quality work and great service.
I am so grateful for the positive experience I had with Bay Customer Auto. Taylor did an excellent job keeping me informed and the Bay body repair team did an excellent job on the repairs for my 2024 Lexus NX 350. My car looks new again! Thank you to all who helped make this such a wonderful experience. I highly recommend Bay Custom Auto. You won’t be disappointed.
This is my second time bringing my vehicle to Bay Custom Auto because they did such a flawless job the first time. I picked up my car today and again their workmanship is beautiful. If ever I have a need for auto body repair, I will give them a call. The staff at Bay Custom Auto is professional and have the goal of satisfying the customer with excellent work.
Honestly one of the best shops you can take your car to get fixed. I got hit head on by a drunk driver and had taken it to a shop prior to this one and they had honestly returned the vehicle to me in worse condition they i dropped it off. but bay customs did an amazing job. They keep in contact with you every stop of the way. I didn’t have to reach out or anything they kept me very updated and I couldn’t be happier with the work they did. And Taylor in specific was very pleasant to work with.
Absolutely amazing work. Estimate came out to be higher than I had expected, but in the end it was worth every penny. I didn't know a car could look... happy.
I dropped my car off for some paint work done on the hood. It had been pealing for a couple years and had really gotten out of hand. Here it is, only a couple days later and not only do I have my car back, but it looks almost like it did the day I bought it 6 years ago.
As a plus, they send you regular texts to keep you informed on the progress.
Cannot reccomend Bay Cutom Auto with enough enthusiasm to capture how I feel. They did an absolutely amazing job.
I have had to use Bay Customs three times, unfortunately do to being hit by other drivers. Each time, Bay was not only considerate and professional but treated me (and all my questions) with empathy and respect. I won't take my vehicles anywhere else. I trust Bay and the work they do is phenomenal. Thanks Bay!
I had been a bit dumb while driving, slapped a light pole, and did some damage to the hood and bumper of my vehicle.
From the moment I walked in, I was treated with respect.
The representative that assisted me, Taylor, was attentive, responsive, and really cared about my situation. They were even kind enough to help with an insurance flub, on my end. They had arranged for a rental car for me from Enterprise without me having to pay anything extra. Can you believe that??!
They scheduled me for Monday, May 20th.
They gave me an ETA on the repair of the vehicle, would keep me informed on progress via text, and assuming there was no additional damages, they'd have my car ready by Thursday.
Well, they found a bit more damage under the bumper, sadly, so it was gonna be an extra day wait. Which was fine because I didn't have to work til early evening, the following day.
Anyway, long story short, they had my vehicle ready by early Friday afternoon.
I came into work that evening and the individual that witnessed my goof, said "Looks like it never happened."
Truly the best compliment I could ever think to give to a company. You can't go wrong with Bay Auto in Newport News.
They really know their stuff.
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