8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
Closed
8:00 AM - 5:00 PM
Closed
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
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Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Bay Custom Auto has been a trusted collision repair shop in Newport News since 1981. Built on integrity and quality, we specialize in expert auto body repairs, damage-free towing, and detailing. Our advanced equipment, including electronic frame measuring and downdraft heated paint booths, ensures precise results. With strong ties to local dealerships and insurance providers, we make the claims process seamless. Our goal is to restore your vehicle to pre-accident condition with expert craftsmanship and outstanding customer service. Choose Bay Custom Auto for quality you can trust.
Friday
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Sunday
Closed
Tuesday
8:00 AM - 5:00 PM
Saturday
Closed
Thursday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
What clients say about Bay Custom Auto in Newport News (VA)
The quote from Bay was reasonable, and the work couldn't have been better. I'm impressed by the attention to detail, even to the pinstriping, which I would never have noticed. The staff were all attentive, courteous, and professional. I was kept informed at every stage of the process. Shout out to Amanda and Erica in particular for putting me at ease.
What an amazing job! They took care of the roof where acid rain had taken a toll. I was a little worried about color matching since fact my 4Runner was a 2012. But it was perfect. The quote was exactly right as was the estimated time. I would highly recommend them!
Bay Custom Auto protected me when I needed assistance with my car after an accident. Bay Custom Auto was very honest when assessing my vehicle while working with my insurance company. If I ever need any type of work done to my vehicle and Bay Custom Auto can do the work....my vehicle will definitely be repaired by Bay Custom Auto
Excellent service, great body work and detailing of my vehicle that I did not expect! They were prompt with the job as well. I recommend this Body shop.
First day I walked in. The young lady at the desk was a big help. Me being stressed out. She was very patient and helpful. They keep me informed better then my insurance. It was totaled and went there and same lady helped me again to get my stuff out of the car. I will definitely use Bay Custom Auto if I ever need work done to my car.
Bay Custom did a super job on repairing my 2023 Frontier. They replaced my drivers side door and it looks like it came from the factory. They have great customer service, all employees I interacted with was very friendly and helpful. I highly recommend them for any body work.
Custom Bay Auto did a wonderful job with my car. In addition to the service, they detailed my car inside and out which I was not expecting. They had my car looking brand new
Bay Custom Auto did a marvelous job and the car looks like it is brand new!!
Several dents were removed and the paint job was very professional.
I highly recommend Bay Custom Auto for any dent or collision restoration which is needed for your car.
I appreciate the technicians and Ms.Amanda so much. They had my car for a little over 2 months and gave it back to me looking brand new. They communicated through the whole process and I will recommend them to anyone.
Pleasant and professional. Repaired my bumper and left my car spotless. I was referred by another person and they more than lived up to their recommendation.
Bay custom Auto did an awesome job on my 2019 Toyota Tacoma, body work and bumper, looks like a brand new vehicle now. Thank you Bay Custom, you definitely will be recommended
From the moment my damaged car was in their possession until the moment it was fixed they communicated with me often! The customer service is wonderful and the whole team did a fantastic job! I would highly recommend their services!!
I had a great experience from the moment I walked in the door of the shop. My car was repaired in a timely manner and looks great! The administrative team provided excellent customer service.
Bay custom repaired my wife’s Jaguar F-Pace that had been destroyed on the passenger rear side. They replaced the door and fender and matched the paint to a level so perfect that we couldn’t tell anything ever happened. They were fast, thorough, and transparent with communication. I will be using them with any future body work that I need and I recommend anybody in the 757 do the same.
I was having problems finding someone that would repair the clearcoat on my M6 carbon fiber roof. Bay Auto took on the job and did a good job bringing it back. The communication was great and they cleaned it up before I picked it up. I'll definitely come back for future repairs.
They did a wonderful job. It looks like nothing never happened to my car. Which it was only a minor damage. I give an A+ to Bay Customs Body Shop. Thank you for the awesome job
I am so grateful for the positive experience I had with Bay Customer Auto. Taylor did an excellent job keeping me informed and the Bay body repair team did an excellent job on the repairs for my 2024 Lexus NX 350. My car looks new again! Thank you to all who helped make this such a wonderful experience. I highly recommend Bay Custom Auto. You won’t be disappointed.
This is my second time bringing my vehicle to Bay Custom Auto because they did such a flawless job the first time. I picked up my car today and again their workmanship is beautiful. If ever I have a need for auto body repair, I will give them a call. The staff at Bay Custom Auto is professional and have the goal of satisfying the customer with excellent work.
I have had to use Bay Customs three times, unfortunately do to being hit by other drivers. Each time, Bay was not only considerate and professional but treated me (and all my questions) with empathy and respect. I won't take my vehicles anywhere else. I trust Bay and the work they do is phenomenal. Thanks Bay!
Bay Custom Auto in Newport News offers the following services: Auto body shop. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Bay Custom Auto are located in Newport News, and the exact address is listed above on this page. Our regular business hours are 8:00 AM - 5:00 PM, but we can arrange appointments outside normal hours upon request. For your convenience, you can also use the Get Directions feature or request on-site service.
Yes, Bay Custom Auto in Newport News buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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