B. Jones responded to our call for help, a dead battery. He was there within 10 minutes and after checking out our car’s battery, replaced it with a new one and within 40 minutes, we were on our way home. Mr Jones was friendly, knowledgeable and experienced. Thanks so much!
Jevon was A+. Called AAA because I locked myself out of my car and Jevon with freedom towing showed up very fast, was super efficient and had exceptional customer service.
AAA assigned Freedom Towing & Recovery to tow my vehicle. Was quite pleased with the service, Alvin provided exceptional customer service. Thank you FTR
Needed tire service today in the middle of pouring rain. The driver was there when he said he would be and was able to get me back on the road in no time! Appreciate the kind and attentive service!
I just got my truck towed and John was fantastic. The service took a little while but you never know how many calls they have so that's understandable. He was very friendly and made the experience a lot less stressful.
Our Jeeps battery was dead.( towing behind motorhome)
Called AAA and they sent Freedom Towing out. The office called to let me know they received the call from AAA and a driver would be there in about 45 mins. As luck would have it he was not far away on another call. It was about 20 mins. Very nice young man and professional.
I was having a very bad day until I called freedom towing. Thank you Azad for making sure this was a smooth process. They even recommended which shop would be the quickest and cheapest to repair my vehicle.
Called AAA for towing and RONALD from Freedom Towing and Recovery, Newport News, VA arrived at the time promised by AAA. It was a great pleasure to have Ronald assist me with my car. He was so kind, and he has good vibes; nice smile, very polite, and very pleasant looking. I hope I get to see him again the next time I a tow! Thank you , Ronald.
I am not sure of the gentleman’s name that help me today with my tire. But he was nice kind and funny. He made a stressful situation relaxing a replaced my tire with a spare in less than 15minutes.
Would Recommend
Solomon Picked up my car without issue and it went quicker than expected. Great Service!
Keep up the great work Solomon I hope the tow you did after me went well. Stay safe brother.
Thomas will keep you in the loop on when the driver will arrive and if there are any delays. Great Service!
Both are hard working employees.
DeShawn was my tow truck driver and he was amazing patient kind and communicative. I used freedom towing before, and I would recommend them to anybody!! They’re super fast and all of the technicians and drivers I have dealt with have been professional kind patient people.
I'm really pleased with the service we received from Alex, seriously above and beyond and very friendly. Thank you so much, I would recommend Freedom for all your towing and recovery needs =]
They've always been very quick and very polite when I've used their services through my AAA roadside assistance. Very responsive with their arrival time so you're not left wondering if assistance is actually on its way. Would highly recommend!
My van broke down in front of my house (Thank God!). Called AAA & they called Freedom to pick up the van and deliver it to the dealership. Lamar showed up "on time" (he had called me beforehand with a time), did a quick survey of the van and found that the shifter cable had broken off of the transmission. He was polite, professional & VERY helpful. Excellent Service!!!
I called at 8:30am the lady that answered was very nice got me a quote right away and said that I would have a tow driver 30-45mins. The gentleman that came was very professional and showed up about 45 mins after my initial call. All in all cost me $97 very fast and fair. I would definitely recommend others to use them.
I’m a AAA member, they sent out tech Ben to assist with a battery issue. Wanted to leave a comment: Ben was so kind and helpful to my son. Tested his battery. Provided info on replacement type, how to replace & store options. Would def reach out again!! Thank you, Ben!!!
Shawn, the tow truck operator, reached out every step.of the way and even took photos of the vehicle upon delivery. He was so helpful, reassuring and responsive. Justice with the company also did an excellent job in communicating and quickly getting the service call taken care of! Will definitely use them again if needed. Thank you!
We were helped by a technician, Charles, yesterday from Freedom Towing and Recovery. We locked our car key in the car at Sandy Bottom Nature Park. Charles was professional, competent, careful, and courteous. He got the car opened promptly and without any problems. We are very grateful for Charles’ help. Thank you.
Lorenzo was AWESOME ! Helpful, friendly and completely professional. I hope if I ever have another flat tire (or a breakdown) that it is near Williamsburg so I can call him again ! Thank you - you really saved my day !
Henry came out to help me when I called AAA for a dead battery. He was quick, knowledgeable, friendly and kind. I felt that he was shooting straight with me the whole time, and I appreciated how quickly he did the work. Also, whoever borrowed his wire brush ought to give it back! Thanks, Henry!
Freedom Towing and Recovery in Newport News offers the following services: Towing service. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Freedom Towing and Recovery are located in Newport News, and the exact address is listed above on this page. Our regular business hours are Open 24 hours, but we can arrange appointments outside normal hours upon request. For your convenience, you can also use the Get Directions feature or request on-site service.
Yes, Freedom Towing and Recovery in Newport News buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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