What clients say about Ezell Automotive in South Hill (VA)
This is a very nice family owned business. Every member of the staff that I interacted with was very pleasant. I went in for a state inspection and was greeted promptly. The gentleman who performed my state inspection was efficient and courteous. I highly recommend this Automotive shop.
The owner Tina definitely has a nasty attitude and smart mouth. Got a state inspection done. It was my first and last time going in there. She needs to be on lithium.
My car broke down near Springhill, Virginia, and I had it towed to Ezell. From start to finish, they were incredible! Even though it was the weekend, they worked us in on short notice and made sure we could get back on the road and home safely. The pricing was fair, the communication was great, and the service was fast and professional. I’m so grateful for their help and highly recommend Ezell to anyone in the area!
Very friendly atmosphere. The owner/manager is very knowledgeable, as is her staff. The business is family owned, been around for years, and is very reputable. Unlike most of the other conglomerate mechanics, this place is like taking your vehicle to a friend! Go once, and you'll never take your vehicle to another shop...I know I won't!
Whoever miss Tina is that said she owns Ezell Auto shop in south hill was VERY rude today 😕 I called & spoke w her on the phone Friday about getting an inspection to which she told me they start inspections at 1:00 PM , I came at 3:00 PM and a male worker there told me that they had stopped inspections for the day , but to come back Monday. I came today at 12:45 , I called 3 times and nobody answered , at exactly 1:00 she opened the garage door. I got out to go ask her about inspections & and she stated very rudely “I’m not doing inspections today” to which I responded & informed her that I was told to come back today , she then proceeds to say “WHEN ?!” and I explained that Friday after speaking w her a male informed me to come back today bc they had reach their inspection limit Friday. Tina then says “Well I’M the owner & I’M the one who does inspections and I’M not doing them until tomorrow bc my rotator in my arm is messed up!” Idk what her problem was today , but yall need to know how to speak w your customers.
Car sat for an entire week without even being touched. Called several times every day and got no answer every time. Id rather walk then take my car to this shop again.
Stopped by for an inspection expecting to make an appointment but they were able to get me in and out back on the road. Nice, friendly people. Definitely will be my go to place for any automotive work
Ezell Automotive is TOP NOTCH!! I was traveling to North Carolina with my daughters Thanksgiving Eve & began to experience some car issues & wasn't quite sure what the problem was. I had stopped at one shop in South Hill & the gentleman flat out said he couldn't do anything for me because he was tied up & referred me to Ezelll Automotive.
I pulled up to Ezell, walked in & was pleasantly greeted by Hailey (front desk) & Tina (owner). They informed me that they had some vehicles that were already there for repair but would fit me in.
Charlie & Embery (mechanics) had my car pulled in within 15 minutes & the issue was discovered within 30 minutes. My car was fixed within an hr of walking into the business. Mind you, they really didn't have the time to look at my car but they were nice enough to fit me in. The price was more than fair as well.
My daughters & I experienced friendliness, professionalism & service at the highest level. They were sympathetic to my situation & made what appeared to be a bad situation one of the highlights of my day. If you are in South Hill, VA or the surrounding areas, I highly recommend you visit Ezell Automotive. I know I will if I ever am back in South Hill & need service.
They are the BEST!!
South hill as a whole fix cars like a 4th grader ..matter afact they dont fix anything right in south hill ..then they got the nerve to over charge..do yourself a favor and dont go to no place in southhill ...they the worst
I had to get a state inspection here for my car last month and I'm seeing some reviews about a woman who works here being condescending to them. I'm positive this is the same woman that did my inspection because she talked to me like she hated me and I had never met her before in my life. It was also 8 in the morning so I'm not sure how she was already so angry that early in the morning.
Tried to have my car inspected the other day and the lady (I believe she is the "new" owner) was so rude and condescending. I don't know why people think they can treat others poorly and keep them as customers. I will NEVER go back and will spread the word to go elsewhere.
I stop by to try and get my personal vehicle inspected it was my first time ever going here to this place of business so I wasn't sure where the office was to speak to someone in charge I went through a side door that was open like I said because I was not sure I finally see someone sitting at a desk so before I can say anything she went in on me with a real bad attitude she ask me how did I come in I said through that side door that was open because I told her I wasn't sure how to get in because this was my first time coming to them to get something done all I was trying to do is get my vehicle inspected she said can't do it now come back around 1pm so I ask her who else she knew that does it she told me so I left and went down the road to that company she told me about he couldn't do it either because he was booked I told him what happened he said that is no way to treat a customer and told what days he could do it a really nice guy another guy in the lobby over heard are conversation a said he went there to and that same woman gave him the same kind of attitude so I will not be going to them for anything I need done I'll carry my business else where just a heads up on this business
My retired ambulance broke down on a Sunday evening while I was traveling out of town. As nothing was open, I left it at the local Ford dealership and called on Monday morning. The Ford dealership told me they would be unable to work on it for two months. I called Ezell and was told they could work on it and would pick it up from the nearby Ford dealer. Weeks passed. I called repeatedly and was always told "next week." Each time I was strung along by the office manager with the hope that my vehicle would be repaired without a hefty towing bill. After more than two months of waiting, Ezell finally admitted that they simply would not have time to look at it. I understand that most auto repair shops are busy. That's great, I'm glad they have plenty of work. Had I been told that Ezell didn't have the time, I would have had the vehicle towed two months earlier. Ezell repeatedly misled me into thinking my vehicle would be repaired in a timely fashion and, as a result, my vehicle sat unusable for an additional two months. All I expected was honest communication and Ezell failed at this most basic task.
Awesome place with great people! I have had my car for 6 years and they are the only ones who have ever worked on it. Great service! Good prices. They're the BEST!! Period!!
Absolutely the best! My son has cancer and needs a transplant. We were on our way to the Richmond VA. I had engine trouble. They found the problem and fixed it very fast. We were back on the road in no time!
I run a Hotshot trucking company. One of my trucks, a Ram 2500 cummins started to lose power.
We are based out of Texas, my driver was making a delivery in Boydton, VA after many call trying to find a shop that could work on a diesel truck (other than the dealership) we landed in this shop ran by angels, every single person who works in this place was sent from heaven, they treated my driver as family, they explained everything to him, i was able to make the payment over the phone all the way from Texas. I am happy we found this place because we do a lot of our business in that area and now i know of a place i can get if i ever have any issues with my trucks again.
I was in South Hill and had an emergency because I was transporting cancer patients to the local facility. I had a piece of the undercarriage of my car that was hanging down in the front. Tina came right out and fixed my problem immediately. She could have gotten one of the technicians to fix the problem, but she took care of it for me. She went above and beyond good service. Whenever I am in South Hill, and I need car service, I will definitely go back. THANK YOU TINA!
Everyone recommend this place to me for my super duty repairs.
As soon as I get money I'm going here for service.
Keep up the great work Ezell, our community loves you 👊
Broke down on the boat ramp practicing for a fishing tournament had to be towed to the shop,. Ezell s moved me to the front of the pack and started on it right away ,. Told me that I could use a truck he had to make the tournament ,,,, could not get it repaired in time for the weekend ,,,,his brother gave me a ride 2 1/2 hours away from the shop to get a backup truck was able to 🐟 fish the weekend thanks again for your support , would recommend Ezell to anyone who fish ,,. They understand how important it is to get you going I you're time of need Justin 😅
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