If you want your boat ruined take it there. Worst service I've ever dealt with. I will post full story with pics soon. First of all I had to make an appointment. I brought my there on July 25th. I made several phones call for stafus.. my boat has always been garage kept.. finally I decided to go pick it up. The cover had been off for at least months. Water filled bilage. Ruined my gel coat. Main power switch wiring damaged. On board charger damaged. Inline fuses corroded.. cover had been laying on the ground . All kind of leaves and trash in boat.. Never once a call. I did ha e to replace several things due to water damage
I took my boat to Brandon to see what was wrong with it. Within a couple days he called and let me know. I got him to fix it and it took care of the problem! I highly recommend him for any boat repair you may need!! If you call and don't get a answer right away leave a message he will call you back that day! He is very busy!!
Well for starters you can’t get any answers out his office, every time you call up there to check on the status of “ your” property all they say is we don’t know and Brandon is not around. I also asked that my boat be stored under dry roof and that also didn’t happen. Let my boat sit through countless rain storms and even a tropical storm with 10000 worth of electronics on it. The big kicker…. Was told that I had a throttle linkage problem for right around 3 weeks well lo and behold it was no where near a throttle linkage problem. The motor had 130 130 120 95 compression with a 50 percent blow by on the low cylinder and that my friend was the problem. I don’t recommend this guy to anyone. He may be good on trolling motors but that’s just about it. And this is for you Brandon u may as well not comment back to this because u won’t get a response and I’m thinking about taking you to court
I can't rant higher praises. I brought in a what I would call a difficult troubleshooting issue, they had it fixed back to me and back in the water in 1/2 the time. Thank you from the bottom of my heart.
Hands down the best. They have a great selection of parts and products. They have always done a fantastic, timely job when I needed my trolling motor fixed. Personable and responsive. I would not take my equipment anywhere else. I can't say enough good things about their service.
Took a houseboat with a 60 Yamaha 4 stroke for a water pump issue and power trim not working. They fixed the trim but not the overheating. Came back for a second try at the water pump. No good.
Another shop said " I'll bet my right arm this pump hasn't been done in 10 years!" He put one on it and fixed it. Also had damage to my boat and transducer mount broke.
Never again.
After bringing my pontoon in for it just not staying running or ailing in neutral but it would run great in gear on the lake, I was told it needed the motor rebuilt. Questionably and After a good while of hesitation on that idea and with owner constantly saying that he knows what he is doing and that is what it is, I finally told him to go ahead. Well after waiting all of that time fot the motor to be rebuilt and the owner saying that it was good to go after that, I went to get it and paid the thousands of dollars. Well my son and I went and put it in the lake and lord and behold it was exactly the same as when I took it to this business the first time. So the owner said that he would check it out again. We'll he comes back and and says he found the problem and it needs something else, So I asked him would I have to pay for the other part and labor and of course he says I would. Well after more time and money the owner says that it is ready to go again. Back to the lake we go with it again and well wouldn't you know it still has the exact same problem that I brought it in in the beginning so back to this shop it goes. Just so everyone knows, During this whole process from the beginning that took forever, I would call and call and call and leave message after message and no one would ever call me back so I would have to keep driving 30 something minutes to this business to find out what all was going on every single time. By Far The Worst customer service and mechanical skills that I have ever had to deal with in my entire life ever. Well my wife had posted something about this on their page and would you know the owner calls me for the first time ever and was very nasty and threatening me to make my wife take what she wrote down or he would not let me pick my boat up for the third time it was there for the same first beginning problem and I told him that we would not be taking it down because it was all truth, He got seriously even more nastier and threatening with his talk and language and all. In the end I came and picked up my pontoon for the third time because he couldn't hold it because he had been payed in full for not fixing it 3 times and I was out of 7 thousand some dollars. In conclusion for this review, I would definitely not recommend this business and owner and staff to my worst enemy...!!!
This guys are amazing great customer service
Inboard/outboard trailer repairs they do it all
Extremely fast turn around if you make an appointment i highly recommend.
I took my pontoon boat to be shrink wrapped for the winter as I had just redone the interior with new seats and flooring. When I came to check on it in March they said they didn't have my boat. Finally I saw it on their lot sitting out in the weather. I got it back May 17 and the seats are stained with mildew and rust that I can not get off . There was water standing under seats with green algae growing. The Bimini top is weathered and thread bare and there are stains on the back deck. Beware of taking anything you care about there. After I found my boat on their lot in March I asked for them to cover it but they never did. Nor did they care, apologize or try to make it right
Took my boat to Southern to be sold on consignment. (12%). Told them it would not start and to find out what the problem was. When I called for update. ( i had to call for all updates). Was told injectors needed to be sent out for cleaning which I authorized. Then needed to order a gasket. I repeatedly had to called for updates and got very little info. I asked at least twice for cost update and got nothing. What i figured would be a 8-900.00 job to my surprise turned out to be $2600.00 and 2 months later. I authorized nothing except the injectors. They put on new fuel pumps , over $1000, new spark plugs and new battery. None of which was authorized prior to being installed. I have documentation of all calls and requests.
Brandon and the rest of the good folks at Southern Boatworks did a awesome job getting me and the family back on the water. Vacation on the lake wouldn’t have been nearly as fun without the boat. Brandon took his time and got us straight. You can tell he’s not just in business for the bottom line. It’s nice to see someone who actually cares for the customer, even when it might never generate repeat business. Honestly even tho I live a hour and a half away I can see me calling up Brandon next time I have some boating needs. Thanks again
Took the time to get a quote back in December then called to see how my boat was doing and got told no one told Penny to order the motor for the boat boat was to be done according to Brandon by end of January now quote $1700 higher cause no one told Penny to order motor what a way to do business
Wow, what a great shop and superbly talented owner! Minnkota technical department recommended them for troubleshooting and repair of my Ultrex 112, 36 volt trolling motor. I was in third of four practice days in preparation for the Bass Pro A Fishing Tour when my trolling motor broke. With tournament the next three days to crown a National Champion from the Top 250 anglers from around nation I was getting nervous and thought I would need to head back home to Tennessee without even competing. This guy dropped everything he was doing and after listening to explanation he tore it apart and fixed in less than 10 minutes! Thanks, y’all are great!!
Strolled in looking for a replacement starter and not only did I find what I needed, but the young woman working the office today was incredibly helpful in finding the right starter; despite not having a listing for my engine. In the end, they had the part in stock and I was back on the water same day. They saved my bacon and the friendly customer service was icing on the cake.
Water pump went out. Called them at 2:30 and they told me to bring it right in. Had it fixed and back on the water same day. Saved our vacation. GREAT CUSTOMER SERVICE!!!!
Professional went way out of there was to help me get my boat back on the water after a major carb failure. Thank you very much. Will shop there every time I'm at Kerr lake
Had a battery issue on the water. Wasn't sure if it was just the battery or the charging system. Pulled up and they came out and checked the batteries (all of them) installed a new battery and replaced a broken battery tray in 20 minutes which got us back on the water quickly. To say customer service is top notch is an understatement!
Shop was highly recommended. Very pleased with the service. Very helpful, haven't owned a boat in a number of years and they answered all my questioms.. will definitely be a repeat customer.
Lost a wheel bearing on my boat trailer while going down 58. Brandon and his guys had me back towing it to Longwood ramp in less than an hour. Great guys & great service.
Fishing Kerr lake on Good Friday and trolling motor cable broke. Brandon jumped on my boat immediately to repair it before a tournament on Saturday. Couldn't beat the service or price!!! Thanks Brandon and your crew!
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