What clients say about MARS Automotive Group in Manassas Park (VA)
My mother’s Mercedes was having some issues, and she’s very particular about who she trusts for service. I recommended Mar’s Automotive because I’ve worked with them myself. She brought the car in because the rear liftgate was not functioning. Not only did they repair the rear door, but they also pointed out a few other issues that the dealership had either missed or didn’t want to address.
This shop provides excellent customer service, and the owner truly stands behind his work. I would recommend Mar’s Automotive to anyone with a luxury vehicle who wants a mechanic that treats their car like it’s his own.
Outstanding service from start to finish. This team sets the standard for what professional mechanics should be. Vic and Cesaer are awesome! They are thorough, knowledgeable, and genuinely kind, taking the time to explain the work needed, why it matters, and what options are available. Every recommendation is backed by clear, legitimate evidence, whether through diagnostics, photos, or walk-throughs, which builds immediate trust. There’s no pressure, no shortcuts, just honest, high-quality workmanship. Communication is clear, timelines are respected, and the final result reflects true pride in their craft. Professional through and through. Highly recommended for anyone who values integrity, transparency, and exceptional service.
I had a fantastic experience at MARS AUTOMOTIVE! The team was professional, friendly, and communicated clearly every step of the way. They explained what needed to be done, gave an accurate estimate. My car runs great now, and I really appreciate their honesty and efficiency. It’s hard to find a mechanic you can trust, but I’ve definitely found mine. Highly recommend!
Mar’s Automotive Group has been my trusted repair shop for over 10 years. Every time I bring my car in, I’m treated with professionalism and care. The staff has been there for a long time, which gives me peace of mind—it's comforting to see familiar faces and speak directly with the mechanic about any issues. Their consistency, honesty, and expertise keep me coming back. Highly recommended!
I have been coming here for the past 20 years, and have great experience. Victor and Cesar by far have the best quality of workmanship, and customer service. Keep up the great work!
I've been bringing both of my vehicles to Mars Automotive Group for years, and the service has always been excellent. They've consistently given me honest feedback and fair prices. It's hard to find a place you can really trust with your car and receive fair pricing, but I’ve always felt confident bringing mine here. Highly recommend!
This one is the best when it comes to customer service and quality of service. They change only what my car needs. No extra charges. Professional, extremely knowledgeable, and friendly.
We took in a 2007 e550 for suspension problems (airmatic) we got quoted a very high price for the “repair” so we went along and did it. No change. Victor rode in the car and problem was still present after the big bill, not only that but the “repair” was falling apart, the car had to be towed back to the shop since the control arm collapsed. Thankfully they fixed it for free but either way it wasn’t the issue. Victor said the chassis was damaged and we needed to replace and we got quoted another big bill. I’m sure they are great people but i can’t say much good about the work especially after being charged a big bill.
Simply the best of the best! Victor's communication skills and his Technicians are awesome. Prices are very competitive, and more importantly they take pride of what they do. Victor explained everything prior to any of the work that needed to be performed without any hidden cost. He itemized which are the most important things that needed to be addressed, and my 2013 Mercedes-Benz ML350 4matic was completed on time, and repaired flawlessly. Thank you so much again MARS Automotive for thoroughly explaining and completing the car in such a timely manner.
I tried calling for a quote on a transmission flush and differential and victor seem like he didn’t care at all and hunged up the phone. I understand if they can’t do customer supplied parts but it was super rude and unprofessional how he handled this conversation, For just needing basic maintenance done on my BMW
The team at Mars Auto is amazing and prices are very fair. The tec Cesar was the one who worked on my vehicle. Cesar provided updates, and provided word class customer service! Definitely 10/10 in all aspects of services.
I can't say enough great things about the team at MARS Automotive and specifically my guy Cesar. They have treated my 68 Mercedes Benz 280 SE like it was their own each and every time I've had a repair completed. The pricing is fair, customer service is always great, and the experience level of Cesar and his teammates is unmatched. This is a location you can trust to provide the services you need and keep your vehicle in top running condition.
Certainly seems to be a fair and capable diagnosis and repair resource for BMW and Mercedes owners. Did everything they promised for the price quoted. More than our former service station but quite surely less than a dealer.
These guys are the real deal. They are professional and accurate in diagnosing problems. They go the extra mile to be communicative, and their prices are reasonable. Highly recommended if you’re looking for a place to take your Merc for service.
I had my 2012 Mercedes E-350 BlueTEC serviced at MARS earlier today and would highly recommend this shop. Very knowledgeable, professional, and honest. Excellent service and fair prices.
Very friendly shop Cesar is an excellent mechanic and friendly individual and Victor is very knowledgeable and friendly as front desk... Both are smart and humans at the same time... Cost of the repairs are not cheap but are not as expensive as BMW dealer, they are pretty good they take care of my dinosaur 🦖 BMW 325 2005
I had a very bad experience, they charged me tons of money and they didn’t fix the car. If you went there make sure that to make it clear if the car wasn’t fixed you will not pay. Also, they will take more time than expected.
I waited to write this review, because I wasn’t sure how much of my good opinion was influenced by giddy relief. But it’s been more than a week and my positive regard remains. I was referred to Mars by my daughter and son-in-law’s preferred shop because that Shop does not work on VWs.
I had driven up from South Carolina and somewhere along the way lost most of my coolant. Despite my 2009 Rabbit not being the usual caliber of vehicle that they address, all of the staff, and in particular Victor, were gracious, considerate, and thoroughly engaged in providing the very best service.
I receive daily updates, even when it was just something as simple as a part being delayed in arriving. When I suggested an oil change, because the engine had been subjected to some stress, I was even counseled against this. I was so confident in the quality of their workmanship when I received my car back, I headed back to South Carolina the next day.
My car has performed flawlessly, the quality of service received was beyond exemplary, and let’s be honest, I am unlikely to be a repeat customer. But only because of location. If you are looking for a long term relationship with a trustworthy and wholly capable shop, Mars is an excellent choice.
Being a first time car buyer is an extremely overwhelming thing. Going to many different car lots to find the right car for you. Many car lots rushing to you and pressuring you into buying a car you don’t even want for a ridiculous price wanting to get you “driving out today,”or if you don’t they call you 8 times a day each day after to try to push you to buy. Mars Auto was beyond helpful in every step of the way. Rafael went out of his way at any hour of the day to answer whatever questions I had from about the car to financing options. I never once felt pressured or haggled into any deal I didn’t want. Everyone here was very kind, helpful, and honest in every step of the procedure, I’d highly recommend Mars Auto Group.
Victor's customer service as described on their website is a lie. He's was very unprofessional, rude, and had an attitude. I recommend all customers go to a different location for your Mercedes Benz needs.
I've been a client of Mars Automotive Group for many years!! They've serviced every Benz that I've owned. During my most recent visit to the shop, in late July, my vehicle received its B servicing (major), front brake replacement, annual inspection and the rotating/balancing of my tires. I was satisfied with all of the work they performed EXCEPT for the tire balancing and rotation. When I got my car back I experienced vibration in the steering wheel at speeds of 50 mph and above. I took the car back to them for the issue to be corrected only to leave with the problem not solved but rather bumped up to vibrating at 60 mph and above!! I ended up having to take my car elsewhere to finally get the problem solved. Not only was I out the money paid to Mars for the initial work (with no offer of credit or a refund) but it also ended up costing me time off from work to have the matter fixed by another shop! I'm left thinking that maybe tire balancing and rotation is not a strong suit for Mars Automotive Group!! Won't ask for that service again!
**Update 8/29/19: The shop owner contacted me to apologize for my experience and told me that they plan to comp my next servicing!! That they cared enough to reach out to me says a lot about the integrity of this particular auto shop. That integrity is what keeps me going back to them for my automotive needs. Thanks MARS Automotive!!**
Awesome guys great repair shop. Vic and crew have helped me keep my old Mercedes and Vdubs going for years. Friendly, upfront and honest. If you need repairs, give them a call
Excellent customer service! Great attentive people! Victor's been helping me out for years and remembers me by name, whenever I call to make an appointment for service.
When some work is needed, they give a reasonably prices estimate, and quickly obtain parts needed for a quick turnaround. Couldn't be happier with this place! The only mechanic I trust.
Great customer service, work was done in a timely manor. Prices for parts were high when compared to MB dealer service . If at least parts prices match or beat that would be excellent.
I will always take my 300SL to MARS Automotive, Victor and Mike always give my car exceptional care and attention to detail. Customer service is top notch, and the fact that the technician comes out to explain what was done and answers all questions. Keep up the great work!
I am one of those people that am loyal until forever if I like you and your service...I have always been very wary and scared of taking my car to the auto center to do ANYTHING kind of car service...even if it's to the dealership. I don't trust any mechanic....seems like they're all out to get me....arms legs and ALL....
I did a little researching today and found this place. I really didn't have much of a choice...my car was making funny noises and well...I had to get things done. If I didn't I would just regret it later. So I took it in unwillingly and was pleasantly surprised. The staff...well mostly Victor...he was awesome! Really nice and really HONEST! That was the most important thing to me. He told me everything like it was...He didn't try to hustle me or like MOST mechanics do...I felt comfortable and confident that he knew exactly what he was doing.
I don't think I've EVER met a mechanic that was honest to me...and being a girl...and not knowing anything...he didn't treat me like that either. Was very nice and polite.
The car is running perfectly and couldn't have been better! I am truly 100% happy with the quality and the service that was at this location. Thank you for being awesome! I'm so happy that I'll have a place to take my car now if there is ever a problem! You guys ROCK my SOCKS!
ps. it's a really small waiting room, but very sweet because they have a tv there for you with dvd's so you can watch while you're waiting! haha (4 chairs and no bathroom)
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