Travis' Auto Repair in
Carrollton (VA)

Justin was amazing and very attentive, very professional when I came in for an estimate and repair. I highly recommend Travis' !

Great service. Did the state inspection took 30 mins. Very efficient. Thanks!

Awesome group of people working here. The most trustworthy mechanic I’ve ever dealt with. Can’t recommend them enough.

Never a bad experience. Good with communication and pricing. Also pretty fast with the repairs. I do recommend.

I was disappointed with my recent experience. Despite living just across the street in the community and hearing great things from my neighbors, my interaction was far from welcoming. Rather than being offered an appointment or options. I was quickly referred down the street. I was more than willing to wait, as the vehicle in question wasn't my primary mode of transportation. First impressions matter, and the front desk sets the tone for the entire customer experience. Based on how I was treated, I can only hope to find a more welcoming and customer-focused auto shop one that offers fair pricing and truly values the community it serves. Perhaps, in the end, I avoided poor service altogether. I post to try and help women like me who need honest reviews to help weed out the rude and poor customer service people before you start service and waste, your time.

this was my first time used Travis Auto Repair. I am very pleased with everyone there, Wanda, Travis, Chris C and all the front office staff. They were professional, friendly and knowledgeable. They fixed my car with a fair price. They also went out an extra mile to test my car battery. Thank you, Travis Auto Repair

If you prefer an honest mechanic that gets it done right at a fair price Travis's is the best! Very happy with them, they take excellant care of us!

Everyone there was very friendly and knowledgeable. They were recommend by AutoZone and we were thankful for the reference. Although they could not exactly fix what my issue was they were still very helpful and did what they could at the moment ?

Travis Auto Repair is definitely now my go to shop for repairs. It's really nice to find a shop that has experienced technicians. Kris is amazing. He took the time to call and let me know exactly what was going on with my car and gave me many options. In the end, I told him I trusted his opinion and let's get this done. Thanks Travis Auto Repair Thanks Kris!

Phenomenal! A true mechanic shop. Not the dealership 20 year old kid who can't figure out what's wrong unless a diagnostic machine tells them. Great staff. Always polite and treat you with respect. When they perform a fix, it resolves the issue you brought it in for. Honest folks who don't try to upsell you on additional services.

If there were ten stars, they would get ten. From the first phone call to picking my car up and to the awesome and honest service provided, this will forever me my go to mechanic. Don't go anywhere else, but here. Thank you, Travis' Auto Repair for your outstanding service!!?

We've been taking our Pontiac to Travis's for a couple years now based on a recommendation from a co-worker. Recently, we started taking our Mazda here to save money on dealership prices. I've always asked them to do a check on everything beyond the requested work to ensure that the Mazda is well-maintained. The last oil change/tire rotation they performed, I also asked them to perform a 150k mile check-up/maintenance and to verify the fluids didn't need a flush (because the car is 9 years old and a flush on any fluid had yet to be performed, which caused me some concern). They did the oil change (and I'm assuming tire rotation), changed the cabin air filter, and said everything else looked fine. That raised some red flags for me. Recently, I took it in to have them assess the shocks/suspension, O2 sensors, and the spark plugs because it had issues gripping the road in the rain, the check engine light was on for the sensors, and it struggled to get up to speed on the highway. They replaced the sensors, spark plugs, and the front strut assemblies. Seemed fine to me, except now the car started making a strange noise while driving, which was more apparent when braking. I took it back to Travis to have him assess and was told it was brake dust getting behind the pads - he blew it out but warned me it would likely happen again unless the brakes were replaced. I very specifically asked him if the pads needed to be replaced, or if this could cause damage to the rotors. I was assured the they were fine and it was not a problem. I drove home, but the noise started up again about 1 mile from home. After listening to this for a week, I took it to another shop closer to my house that was very highly rated by Google. I asked them to do the same thing I always asked Travis's - look at everything, tell me if there is anything else besides what I'm bringing it for. They said: * front and back brake pads/drums and rotors needed replacing * CV axels needed replacing (the tie rod end on one needed replacing as well during the work) * the fog lamp bulbs were burnt out (Travis's recently inspected this vehicle and passed it - I was not notified this was an issue at all during all the work they've done for us) * the brake fluid was low and needed a flush * the power steering fluid had a leak (there was NO fluid left - this was fortunately an easy fix of reconnecting the hose and refilling the tank, which the new shop did at no charge despite my authorization of the diagnostic fee) * the left rear tire was "bald" - the wires were showing * the alignment was bad * ALL of this was documented by the new shop with pictures as evidence After the discovery of issues with the Mazda from the new shop, my husband and I took our Pontiac into the new shop for an assessment since I didn't trust the work Travis's had done at this point. This is DESPITE the fact that Travis's passed this car for VA state inspection on 10/01/2023 (10 days ago). I asked the new shop to do the same thing - perform an alignment, which it needed, assess the check engine light - and do a thorough inspection to look for any maintenance issues. This is what was found: * the alignment needed to be done (which I knew, but Travis's never notified us of during the inspection) * the EVAP system had major issues throwing 4 codes and causing major vacuum issues * The O2 sensors were throwing codes and were on their way out * The fuel system needed to be flushed * The power steering fluid was "very dark" and needed a flush * the timing belt was wearing and due for replacement soon (not catastrophic) * The lower left ball joint was loose - NOTE: The mechanic at the new shop stated "I see this just passed inspection. This ball joint is incredibly loose. It should NOT have passed inspection." Pure NEGLIGENCE. * Additional concern from the new mechanic was that the "clutch is howling" and it is only a matter of time until it will give out. To be fair - this was an obvious issue that was noticed some time ago by my husband and I. I do not recommend this "repair" shop.

First time here due to a late nite flat tire on a dark chilly night in a semi-rural area on my way home to Hampton after visiting nephew at Norfolk heart hospital & I-664 tunnel was blocked. Was SO glad I saw this place within 1 mile after tire pressure sensor started rapidly decreasing from a nail. Left my suv in Travis' lot overnight too tired to call Geico & so son came to get me. Next morning I called Travis Auto thinking they just work on vehicles but not for tires & told them I'm calling Geico to have it towed to nearest tire shop but Travis said let him check it first. He checked it out & told me if I get my key to him by 11 he'll have me out by 12. I made it right at 11 & he was done by 11:30 with everything & was a HUGE blessing to me with a price I couldn't believe that included everything! I told him he now has a new customer & the svc is 'well' worth going across the bridge for. MANY thanks Mr. Travis & to all my military family that's moved in & around that area I'm highly recommending his services! His staff was friendly & professional giving service with a smile that I could see through the phone before I arrived ?.

AMAZING SERVICE!!!! THE BEST SHOP. I have to say from a previous family-owned shop of 42 years in Hampton, I have finally found a shop just like my grandfather’s shop. They are completely honest about the services they provide and do EXCELLENT auto repair. Every time I have called and asked questions the ladies up front are always nice and take the time to speak with me and explain everything including all cost and fees. The repair technicians always explain everything about the repair and let you know what to expect before the repair is done. I am so grateful for their service and honesty. They will always have my business.

Tow truck delivered my truck to Travis' and didn't have an appointment. I went in the next morning to let them know what was wrong with the truck. Even though i didn't have an appointment, they took my truck back within a day and put me back on the road the following day at a very fair price. This is my go-to shop from now on.

This is the best automotive shop I have ever worked with. Travis is honest and will never chase ghost just to charge you more. He diagnosed my issues and that is what I was charged for. I highly recommend this shop!

From the front desk to the mechanics this place is amazing. Looking for a shop that is incredibly honest, does fast reliable work and has pricing that is more then fair? Travis' Auto Repair is the spot. I will never bring my vehicles any place else.

Had to schedule an appointment to get work done but that is a positive. I dropped off my Jeep in the morning at 8am. I was called at 1:30pm that it was done… AMAZING!!! What other place does that?? Also I’m convinced nobody beats Travis pricing. So very fair. I’ve had my Jeep serviced there 3 times. I will never go anywhere else. Heed my advice…Give Travis a call when you need auto repair. You will be pleased.

Travis and the team have THE BEST customer service and reasonable prices. My only complaint is that they are so good, sometimes it can be hard to get a same week appt, but it’s worth the wait!! They get all of my service and have for 5 years now. Of their many positives, the fact that they treat your repair honestly, getting to the cause, proposing the fix, and if it’s not something they do, or theirs a better option they are up front about it even if it means less work for them. Great team from the front staff to the mechanics working on your car!

I had to have the coolant in my BMW topped up and the folks at Travis did this in five minutes and charged me nothing, so they've earned any and all future auto repair work I shall ever need. Timely; responsive and honest: what more can one hope for! These folks are the best!

Reasonable labor rates and stand behind their work. There was small issue with install of replacement part that showed a few weeks after work was completed and it was repaired under warranty. Good to find a business with integrity willing to stand behind their work and not just out to make a quick buck. Will recommend to friends.

Been doing business with em for several year’s. Awesome people, very professional, friendly, faithful, true to their word. Known Travis for quite a while now, and has been honest to his customers. Highly recommend his shop to entire county!!!!!!

Travis and his staff are great! Had a big job to do, his mechanic kept me informed on what was going on, and treated me wonderful in way of what he charged for all the work. I am a mechanic and I told him personally, that he would be getting ALL my work now own!! No future in me swinging wrenches on my stuff with having him around the corner!!!!

Tied for the most honest mechanic shop I've I've ever been to. The other shop is in Louisiana. Prices are fair, the mechanics are very competent and they will not try to pull one over on you. So happy to have found this place. It's the only place I'll be taking my vehicles from now on.

Have had my old beat up explorer repaired here two or three times and they did a excellent job. They have completed all work faster than the estimated time which worked out great for me. The price is very affordable, they are not in the business to rip you off, they are in the business of getting you down the road satisfied with the work completed correctly.

Always honest and professional. Love how I can send my wife there for a vehicle inspection and they don't take advantage of the fact that she's a woman. The owner (Travis) is always there on site and helps you out in any way he can. He'll go out of his way to ensure his customers are happy. Prices are cheaper than anywhere I've checked. Looking for a quality vehicle repair shop that isn't out for every dime you have and is fast and courteous? This is your place! You won't be disappointed! Receives my HIGHEST recommendation!

My car wouldn't start yesterday morning. We usually take it to the dealership, but some recent experiences there haven't impressed me. I had the car towed a couple of miles to Travis'. I called before the tow truck arrived to make sure they could work me in (it was a Friday and I really needed the car back for Monday morning). The very friendly person on the other end of the line said that they had a fully booked schedule, but they would try their best. She made it very clear though that they may not be able to get to my car until Monday. I decided to take my chances. I got a call at work by about 10am telling me what the diagnostic tests revealed and how much the parts, labor, and diagnostic fees would be. The prices were VERY reasonable and I gave the go ahead. I got another call back before Noon and the job was done! Travis' quickly earned my trust, which seems to be a rarity in these days of diminishing customer service. I'm an extremely satisfied new customer and I will be a repeat customer (just not too often, I hope)!