So glad they are here to serve the community. Wish product selection was a little better. Maybe as their business grows, so will the inventory...so please buy local so we can have good local.
This picture was taken at the store next to Napa. The name is Taylor's Cafe. It shares same address as Napa. The store is really clean. The restroom maintained very well and they are neat and clean inside.
The guy (sorry terrible.with names) running the place was awesome! He checked to make sure we were getting the right part, when I explained an issue with a competitor. He was fast and friendly. The store was clean and well maintained. I will return when the time comes.
4 guys standing around discussing some brake calipers, but all the while, one was listening to obscure part numbers I was rattling off. Next thing I know, the parts are in front of me. Whether they just wanted me out, or awesome service, these are the guys to go to.
Very messy store. This is the only parts store for miles. People are nice enough but NAPA is always overpriced. Love to support local business, but we locals also need a good price point
Great stock of parts. Customer service is abysmal, unless you get the one woman who works there. She is nice.
They are actively grumpy to people, even ones who have lived in the county all their lives. I restore cars and I actually write for Hemmings motor news and these folks could care less. I’ve started shopping at hilltop at George’s Tavern whenever possible.
Checked google maps Hours and saw they closed at 4 on Saturday. Called them up around 1:45pm asking if they had the parts I needed, the phone was answered quickly but not very friendly. Found out they had what I needed and said that I would be by in a little bit to pick up what we had talked about, showed up at 2:01pm and the store was closed, locked, and lights off. I have suggested to change the hours on google maps but it would have been a little nice for the guy on the phone to tell me they were closing in 15 minutes as I could have rushed a little more.
I restore military vehicles as a hobby so I end up at NAPA often. I never have a problem, and Dave always hooks me up with the right parts. Great job, thanks!
We sits says open til 6:30 when the sign on the building says 5:30. When you go specifically because they are suppose to be open this is very aggravating!
Last week was sent home with the incorrect wiper blades. Took them back today a week later. The same creature waited on me. No hello, how are you, just stares you right in the face! Sorry, that is no customer service. Handed me my cash back without saying a word, and prior to that, he coughed all over the keyboard without covering his mouth. Such class! No, I won't be back.
Would rate less than one star if possible. Here is why.......
Well, Friday night after just getting home from hiking we had to jump back in the car to get cupcakes. Turned the key..... nothin.... So I looked in the book at Sam's Club and got the battery I needed. Get home.... too tall for the bracket on my Tacoma. Try to get another battery before the birthday party at the NAPA in Goochland(after telling them the other battery was to tall) and get home with another battery that doesn't fit. 😡 Called NAPA to see if they stocked a different brand that had a shorter body height..... on hold over 40 mins!! Went back to NAPA after the party to attempt to get a battery to fit and return the old one. That dude was rude as hell, got and attitude with me, then when I asked them to sit both batteries on the floor so he could see for himself, he ran off and restocked the new battery. I measured them. The old one was 7 7/8" the new one was 8 1/4". I haven't been that close to cussing a stranger in a while. So after dealing with the expert that told me I couldn't replace a battery, I pick up the Sam's battery to return and call the DEALERSHIP!!! Where I was also told by the "expert that all 27F batteries were the same size, but I knew the dealer would have the right one. Got my new battery from the dealer(made by interstate I think) get home........ miracle! IT FIT ! IMAGINE THAT! Moral of the story, a 2012 Tacoma TRD takes an OEM 27F battery that is a specific height. The j hook on the bracket is NOT ADJUSTABLE. So, after dealing with a few experts, I fixed it..... just wasted hours of my time.
Awesome service, had to get belts for my mower which I didn't think they'd have but gave them a shot after the local hardware store didn't have any. Sure enough not only did he have the belt I needed but he offered to look up all the belts in my manual so if I needed a replacement I'd could just call ahead with the part.
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