What clients say about Marshall Automotive Center in Marshall Heights (VA)
Amazing service!! I will gladly drive 30 miles out of my way and pass at least 15 shops to get to Marshall Automotive Center and leave my car for a week if need be to get the quality service they offer!! If you are looking for an honest shop…look no further!!
Dave Tina and the gang are simply terrific! I have had my Ford pick up worked on by Marshall Automotive a few times during the last year and a half. I have an appointment with them again this coming Tuesday, December 2, 2025. A bit of front end work and then an alignment. I look forward to working with them again. NWR
It took us a long time to find a great diesel mechanic for our F250 but we finally found one with Dave, the owner and head mechanic at Marshall Automotive. He is honest and fair and is not satisfied until the job is done, and done right. Our 2014 F250 catastrophically failed and he was with us every step of the way. He not only fixed it (new engine, new fuel system), but he explained our options at each step. We decided to put the money into our truck rather than buy a new one and part of the reason for that was that we know Dave will be our mechanic from here forward. It’s unfortunately become rare to find a shop that is so honest and genuinely looking out for people’s best interest. Tina manages the front office like a well oiled machine. There are deliveries coming and going, customers dropping off and picking up, people asking questions, phones ringing and throughout all of it she maintains a calm yet efficient manner that is reassuring. I cannot recommend this shop highly enough. Their prices are reasonable, they are honest and they treat you like you are a part of their family. This is a business with old fashion values. You will not be disappointed. They also do alignments, work on horse trailers and service the local buses. Great people!
Last year, left my vehicle here and borrowed a car. It was there almost a week and the front desk stopped returning my calls. When I went over there to ask for my car back their neighbor told me they'd left for vacation for 2 weeks. They never told me they were leaving and they left my vehicle unlocked with the key in it in their parking lot. The work was not complete on my vehicle so I drove it somewhere else and swore to never go back.
Well I am writing this review because my husband took my car there again thinking he had an appointment and by end of day, the work was not done and his calls were not being answered. He picked up the car after they closed and left without the work being done, which bothered him because he took a day off work for the appointment.
If you need your vehicle to get to work, don't have a spare car or a friend to borrow a vehicle from for a week, go somewhere else.
The diesel mechanic was great and did good work. The front desk was awful and did not return calls or give an estimate before work was done. My bill ended up significantly higher than expected and work was done that I knew nothing about.
I had to keep calling all week and on Friday the office manager told me that she thought it would be ready in an hour and a half. I asked her to please call back to confirm as I live an hour away. She never called so after 3 hours I drove down to get it and had to wait another 3 hours for the mechanic to finish. I have no complaints with the mechanic. The office manager had left for the weekend mid day without calling me or an handful of others who showed up looking for their cars. The mechanic sent all of us home with our vehicles and said someone would call for payment. Monday was a holiday. The office manager did not call until 3 pm on Wednesday when I was tied up and I missed the second call at 5pm. She left a nasty voice message that I was refusing to return her call and pay my bill. I called immediately and spoke to the owner. I will never go back. Let the owner know if you are treated this way. He seems unaware this person is treating customers this way. I have since learned that this is how the office manager treats many clients. It’s a shame as the mechanic was great.
While on our honeymoon in Virginia, we had some truck trouble that needed immediate attention because we live three hours away. Dave was able to quickly accommodate us and provided amazing service and quality repair. Tina the receptionist is also very friendly. We are super grateful for their accommodation and service to us. 10/10 would recommend you use their services.
This automotive repair shop is absolutely the best. Dealing with Dave and Tina, I feel confident my vehicles are serviced properly. Their prices are extremely reasonable. The work is done in a very timely manner. I don't take my vehicles anywhere else, nor should you.
Going to a new mechanic is always a bit scary. Everyone there was extremely friendly and HONEST! Added bonus, adorable bulldogs greeting you to make the experience even better.
After a minor emergency on the highway where a piece of my car siding was flapping around in the wind, I was extremely lucky to come across this repair shop. Everyone was very kind, and within only a few minutes a mechanic fixed my issue free of cost, which was totally unexpected! If that wasn’t already amazing enough, bonus points for the adorable dogs that I got to see in the office which helped me forget about all of my worries. 10/10 experience, would highly recommend!
We were traveling thru the area to a dog show, and our tire developed a slow leak. Marshall Automotive fixed it, got us back on the road in record time, and was soooo helpful and friendly! We can't thank them enough!!
The people at Marshall Automotive Center are our HEROES!!! This place displays the best customer service I have EVER experienced. This afternoon (a Friday, two hours before closing!) we had a mishap with a company owned diesel trucks. We called and spoke with Tina. She was nothing but reassuring, helpful, and extraordinarily kind. When we arrived everyone was beyond kind and helpful. They were so reassuring about the situation! Not only did they take the truck in on a Friday evening, but they stayed 2+ hours late to completely resolve our issue and get the truck happy, healthy and running again. Not only did they do this for us, but they did it with the most sincerely positive attitudes I’ve witnessed just about anywhere. The services were also extremely affordable. We just can’t thank them enough!
Recommended by a freind , finally have a reliable mechanic in the area . You do have to book in advance but the work is done quick with very reasonable prices . Lady behind the desk is great and i love the bulldogs!!!!
We came in frantic, within 15 minutes of this place closing, as we were passing through on a road trip. The latch of our car’s hood had come loose and it was not staying shut. With no hesitation, their mechanic came out, looked at our Subaru’s hood, and was able to fix the latch issue within less than 5 minutes. They were quick, effective and very friendly. Very highly recommend!
Great service!
I recently had them repair my 2005 6.0 with a blown oil cooler.
David and Paul were super helpful over the phone, letting me explain my issue and telling me what they had done to fix it. They even fixed a cold start issue I was having. I would definitely say they went above and beyond. Tina was also super pleasant and great to deal with.
I'll definitely be bringing my truck back to them the next time it has a problem.
David is wonderful and SO cheerful! He is always clear and honest, LISTENS, and explains everything in layman's terms. His prices are reasonable, he is efficient and competent, and he takes great care of my old truck (28 year old Suburban), keeping it running and safe and on the road and hauling my horse trailer (which I have also taken to him for inspection and repairs.) He is the BEST!, and so is Tina. Exceptional customer service :)
Dave and his crew are the best! However that placed couldn't run without Tina! That's right Dave wears the pants, but Tina wears the belt. I don't even live in Marshall but that's where my car gets towed.
K. Frank
Would not take my vehicles anywhere else. An top of their good work, they always make sure I make sure my cars and trucks are not only road worthy but also safe. Love these guys!
It's off the beaten path, but the knowledge and experience of the staff are well worth the trip. If it's a diesel, there's no better place in Fauquier County. David & crew are master tech's.
There is always a long line of trucks to be worked on, so even a small repair can take a good week. If you can afford to be without your truck long enough, though, it's well worth it. Dave is really knowledgeable, trustworthy and fairly reasonable. They charge $85 per hour here. I know a lot of less dependable shops that charge that and won't even touch your diesel. I do almost all my own work, but they've always worked with me willingly. Bottom-line, if you run a diesel, esp a powerstroke, this is the only place I will send you,
even with the wait!
While travelling in the area, my high pressure oil pump in my F350 stopped working. This shop diagnosed the problem, got parts in, fixed my truck in just 2 days. The price was in line with what I expected and the staff was knowledgeable and professional. They did not take advantage of me while knowing I was from out of town and at a disadvantage. It's been a week and so far I have had no problems with the work they have done. Dave used OEM parts and I am satisfied.
I have been a customer since they opened shop a couple of years ago and I can say without hesitation that Dave and his team have the highest integrity. Their professional manner, fair pricing and excellent service are a winning combination, that's why they deserve five stars.
Website
