Clem's Garage in
Stephens City (VA)

David was fantastic in doing the inspection on my daughter's car. He assisted me with my walker. I will be taking my car in for my July inspection too.

We stopped in here, at 10 minutes to Noon (they all go to lunch at noon!), because our rental car needed tire psi checked and oil in crankcase was low. Benito took good care of us: quickly and efficiently; the mgt. said "no charge"! Wow! Thanks so much!!

I have move over 15 loads of heavy equipment with Clems over the last 3 years from oversized 80k lbs excavators to trailers loads up to auctions in PA. THEY ARE ALWAYS PROFESSIONAL, ON-TIME, and UPFRONT ON WHEN THEY CAN DO IT. Billy in dispatch has NEVER not delivered. Unlike trucking companies who tell you they have someone and you wait around all day(or the next day), these guys tell you exactly WHEN they can do it, and they always show up. I would also say they have the best drives for getting to hard to access locations, like my mountain roads. They are local and can get up and down anywhere in the valley! For me and my company they are always our 1st call. Great job, we appreciate you!

My Clems experience was straight forward. Told them my vehicle's problem. They scheduled me into their shop. Gave me a diagnosis of repairs and estimation of cost. Their estimate was fair in comparison with others. Clems Garage should be a consideration when your vehicle needs repaired or inspected. Thanks for your service.

ABOVE AND BEYOND!! YOU GUYS ROCK!!! My car had a valve cover gasket. You all fixed that and added other parts I didn't know I needed to make my function again. On top of that you also were able to do a pre safety inspection my car is now legal as well. For way cheaper than when I lived in fairfax. I know where to go from now on!! Thank you again!! (Side note it's ironic that a character in a game I play is called Clem)

They do awesome work we had a work truck with a fuel issue that no one else could salve first try Clems fixed Regards Forest Lake Estates Paul.

I go there for my Virginia car inspections. Local, family run auto repair shop. Small waiting room with free coffee machine and water dispenser. The inspector is efficient and will discuss any potential problems that could affect your car in the near future. The office staff are very friendly and accommodating.

Clems recently fixed the AC issue in my Jeep Grand Cherokee and were much cheaper than other quotes I had received. They had it done in one day and my AC is blowing cold again. I'll be going to Clems for all my auto issues going forward!

Highly recommend Clem’s for any general service and repairs! Had an issue with my 2018 F-150’s 4-wheel drive and challenges diagnosing the issue. After the first service repair the problem continued and Clem’s was able to resolve the issue. What I appreciate most about the experience is their customer service making sure the problem was taken care of. Big shout out to Kim and Mike for taking care of the repair!

Car failed inspection because of a hole in the muffler; they even specified that ONLY the muffler had a hole. So I put on a new muffler, brought it back, and failed again because they found another exhaust leak. When I asked why they didn’t mention the other leak during the first inspection, the lady at the front desk started lying to me and making excuses for the inspector: “we don’t have a car lift so he has to crawl under the car and it’s just hard for him to find exhaust leaks,” and “well, he just couldn’t hear the other leak because the muffler was so loud.” So basically the inspector just simply didn’t do his job, and they don’t have the equipment to ensure a proper inspection anyways. And rather than hold the inspector accountable for doing such a poor job, she just grinned at me very smugly and continued to lie and make excuses. I DO NOT LIKE TO BE LIED TO, ESPECIALLY BY SOMEONE WHO WORKS ON MY CAR, AND I WILL NOT TOLERATE CLEM’S INCOMPETENCE AND CARELESSNESS.

I have been coming here for 21 years as a recommendation by DMV. Clem's has been a "go to" for reasonable and reliable service where other service stations have failed. They are also great for a second opinion and are usually much lower than other quoted rates.

Excellent workmanship, customer service, and very reasonable fees. Billy Clem, his family, and employees are the heart and soul of this establishment. Thank you, guys, for always making our cars run great!

I was looking for a good local shop to use because I don’t really care for the dealers. I called Clems and they got me in quickly. My truck needed an oil change and had a few issues I wanted them to look at. They diagnosed it and quoted a reasonable price for repairs. There was a small issue, when I took it back they quickly corrected it and went above and beyond. I am very satisfied with the service I received and will be using them from now on. Thank you!

Awesome service! They came in at a much lower price than the dealer for a new water pump and drive belt. They found the cause for a jammed car seat that the dealer told me was non-repairable. Saved me a lot of $$$ and very friendly staff. Will definitely be back moving forward.

I arrived at Clem's Garage with the intention to have them look at my vehicle and despite them not having any openings until end of December, the guy at the front still gave me some advise about what my problem could be and what my next move should be. He was super kind, helpful, and was not obligated to still help me but he did! This went a long way with me so I will be back to have any future work done in the future (if I can be squeezed into the schedule).

I recently moved to Stephens City and local folks told me to service my cars at Clem’s Garage. Clem’s has been in business since 1945. I brought my Camry in for front brake and rotor replacement. The work was done quickly and for a more than reasonable price. There were not any $30.00 miscellaneous shop costs added to the bill. My first experience is that Clem’s is trustworthy and reliable and their great reputation is well deserved. I would recommend Clem’s to my colleagues.

I got my car inspected early Friday morning. It took less than 30 mins. David the inspector was very friendly. I will definetly go back. I was very impressed and satisfied with the service and the property.

Best team ever. Very friendly and wonderful. You can trust them with your vehicle and to tell you the real deal, not try to rip you off like some other places will. They have a long history in this area. I am so lucky to have found Clems

I got my state inspection done at Clem's Garage on a Saturday (one of the few places I could find in the area that were able to!) and highly recommend them! They were able to take my car right away and do the inspection super fast. They quoted me a very reasonable price for a part that will need to be replaced in the near future and I will absolutely be bringing my car back to get that work done. They are an honest and very accommodating team. Seriously, check them out!

My daughter hit a large piece of tire on I81 and damaged the front of her car enough to have parts scraping the pavement. Clem's Garage took her in without an appointment and got her back on the road in under an hour. The price for the work was exceptionally reasonable...more like a favor...for someone they didn't know and would likely never see again. I just wish that Clem's Garage were closer to us...as we would have a new mechanic. Businesses and people like this are hard to come by!

June 2021: SB scales and level 1 inspection revealed cracked leaf spring. Called Clem's and they arrived an hour later. They towed me to Winchester Truck Center about 15 miles away. No damage to truck and a very reasonable rate 👍💯👏 Great guys too.

My truck went to Clem's after being involved in an accident on I-81. The tow truck drivers knew I wanted to get back on the road, and knew I still had a 5 1/2 hour drive home to NY. They called ahead so that when my car arrived it was taken in immediately. Mike, the mechanic, needed to cut the damaged plastic off my car to get it off my tire. He explained everything he was doing, answered all my questions, and inspected the tire, axle, suspension, etc. to ensure the truck was safe to drive home. Everyone I dealt with at the shop was very friendly and professional. I only wish I lived closer so I could use Clem's on a regular basis. Thank you Clem's for taking care of my truck and getting me back on the road!

Have been here twice in the past few months, once for brakes and rotors and the other time to fix an idler pulley. Both times they have been wonderful. Each time I have dropped my car off in the morning and it's finished by the end of the day. Each time the price has beat out other competitor quotes and they have exceeded my expectations. Will be getting tires put on my car with them in the near future. Great down to earth, honest, local business.

Came for inspection, both headlights fully functioning but the running light on the right side had been burned out for about a month, so they replaced it for me in order to pass inspection. Good experience and the light was functioning again. However a day or two later I noticed it was burned out again. Not Clem’s fault but I did return to ask if they could have a look at it and see if anything needed tightening or if there wasn’t anything they could do/ in the case that it was just a vehicle problem I would have been on my merry way- as I said that would not be their fault . Was scoffed at by staff, I “must have supplied a bad bulb” (the bulb was supplied by Clem’s, this wasn’t a BYOB “bring your own bulb” function) and then questioned “well then how long ago was it replaced,” as if maybe I really and truly waited the duration/ typical life expectancy of a running light to burn out and was scheming to get my money back- it had been less than a week as shown on my receipt that I presented). Simply ridiculous accusations and an unwillingness to accept that something could have gone wrong- whether that be with their service or the car itself- mind you I simply wanted the issue checked out to figure which steps to take from there to get the light functioning again. I am still pondering what the defensiveness shown was compensating for, however they had someone go out and look at it. Within 5 minutes, the gentleman comes back and tells me it’s fixed, which I thanked them for. I should have checked the light before leaving, however I didn’t think to do so as it was my second time back and I expected that it was fixed as they told me. As the sun went down it became obvious to me that the running light was still NOT functioning, therefore I had no choice but to return to the garage the next day and explain this whole situation yet again. I still was not putting blame on the garage as maybe it was just a circuit issue, yet this time I was absolutely flabbergasted as they tried to convince me that what they had been “working on” and “repairing” this whole god awful week was my HEADLIGHT (both fully functioning the WHOLE TIME) and that the running light must be a new issue and unrelated (I’ve been aware that it had been burned out for about a month, as previously stated, and clearly they knew that this was the issue, as it was repaired and functioning after inspection for about a day before going out again.) I don’t know if perhaps the people that work here don’t feel a need to show concern for customer need when it’s a young lady, as many mechanics do try to take advantage - all I know is that I simply asked for an issue (that I was NOT blaming them for or accusing them of doing bad service because of) for to be looked at and they were extremely difficult and quite unfriendly, and seemed bothered that I was persistent enough to finally have them repair my running light once and for all. There is a complimentary snack and beverage table and they did not try to charge me extra for any additional services on my two visits after the initial inspection, thus 2 stars . Not worth the trouble

I arrive 10 minutes before closing for a state inspection for my vehicle. I was told by the gentleman behind the desk that they close at noon. I said I’m here before noon. He said again we close at noon. I said I’m here before noon. It was obviously he didn’t care about a customer service but his own needs to leave. As I left and Thankfully another young and courteous man (sadly I forgot his name) said to stay in line because we can get to you. We (Clem’s) didn’t put out the cone to show we weren’t excepting anymore inspection customers. The mans behind the counter needs to remember you never refuse a customer and I know this from my public service of 35 years. Clem’s should re-evaluate what customer service is and use the young man as a prime example.

They used to be good. Don't know what happened to them. Dropped off my pickup off to be inspected. They called late afternoon and said "Your pickup is ready to go". Called the next day to give them my cc #, because we were not going to get there before they closed. After he took my number he told me that it failed. When I said that's not what we were told on the phone, he just said it was hectic in there then. Asked if I wanted for them to order the part. YOU THINK! Was told yesterday afternoon that they checked and the part was out for delivery. Now Saturday, called again. Was told they still have not received it yet. I know UPS will not let a business go without their delivery. Piss poor management! Still now 15 days without my truck!

Clem's has taken great care of my car. Their prices are very reasonable, and their customer service is superior. You can tell it's a good place to come if you're a woman. They don't take advantage and explain everything.