Quick in and out. These folks know how to keep you moving. Time is money in my business. Always friendly at the IAA pick ups. I sat at a Copart for 2 hours waiting to get 1 motorcycle last week. But that never happens with IAA they are so much better organized. Thank you IAA!!
The ladies of the office five stars, they’re so kind, and excelent customer service… but unfortunately the forklift operators are the opposite, lazy… I couldn’t find another word… I went to pick up a KIA TELLURIDE… yes, a telluride, not a heavy suburban or a pick up truck… and the operator doesn’t load me the car in the front position of the 3 car hauler, bc he said car was “too heavy for load it from the side” I had to load the car myself… I’m so glad it was a run and drives vehicle, bc idk what I would do if it was a inop. they refuses when you ask them to turn the car for weight distribution, a friend of my company told me the operator refused turn the front of the car that was facing to the back in a tow truck… I went to a lot of iaa around the country, and they loaded from the side heavier vehicles for me.
Jes and Stacy went out of there way ,would not take "nope" for a answer. Fix my T number updated my status. Notice my handicap and had me sit while they fought the system. Wow wish all stores were like this. THANK U JES AND STACY.
?we are so dissatisfied with this place they are unfair be careful i bought 2 cars there and the first one they put clear title on and when i pick it up the title says rebuilt. the other one had the airbags intact in the information they put. and when i pick it up the airbags exploded the curtains. and they don't put good pictures to hide that from you . and they don't want to take responsibility for returning the money or giving you a credit. and the boss of that store doesn't want to show his face to give you information. be very careful if you buy in that store. don't trust their information.
Hi everyone this is hardy cars and trading llc
I bought 2014 ford Taurus as a clean title but when I received the title it was rebuilt title I called them I explained it to them why you guys not marked this is cars as a rebuilt title they told me they forgot I told them okay take responsibility I will return the cars and give my money back I opened the case and I talked to the branch manager he’s not helpful he’s not taking responsibility he is nit supposed to be a manager I recommend everyone don’t waste your time and money in this branch
IAA Culpeper VA has a great selection of vehicles and the customer service representatives are eager to help and get you on your way. The process is fast and painless and loading times are awesome. I would definitely recommend my family and friends to try IAA Culpeper VA.
Be aware scam scam they will announce the vehicle run and drive it’s completely misrepresented. Obviously the vehicle was knocking like hail they should have announced it and they never did so that right there tells me right there that they’re a crook so I would definitely stay away from them. This is definitely bad business. They should have announced it in and said that that the vehicle was knocking I mean you could hear it clearly knocking like hail, but they don’t care because they only care about your money so please stay away from this people.
They scheduled a time to pick up my totaled vehicle, then showed up 2 days early and towed it when I wasn't around before I was able to remove my personal belongings. The driver was rude and sarcastic and hung up when I called asking what happened and why, but eventually someone else was able to admit that they clearly had made a mistake. Getting my belongings back is proving to be a nightmare.
I visited the Culpepper IAA to finish emptying personal items. They were helpful and brought my car up near the office. There were items in the middle armrest including $25!
Here is an “Atta Boy” for honest employees!
Carolyn S.
I have deleted my last comment as the restrooms are now open to customers again. This is still my favorite IAA branch with friendly and fast service. Thank you for opening the restrooms!
Professional and friendly staff. Zenia went above and beyond and made sure to my transaction was seamless even though it was cutting close to their closing hours.
Really bad experience...they attach the wrong key fob , Different key from the picture and they won’t take responsibility,Now I have to spend a extra $200 to be able to start the car ???
My name is Racqueal I have recently had my car towed there. My car was mechanically damaged and no one is taking fault for my vehicle damage they said they legally can't give me reports of who towed or the condition of my car. I will be in touch withy lawyer and the branch manager Barry Coble. This is unacceptable and if that doesn't work I will go to the local news station.
Bought a running driving clean title car and it got damaged by forklift both suspension and floor board contacted manager (Barry)and got the run around for two weeks and never helped with the situation pretty much told me I’m screwed this is the 3rd vehicle that was damaged by this yard so beware check and pay vehicle after you check it they do not take any responsibility for any damages they create!?
This is one of the best IAA Auction facilities east of the Mississippi. the lot is paved, the office staff are professional, and the forklift drivers are professional as well. I would rather have a serious complication at this what are you than any of the many other IAA facility I have been to.
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