What clients say about Ray's Automotive, LLC. in Culpeper (VA)
So today I was scheduled at 1pm for a oil change and when I arrived to Rays I was greeted by the lady at the front office and from the beginning she wasn’t the lady I spoke with originally to schedule the appointment I spoke with Jessica Easter but when I arrived I was told that Jessica Easter had called me and notified me that my scheduled appointment had been cancelled but there wasn’t a phone call from Jessica Easter or voicemail as I was told from the lady in the front so then I preceded to say I had drove all the way from Warrenton with my check engine light flashing along with my oil light on and they refused my service and truly I believe it has to do with that fact that Rays daughter Amber and my Brother Russell have a personal problem with me and this is a family own business but at the end of the day they were very unprofessional and are bad for business you didn’t have the decency to call and actually cancel the appointment like a professional, and then on top of that you don’t accept my money and me as a paying customer due to some family drama but my oldest brother Rodney and my Mother Janet Jenkins and other relatives can bring their vehicles to this place of business and they get their vehicle fixed and then never get turned away so I’m sorry this shop is bad for business they ain’t far and I wouldn’t take my vehicle here theses people they are unprofessional by far …but I took it to another shop and guess what their professional unlike this shop bring your professional opinion to a Family own business its very unprofessional …
Very pleased with the Service I received from Ray's. Chris is an excellent service mechanic. I recommend Ray's automotive for all your service needs. Counter specialists are all very polite. Awsome experience. Thank you
Many years ago I trusted this shop with the installation of aur bags. My mistake this time was trusting that the same people same ethics were still running the shop. My second mistake was paying them 50% before they d id the work. So I was put on the back burner. Two months in the shop and I receive a call that my hydrolic cylinder had cone in from the repair shop...which they originally c kained that the part was
I drove my truck in there for a pre sale inspection. And had to pay to tow it home after paying $980 for an inspection and parts were left on my passenger floor board! They are not accommodating and use the term “family” as a marketing ploy. They are not even fair really when considering the circumstances.
The overall quality of the upper and lower ball joints is great. The only issue I had was with the hardware. Specifically, the lock washers. When tightening the nut, the lock washer caught on the nut and stretched the washer out. This happened to both washers on the lower ball joint. I ended up reusing the original washers and had no further issues. Please see attached picture.
My SUV has 135K miles on it. Took it to Ray’s for new brake pads, rotors, and struts. And it’s running like new! Price was also excellent! Thanks as always to the crew!
I was in a jam, needed immediate repair for some what of a small problem that I couldn't repair myself. I could not afford a long down time. Ray's understood and got me in. I was up and running and back to work the next day. The mechanic and front office staff were all professional, understanding, and helpful. I will be going back and recommend Ray's to every truck owner. Any size.
We will definitely be taking our RV back to Ray’s! Family run business with outstanding customer service. They went above and behind to take care of our rig!
Rays Automotive took on a last minute job on my 66 Volkswagen Bug. Very friendly and informative every step of the way and got it done on a time crunch. Price matched the service I received and had my bug driving like it was brand new in 1966! 10/10 service and customer service was great! Jessica and Amber were great and the guy working on my vehicle was just as nice and took extra care of my antique Volkswagen Bug. Thank you again!
The Rays team did an excellent job with my truck. They maintained open communication throughout the entire process, and the repair cost was actually lower than what I had been quoted.
Rays automotive was the first place I had major surgery on my vehicle that had absolutely no problems afterwards and completed the job to 110 percent satisfaction. The staff is the friendliest and most knowledgeable I've delt with in my 67 years. The mechanic that worked on my vehicle is top notch.Thank you Ray's from the whole heart ❤️.
Friendly people. They got to my vehicle late in the afternoon when I was in a jam. Nearly $300 for installing a battery in my Honda Ridgeline seems crazy though. I should've asked. When I commented that I might've been able to get it done for the price of the battery at a parts shop, they could only diss the brands sold at parts stores, and boast about their Interstate brand batteries.? sorry guys, but you invited my honest comments and you got them. Good people successful here for a long time. Just surprised at the labor charges here. They were happy to collect it so they should be happy to account for it to their public.?
On Friday 11/29/24, we were passing though the Culpepper area on Rt 15 on our way to Ohio. We blew a bearing on one of the camper tires. Fortunately, we were near Ray’s Automotive. Ray and his staff did everything they could to get us back on the road that day. They even stayed after closing time to finish up. Since it was nearly 6, we drove about 2 hours to a campground. Ray called us about 8 pm that evening to make sure we made it safely. I worked in customers service my whole life and they really impressed me with their service. If I lived anywhere near Culpepper, VA they would definitely be my shop of choice.
Thanks Guys we appreciate all you did.
This shop and the people who run it are nothing short of amazing. Perfect communication, great work, and reasonable prices. They did what they said, when they said it, and for how much they said it would cost. I appreciate their attention to detail, their explanations, and their overall friendly nature. I will certainly be making the drive from DC to have my truck serviced at Ray's. It is hard to find a mechanic you can trust in today's society...Ray and his shop is the welcome exception to that. THANK YOU!
Absolutely fantastic customer service. I talked to Ray (Owner) over the phone prior to bringing my classic diesel truck into the shop which had a lot of custom work done to it. He met me at the door and we had a great conversation in his office about the project and the realistic expectations. Every step of the way Ray or a team member would reach out to me personally for approval of each part or service being completed. This is a top notch shop that I will absolutely come back to.
I am a customer of Ray's Automotive since Ray established his business here in Culpeper. I had several severe problems with my vehicles, from bad vibrations while driving to a complete modification of a suspension and some issues in-between. Ray and his team have been always straight forward kept me in the loop at all times. In case of the vibration - of which the cause was unknown - Ray himself acted like an investigator and considered every possibility until he found the reason. It would have been easy for him to just sell me a new transmission or at least a new drive shaft. No, he was searching for the least expensive solution first. His entire team is following his example. For me it does not matter who I am talking to in this team. I know that THESE values are carrying through the company. My upmost thanks goes to this team:
Jessica, Amber, Tim, Michael (who worked on my car), Chris, Ryan, Levy, Melissa, Jim, Heidi and De'ja.
Ray, you succeeded to build a wonderful team. Thank you for all your care and thorough explanations.
My warmest regards to all of you.
Joerg M Meyer
A loyal and very happy customer in Culpeper
We were two Canadians in an RV with a six-year old and two dogs. Our RV had issues... Not only did Ray and his team fixed it, but at a very reasonable price. They were friendly, efficient and honest. Ray and his team even provided us with things to do and helped us find a place to stay while we waited. Nothing but good people! Thanks guys, we're back home! :)
Been dealing with rays for years even when they had a small shop at there house before expanding. They have done multiple jobs including injectors and injection pump on my lb7. No complaints and i would recommend them
Amber and her techs were amazing with my customized unicorn of a jeep. Professional, courteous, and smart enough to understand the complicated transmission issues, keep me well informed, and meet the exacting standards of a high-tech modified rig! Highly recommend Ray’s!!!!
Ray's Automotive is experienced, thorough, fair, and trustworthy. My company truck is invaluable and I view Ray's as nothing less than a partner in keeping it in service and running right. They are top notch. I visited again recently for my annual safety inspection and some tire work. They are top notch...the people, the work they do...all of it, and vastly experienced.
My company has been bringing our vehicles here for awhile, Ray's has always done great work and been reliable on prices. They have always worked with us on short notice and done their best.
Ray's Automotive provided exceptional customer service throughout my entire experience. They consistently communicated updates about my car, ensuring I was informed every step of the way. Their attention to detail and dedication to customer satisfaction exceeded my expectations. I highly recommend Ray's Automotive to anyone in need of reliable and trustworthy car service.
Ray's Automotive provided exceptional service when installing a new set of tires, TPMS monitors, and conducting an alignment for my vehicle. Their team offered valuable input in the decision-making process, presenting various tire options and ensuring I was well-informed throughout. Their communication was excellent, from scheduling to updates on the work progress. The installation and alignment were flawless, showcasing their dedication to customer satisfaction. 1,000+ miles later, I highly recommend Ray's Automotive for their professionalism and outstanding service!
I recently had the pleasure of visiting Ray's Automotive in Culpeper, VA, and I must say that the experience exceeded all my expectations. From the moment I walked through the door, I was impressed by the professionalism, expertise, and friendliness of the staff.
First and foremost, the customer service at Ray's Automotive is top-notch. The staff is incredibly welcoming and attentive, making you feel like a valued customer from the very beginning. They took the time to listen to my concerns and thoroughly explain the services my vehicle needed. Their transparency and honesty were truly refreshing, as they provided me with a detailed estimate and a clear timeline for the repairs.
What truly sets Ray's Automotive apart is their exceptional technical expertise. The mechanics at this shop are highly skilled and knowledgeable, and it's evident that they take pride in their work. My car's issues were diagnosed and fixed promptly and efficiently, and I could feel the improvement in its performance immediately. The attention to detail and quality of workmanship are truly commendable.
Furthermore, Ray's Automotive utilizes state-of-the-art equipment and technology to ensure that every job is done with precision. They are well-equipped to handle a wide range of automotive issues, from routine maintenance to complex repairs, and they do so with the utmost professionalism and competence.
Another standout feature of this establishment is their commitment to customer satisfaction. They go the extra mile to ensure that their clients are happy with the service they receive. Throughout the repair process, they kept me informed of the progress and any additional findings, ensuring there were no surprises when it came time to settle the bill.
In terms of pricing, I found Ray's Automotive to be fair and competitive. Their rates were reasonable for the high-quality work and exceptional service they provided. They also offer various payment options, making it convenient for customers.
In conclusion, Ray's Automotive in Culpeper, VA, is a shining example of what an automotive repair shop should be. Their unwavering dedication to customer satisfaction, technical expertise, and transparent, honest service make them a standout choice for anyone in need of automotive repairs or maintenance. I wholeheartedly recommend Ray's Automotive to anyone in the Culpeper area, and I will definitely be returning for my future automotive needs.
Nothing but great experiences at Ray's. Estimates have always been spot on and the prices are definitely reasonable. Quality work, great staff, and a sweet shop kitty. In fact I first heard about Ray's from a neighbor who is a professional mechanic. Good call.
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