8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
Closed
Closed
Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Bay Custom Auto has been a trusted collision repair shop in Chesapeake, VA since 1981. Built on integrity and quality, we specialize in expert auto body repairs, damage-free towing, and detailing. Our advanced equipment, including electronic frame measuring and downdraft heated paint booths, ensures precise results. With strong ties to local dealerships and insurance providers, we make the claims process seamless. Our goal is to restore your vehicle to pre-accident condition with expert craftsmanship and outstanding customer service. Choose Bay Custom Auto for quality you can trust.
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
What clients say about Bay Custom Auto in Chesapeake (VA)
Pleasant to work with, great customer service! They kept us updated and provided excellent communication on the status of our vehicle. They arranged and coordinated everything with our insurance company. My
Car came back looking brand new. They even detailed my car and had a full tank of gas when I picked it up! They had my car repaired and back to me in a quick turnaround too!
Excellent company to work with.
From the time I came there for my appointment, meeting with the person going over the estimate and the complete repair of my truck all exceeded my expectations. Great work kudos to the staff.
Great staff, excellent body work. And I greatly appreciated how they kept me informed. I will use them knowing they provide excellent service and everyone there was so kind.
I had such a wonderful experience! The process was so quick and the staff were extremely helpful and kind. Once the parts for my vehicle came in they got my car in the shop very quickly and I had my car back 3 days later. Someone was in contact with me every step of the way, sending me text updates. I highly recommend!!!
Staff is extremely nice and professional, my car repair was superior and when I picked up vehicle it had been cleaned almost detailed. I recommend the company highly A+!!!
They did an awesome job on my car repair. I would definitely recommend their shop. Just have to take it back for a paint touch up but other than that they did great.
Brittany and the entire team exceeded my expectations. I brought the car in to get some front end damage repaired. I am very particular about my cars. Brittany explained to me exactly what was going to happen throughout the process and kept me informed the entire time. She was dead on. I could not have asked for a better experience. I don't normally provide reviews and I don't hand out this praise lightly, but they deserve it. Thank you all.
I would not hesitate bringing my car to Bay Custom. They do a superb job. They handled all of the haggling with insurance.
8 months later, another excellent experience. A very large scratch on our car was fixed in one day.
We are very pleased with the repairs, professionalism and communications. Our car looks great, the team worked well with us and our insurance company and kept us in the loop throughout the entire process. 5 star service. Thank you, Bay Custom!
From the moment I arrived, the team at Bay Custom were incredibly professional & personable. They took great pride in their work, and shared the same vision as myself for what we wanted out of my vehicle’s repair. Could not be thankful enough for the attention they paid to my pride and joy.
Eric in the shop, Tim in the office, and Courtney at the desk, thank you so much for making what can be a stressful situation a lot more manageable.
If you want excellent customer service!! You have to give bay custom auto In Chesapeake a try!! My ram 1500 is there and they made me feel that it’s in good hands!! Waiting for the beautiful work!! I’ve seen some beautiful work there so I know I’m in good hands like allstate lol but bay custom auto!!
Hard working, friendly, and courteous at the front desk. Shop mechanics turnout beautiful perfect work. You can not go wrong leaving your car at Bay Custom Chesspeake.
Bay Custom Auto offers the best customer service of any auto shop around. The staff is so considerate of the clients needs and convenience. A special shout out to Brittany who made me feel like a VIP! It’s not always comfortable for a woman’s needs in the auto industry. Thank you Bay Custom Auto!
Awesome communication, very understanding and helpful, amazing staff, super friendly, thank you to Deidra so much, she was so helpful and knew my car very well.
Amazing customer service and workmanship. I brought my Jeep Overland to them after being rear ended, and they not only had it done in less than a week, but washed and vacuumed it. It came back to me cleaner then when I gave it to them!
I highly recommend Bay Custom...they are amazing from the time you walk in the door! Their work is flawless!
will definitely be going back for any problems with my 21 toyota camry. I appreciate them so much, very professional & pleased with the customer service. I thank them again!
I would give 10 stars if I could! From start to finish Bay Custom website and
staff have been phenomenal! This company is extremely professional and poised with both knowledge, their flawless finish and customer service. Truly, want to give a shoutout to Deidra and her team! Thanks again.
Bay Custom did a great job fixing my fender bender. The paint blending is almost perfect! Tim was great as well as the rest of the staff. The repair took about a week and a half. I would come back again if I need bodywork done again.
I can’t say enough great things about Bay Custom Auto! From start to finish, their communication was top-notch. They kept me informed every step of the way about what was going on with my car, which gave me peace of mind throughout the entire repair process.
What really stood out was how they handled my insurance company. It was a nightmare dealing with the delays and back-and-forth, but Bay Custom Auto stayed on top of it, advocating for me and making sure everything got handled properly. They were patient, professional, and persistent in getting the insurance company to finally pay for the repairs.
The quality of their work is outstanding, and my car looks as good as new! If you’re looking for an auto body shop that truly cares about their customers and goes above and beyond, Bay Custom Auto is the place to go. Highly recommend!
I appreciated greatly how well Bay Custom worked with my insurance company. The entire process was seamless and Bay Custom kept me informed throughout the repairs. They arranged for me to drop off my rental when picking up my car. Icing on the cake? They did a phenomenal job repairing my car
I took my vehicle to Bay Custom Auto Collision after a minor accident, and while the damage seemed small, they ultimately ruled it as totaled due to the cost of parts and labor. Although I wasn’t happy with the outcome, the team remained professional and kept me updated on when they would assess the vehicle.
One thing to note is that they only communicated with the insurance company and did not offer any advice or alternative options directly to me. However, they allowed me to collect my personal items without any hassle and worked quickly so my vehicle wasn’t just sitting in their lot.
In the end, I left without a vehicle and had to purchase a new car, which was frustrating. While the process was smooth in terms of communication and efficiency, I would have appreciated more guidance on possible options.
I recently took my car to Bay Custom Auto Chesapeake for repairs due to a hit-and-run accident. I was very impressed from the onset with the professionalism of everyone I dealt with. I received regular updates throughout the process. The work performed was exceptional. I primarily dealt with Melissa and Tiffany, who were extraordinarily professional, courteous, and knowledgeable. I highly recommend Bay Custom Auto Chesapeake.
I had an exceptional experience with Bay Custom Auto - Chesapeake. Deidra was outstanding! She kept me informed throughout the entire process, ensuring I understood every step along the way. Her clear communication and dedication made what could have been a stressful situation incredibly easy and smooth. I truly appreciate the level of professionalism and customer service provided. Highly recommend!
I would definitely recommend Bay Custom to everyone! Everyone there was super helpful and communication was too notch! Kept me updated throughout the entire process and I knew what was going on and not left wondering. My insurance tried to give us a hard time with some stuff and refusing to cover certain things. Bay Custom is so awesome they said don’t worry about it, we’ll help you. They are the most reputable places you can trust and my car looked absolutely amazing when they were done! Please see them for any body work etc needs! You will not be disappointed!
Hi my name is Ms Garland. I want to thank Custom Auto for for doing an excellent job repairing my car in a reasonable amount of time. There professionalism and dedication to me as a customer, is unquestionable.
I would like to acknowledge Tim and his team at Custom Auto for there great customer service. Custom Auto is not just any body shop that treats customers with the upmost respect. I will definitely recommend them to anyone with auto body repair needs.
Thank you Custom Auto for a remarkable job.
Website
