Hello as a business customer and a private customer , when I'm working on my vehicles going into that store making a purchase from a rude person makes the shopping experience even worse. It's like this is the second time the guy is always so rude as soon as you walk through the door. He is the third checkout person, an older guy with salt and pepper hair. You asked a question about a part and he just looks as if you don't know what you are talking about. If I'm giving you my vehicle and I'm looking for a part I would think that you would give me options and not speak so rude just wanted to say something rude. It's not an option but when I'm working on my vehicles on my days off I enjoy getting parts and just working on my things but moving forward, I won't be in that location I'll just find another location to shop at. You should never make someone feel bad about making a purchase, just try to help the customer out. He's always at that same checkout station, the third one on the right.
I had a great experience at NAPA Auto Parts! The staff here are knowledgeable, friendly, and always willing to go the extra mile to help. They quickly found the exact parts I needed and even offered helpful advice on installation and maintenance. The store is well-organized, prices are fair, and the service is fast and professional.
It’s clear they really care about their customers — I’ll definitely keep coming back for all my auto parts needs!
MY HUSBAND WENT INTO THE STORE TO GET A PART FOR MY CAR. MY HUSBAND HAS BEEN SHOPPING THERE FOR YEARS. HE IS A RETIRED DISABLED VETERAN. THE GUY THAT HELPED HIM WAS LAZ. WHEN MY HUSBAND CAME OUT I ASKED HIM IF HE HAD THE PART AND HE SAID THE EMPLOYEE WAS SO RUDE HE GAVE UP. ANOTHER CUSTOMER CAME OUT THAT WAS IN THE STORE CAME OUT AND HELPED AND TOLD US ANOTHER STORE TO GO TO. THE CUSTOMER ALSO SAID THAT THE EMPLOYEE LAZ STATED THAT IT SEEMED LIKE HE MY HUSBAND WAS UNDER THE INFLUENCE. MY HUSBAND WAS NOT UNDER THE INFLUENCE BUT HAS A MEDICAL CONDITION. MY HUSBAND HAS SERVED THIS COUNTRY AND THIS WAS VERY UNACCEPTABLE AND WILL NOT BE GOING TO THAT LOCATION.
Just lost a valuable customer. You need a receipt to exchange brakes when it says napa on the box. Not like I was trying to get money, just wanted the right part. So in Napa's eyes everyone is a criminal and can't be trusted.
I ordered 4 Golf cart batteries on line. I called NAPA ( Bearmon & Johnson Inc.) to see when I could pick the batteries up. The Salesperson explained he had to get two of the batteries from another NAPA dealer and hopefully, they would have them the next day. I called the following day and the NAPA employee stated they had received my batteries but he was hesitant to sell them to me because of the late manufactuer date of the batteries. He offered to get more recent manufactured batteries for me but may take up to a week to get them. I received a call back from the NAPA representative the very next day and they had my batteries and they were manufactured the very same month I was purchasing them. I hate to say but it is not often these days that you get superior service from many businesses but the service I received at NAPA ( Beamon& Johnson) was TOP OF THE LINE! Not only did they ensure that I received the best batteries possible but they also unloaded the old batteries from the back of my truck and loaded the new batteries, (which are extremely heavy), in my truck. I highly recommend anyone who is in the market for vehicle/automotive parts to stop by NAPA(Beamon&Johnson) near S.Military Highway in Norfolk Va.. You won’t be disappointed. They strive to give you superior service because they actually get it. You are a valued customer.
This is where I usually go to get my parts. Had an emergency as my battery was dead in the vehicle I'm driving. I went there with my kids in tow to get a new one and forgot my tools at home. Usually someone there lends me a tool or two to fix whatever I needed to. Not sure if the policy changed but the guy wasn't willing to help me out aside from just purchasing a battery. Needless to say I left and went to AutoZone on Battlefield and I fixed my vehicle on the spot. With their tools. Morale of the story? Customers, don't forget your tools. NAPA workers, if you want to keep your customers, help them out. They lost a sale that day and maybe a customer for a guy who didn't want to help a guy out. Overall though aside from that one bad apple, I'd come back for the other associates there because they bend over backwards to get you what you need.
It's nice to know how this location treats their customers. Less than 6 months ago I bought a battery which I noticed was leaking acid a few days ago. I called this Napa and they said unless I have the reciept they can't warranty the battery as all the info to warranty was on the reciept. "We don't do look ups, that's AutoZone" is what I was told word for word. It took me going to a+ auto on princess Anne and the gentleman cam helped me get everything sorted out and got my battery warrantied. If you need parts don't shop here because they will jip you down the road just to save a buck instead of keep a customer coming back. If you have a job, you need to do it.
Best auto parts store in the area. The staff is knowledgeable and helpful. True professionals with real experience, compared to other chain auto parts stores. They also almost always have anything you need in stock. If not, they'll get it in within a day or two. And Napa brand parts have always been excellent quality in my experience.
Quick shout out to Pete, I’m in a tough spot at the moment and was tight on funds. How ever Pete understood my situation and went the extra mile to assist me and kept my business.. I’ll be back for my next oil change and maintenance needs!!
The part I needed was only available at Napa or on Amazon. I didn't trust Amazon so I went with Napa. The part I got is messing up immediately. The cost difference was about $300. So I feel like I wasted $300 I could have saved money on the part buying from Amazon and had easier returns. I don't have the time to let my vehicle cool down in their parking lot enough to remove the old part and I don't have another vehicle to bring the part up to the store. So I'm driving my vehicle with a messing up part hoping I don't blow my motor.
Expert help;. Our battery died in front of my doctor's office. Young Man came to bring us a battery from 10-15 miles away. Very professional! Have dellt with NAPA closer home but this was more than an hour away. Recommend Highly.
Has the parts I need when I need them. All the people are very knowledgeable and know how to treat the customer whether their buying a little part or a lot of parts. I buy all my parts here.
Napa has all your favorites, if it isn't in the store they will get it there quicker than you can say "omfg Barb is so hot, I'm gonna come here all the time and buy things I don't really need"
Always helpful staff who are not rushing to get you out the door. Sometimes gets busy but you always receive quality assistance from friendly staff. Even if your project is an odd one
Customer service is great. We always get helped in a quick and efficient manor. Ladies behind the counter know there stuff. Always seem to have what we bed for our F350 in stock at decent prices. AAA discount is a great advantage. Online and in store price may vary.
Good selection and knowledgeable staff. Probably the best auto parts chain in Hampton Roads.
Edit: Docked a star since they sold me the wrong oil filter for my car. If AutoZone wasn't open until 10:00 pm I would've had to pull the old nasty filter out of the dirty oil and put it back on the car until I could get the correct filter.
Excellent. I went here and had a nice experience with the staff.
I was looking for a particular screw for my vehicle and we were able to find it; they didn't have any on-location but they ordered them and I came back later and picked them up (they arrived within about an hour or so, nice!). I was expecting it to be a few days so that was fantastic. They were friendly and went above and beyond to help.
I'm not in this area often but I would definitely recommend coming here.
Jan 30, 2018
Nearest Junkyards to NAPA Auto Parts - Beamon & Johnson Inc
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