Don't know what's going on with this store but the past two time I have went in the employees were extremely rude and not helpful AT ALL!!! Have been shopping here for 10+ years and will never set foot in this store again until they bring in new employees. I would recommend driving 2 min down the street to AutoZone where they are more willing to help without attitudes.
Poor customer experience. Your shop says on the outside that you'll do free windshield wiper instalation with purchase. As soon as I asked the gentleman to do it, he muttered under his breath "well if you can't do it yourself." Didn't need the attitude. I most certainly can, but your store states you provide the service. It's definitely not the friendly car shop I remembered.
Poor customer service here. "BUDDY" I recently called this location to get a price and they would pick up and hang up. So I tried again and same thing... Well after the 4th attempt they finally decided to take the call. At that point I needed a name that was very rude and disrespectful and poor phone etiquette BUDDY
Always have the part I need and at a good price.Get military discount. Friendly atmosphere. They help me with my battery .Ran test on battery which I had bought there 6 years ago .Found it bad .Lasted longer than any battery I have ever bought. I purchased a new one .They took old one out and installed new one . I would highly recommend them .
Everyone is friendly and helpful. NO more tap to pay. Can't redeem Speed Perks points any more unless you are using their app, I don't need one more app tracking me. I have enough of those already.
The two women on staff while I was there were pleasant and reasurring towards me and others. They offered suggestions on how I could save funds on selected items. They made my car maintenence simple. This store has become my favorite place to shop for auto parts.
I went in for battery trouble & when I say I am a now loyal customer of that store I will drive 35 mins to get there. Ms. Robin was AMAZING!!! She was very knowledgeable and prompt and also very kind hearted to helping you with your problems!!!!
Very friendly and a few are very knowledgeable. But you can save over 50% using Ebay or Amazon on select parts...it saved me a lot if you can wait a few days.....love Speed Perks usually get $5 savings each month. The crew is always willing to check your engine light or battery problems. A1 IN MY BOOK!
Really cannot complain. Been looking for Rotella T6 5W40 for a couple weeks. Somehow they had a couple 2.5 Gallon jugs available. Cashier was pleasant and interactive. I tend to go to Advanced Auto over their competitors because their spaces feel better kept.
Great price on brakes and the salesman gave me price options instead of just giving me the most expensive option. I love a helpful and courteous staff and was greeted plus helped as soon as I walked in. I'll be back!
Only went in for a few moments, however they helped us out and we're very kind. One woman didn't have a mask but once there were more customers she put one on. Very knowledgeable and helpful though :)
It's one of our two auto parts stores in my little community of Deep Creek here in Chesapeake Virginia. They always seem to have everything I need already in stock, so there's no waiting on a special order, even when I need some relatively obscure part. All of the staff are very knowledgeable and friendly. Exactly what you would expect from a little community like Deep Creek. I highly recommend them. They're going to have what you need at a great price, and friendly people to talk to and even have some fun joking around with them. I love this little Deep Creek community. Even if you don't know everyone"s name, you still recognize each other, and that's a rare place to find these days. Drop on by. They'll have what you're looking for, and they'll sell it to you with a smile, and a few good words to brighten your day!
2020-09-03 Thanks to Rain the salesperson who knew at a glance exactly how to replace a rear wiper in my car! Spent a half hour reviewing my owners manual and looking at it in my driveway until I gave up. Rain smiled and said she'd help and 60 seconds later it was installed! 2019 I reviewed as "Right part, right time, right location."
Awesome services. This store is not over busy but the workers get the job done.They are a team. The women if they don't know they get someone that do. Nice...
Worst experience EVER, Guy inside sold me fix a flat and when I hooked it up ( guy told me to read the directions, didn't even offer assistance) it let the remainder of the air in my tire out and he just watched me from the door. I would never recommend this place to anyone. RUDE EMPLOYEES! I will be contacting customer service for Advance.
Excellent customer service. 12/26/2019 visit. Gave me computer code from check engine light, tested battery, helped me figure out compatible coolant/antifreeze, installed battery. Very friendly staff.
Staff is friendly, knowledgeable, and helpful. Military discount also offered. Parking lot can be difficult to get out of to road during rush hour times.
Messed up 2/3 of my online orders in the last two days. Gave me incorrect parts for almost every item I purchased. Items are packaged incorrectly. (Wring items with wrong packaging.)Tried to call and ask manager a question about my order and they had an attitude with me and was very snippy. Won't be going back for anything ever again.
Pretty good experience. Had local advice from a staff member to find a couple of stores unrelated to car parts. I felt like he went out of his way to help me and it was appreciated.
Better quality parts then Auto Zone. Auto Zone has more parts though. Coupons are getting selective. Really haven't had a problem here and it's your typical auto parts store. I go to AA mostly for the coupons and the better quality parts. Personnel have always been friendly.
These guys were very helpful! Went in with an issue starting my riding lawn mower, wasn't even a car. They charged my battery, advised me on troubleshooting the charging system, and were very friendly about it all.
Bought 2 sets of wipers today and had to bring one set back because I purchased the wrong Rain X wipers for my Chevy. Not only did Rain and Bernard help me with my return of the wrong wipers and the purchase of new ones, Rain (without asking) proceeded to install the wipers for me as well. Mellisa, Bernard, and Rain are all very friendly and helpful. Thanks
Great experience with Rain, I think that was her name. But there is an employee that I avoid, his name is Buddy. Talked to the manager about him and she said he had been there 18 years. So basically she was going to do nothing about his rudeness. So if he is in there, I turn around and leave. But the other employees that I encounter are fantastic.
BJ is the man! He helped me out very quickly and his customer service was much higher then I had expected from a auto parts store! I will definitely be back and I'll be sure to recommend everyone to go there if they need any parts!
Today I went to see Jake at the above location. I have been traveling for weeks and needed new wiper blades. He not only found the blades instantly, volunteered info about a special deal they offered to get the second blade at 1/2 price, but he also put the blades on for me with a polite smile and the greatest kindness. I would highly recommend this store as the service and experience were wonderful!!!
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