7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 9:00 PM
8:00 AM - 9:00 PM
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Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
AutoZone Battlefield Blvd. S in Chesapeake, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Chesapeake, VA or call us at (757) 482-8778.
Monday
7:30:00 AM - 10:00 PM
Tuesday
7:30:00 AM - 10:00 PM
Wednesday
7:30:00 AM - 10:00 PM
Thursday
7:30:00 AM - 10:00 PM
Friday
7:30:00 AM - 10:00 PM
Saturday
7:30:00 AM - 9:00 PM
Sunday
8:00 AM - 9:00 PM
What clients say about AutoZone Auto Parts in Chesapeake (VA)
Very disrespectful staff. I was in the store for 5 minutes and a worker without a name on his name tag used the F word 6 times referring to a customer.
I returned to this store after bad experiences 5 years ago. This time, the cashier was rude and my overall experience with other employees in the store was unpleasant. I guess they’re keeping it consistent.
The stores physically are all the same. The staff makes everything happen. I got great service here. Came looking for a belt for an old and modified engine. With just some potential measurements in hand they were happy to look things up and helped me search for what I needed which took time and lots of searching through inventory in the back. No even a hint of frustration and they found both what I thought I needed and some alternatives to try if that wasn’t right. Spot on.
They had exactly what I needed and they were able to look it up to make sure it was a exact fit for my vehicle. This is not my usual go to store but I was on the road traveling and specifically sought out an AutoZone and I'm glad I did.
They no longer install batteries that you purchase there. I bought a battery online for my daughter’s car, she showed up and autozone said they wouldn’t install it for her. Thanks for nothing Battlefield Autozone.
I will say the store looks pretty good, but the guy in there named Cody.. tattoos, glasses, beard... he is extremely rude, he was very rude to me when helping me and after he was done helping another guest he was saying mean things about that guest once they walked out and I could hear him down the aisle. No one forced you to work at autozone, if you hate your job then leave instead of having to be rude and spread your misery.
Zachary was extremely helpful in replacing my dead battery. He persisted in working some challenges as "frozen" bolts until the job was complete-all for the cost of the battery! Thank you AutoZone for employing such professionals. -retired Military.
This is my go to spot for parts and knowledge. The staff (Joe and Murph specifically but not limited to) are knowledgeable and caring. Every time I walk in I am greeted and asked how they can assist. I have had many discussions about car projects and I get many answers and discussions from all the employees. They take the time and care. I really appreciate this place and the people that work here. Thank you.
When I go there everyone is so.helpful. helped me find windshield wiper at other store because they did have the ones I needed. I recommend everyone to use this Auto Zone.
Service rep was rude. When we were checking out to purchase a battery he mentioned giving us the money back for the core if we brought back the old battery. I asked don’t you guys swap out batteries? He said not right now I’m not. There were three service reps and three customers including us.
We went down the road to advanced and got the battery slightly cheaper and the battery swapped out in less than five minutes.
In the last few years i have gone here, i can unfortunately only say i have had good experiences when dealing with workers other than the manager, joe, as well as a small number of other older male workers. Whether it is being questioned about a part i am buying and being told in a condescending manner that the part wont fit my vehicle, when it ends up fitting perfectly, or just giving me an attitude because he has to do his job, its always a negative experience with him. If you know what you are looking for and you don’t have an issue with a few unexperienced workers telling you that you are wrong because the computer says so, then by all means come to this establishment. However, if you are not very knowledgeable and would like to be welcomed and informed when you buy parts, i suggest you go to the advanced autozone down the street. At the very least their customer service is decent and consistent.
The store manager, Joe, & other team members, Emily & Bob, at the Great Bridge location, were extremely helpful in my time of distress. Car maintenance can sometimes be overwhelming; so I'm thankful that these three showed great concern, sincere understanding, & excellent customer skills. Much appreciation, Dr. K~
Cody is the best employee y'all got. He is very detail-oriented. He finds the right parts every time the first time. He's quick. He's sharp. He's got a great attitude. Customer service is top notch.
Cody V was super helpful to me at the Chesapeake location! I had a dying battery and he was able to check it and replace it for me. Great experience and I just wanted to tell him thanks!
Joe at the store was so much better help than the online service in Memphis Tennessee or or I ordered the transmission twice Joe on one encounter made sure that the part was correct and was ordered and taking care of Joe at this store is absolutely a benefit to this store
Every time I go in this store, the manager has a horrible attitude. Walk in today door open, lights on all I needed was a pack of bulbs in the isle and they could not do it because they were not open, then why was the door open.
Try smiling man, you are in a customer service business!
,
8/23 @ 12:55 pm. Went to auto zone on Chesapeake to return a battery (for my car) we order online . I said I have a return and said it was in the trunk of my car and I ask the guy (big guy,tall) if he could help get it out of the back of my car; because for me it was heavy. His attitude was that I irritated him by just being there. When he did go to out to get the battery he instantly said I did not by it here and broughtit in the store. I said I have a receipt. While I was looking for the receipt on my phone, the attitude was hurry up. Even though I was the only person in there. Another woman came, he said do u need something quick as to hurry her as well.
Not giving the "store" a one star but the EMPLOYEE. He seemed annoyed and indigent. Auto zone system indicated my purchase did not show even though we order it online on your website. I assumed all auto zones where connected so if I bought it in another store info would come up. Guess not. Bought at store #928, called them they were more helpful in explaining on my purchase.
An employee, Zachary, was VERY helpful today. I came in having problems with my trunk latch and he not only diagnosed the problem, but also assisted me in fixing it. Outstanding worker, he deserves a raise!
The store manager and young lady was awesome and patient helped me with my battery yesterday. Excellent customer service . You guys are amazing keep up good work!!!
I've never met such a rude people who will call you a liar to your face about a purchase. I'm disgusted at the service I received. I've never returned a thing to AutoZone. Just so we're clear I did have the receipt to return the item. I'd advise you to shop someplace else. Maybe they'll treat you better than they did.
Needed help with a check engine light and solution to correct it. They took care of it quickly and had me back out the door on my way. Friendly and helpful staff is always a plus!
I recently had an emergency with my vehicle.
I stopped into this AutoZone, looking for parts and advice. The staff was incredibly knowledgeable and friendly.
I quickly had everything I needed and a little extra advice to help me along the way.
Bob was extra courteous and took the time to make sure I understood what I was purchasing and how to use it.
Highly recommend!
Zach was very prosocial with everyone at the store. Excellent humor, friendliness, and quickness in swapping the battery. 5/5
Can't really say the same for the manager who yelled at Zach for discussing a separate matter with an older gentleman. A better way of handling that would have been to pull him aside and ask that he assist those waiting in line as opposed to already finished or even handing him a note. Heck there was an entirely other employee sitting right there not doing anything and made eye contact with me several times. Just played on his phone. Either way, it's not very professional to call out someone in front of others, especially if you want to be titled, "manager." Autozone should conduct more leadership and development training for this individual on emotional intelligence skills. 1/5
I do not have the words to express my gratitude for the wonderful people at this AutoZone. My ignition coil started misfiring and I’m on my way from Richmond to Corolla to supervise beach week for my daughter and 8 of her friends. The other mom left the beach at 5:00 and my car broke at 6:00 so I was in a very bad situation. Jay sold me the part and put it on so I could get to the beach. He was so kind. I can’t begin to thank him enough!!!
I’m gonna start by saying that I’ve been a loyal customer for 16 years find everything from Autozone. I talk to a guy name Zack this week about an engine for my work van, a new rebuilt block engine. I was told that the engine was the one that fit my vehicle. Zack had verified with the new tech who rebuild engine that that was the correct size. I agree with Zack to come in the next day around 8 PM to pay for the engine block and accessories. I came to store and asked for him. He was not there and talk to another guy, then this guys called the manager asked about it. So manager Answer very rude oh, you can’t buy this engine until you call the manufacturer that reBuilt the engine, blah blah blah. He did not let finish explaining So I turned around and walk away and said thank you for Nothing. Manager (big tall guy with beird) screaming to me.been extremely unpleasant situation and very rude that I wasn’t letting him help And the only thing that I said was that I had called and spoke to Zack. Today I call again ask for Zack. He answer the phone and he denied knowing that I talked To him, I asked twice and he said the same thing like he didn’t know me. This does not take helping people seriously make their waste of time. I have never left a bad review if if could leave them a -5 stars I would. This is how they repay loyalty for a customer that will be spending thousands of dollars Since 16 years ago, I would never come back to I’ll take my business elsewhere, where they appreciate customer and loyalty I’m going to a competitor store where have top managers and employee that wants to help others.
I called asking if they do tool rentals. I was informed yes, so I drove to the store. When I got there and asked for the tool the manager told me I can go check the aisle. I told him I just called and was told I can rent the tool. “Yeah, we don’t do that.” And then he walked away.
Manager couldn’t care less to make eye contact or even be bothered to show us where anything was.
Walked over to Taylor Do it Center and was in and out in 1 min thanks to there great customer service
I went to the Auto Zone in Great Bridge off of Battlefield and Johnstown last night because my low beam light was out. One of the employees was out smoking around 8 pm. I ask him if he could change the light and he stated that they couldn’t do it and then his hands were too big. So I ask which one is your hand to or you just didn’t want to do it. I returned on 3/14 again employee standing outside smoking I ask him if he could change the light and he said yes but he was on lunch and I told I would wait. When I purchased to lights and waited 20 minutes. So went to return the lights because the company service was horrible. The store manager showed no considered a long with the other employees. Stephanie apologized and as we were walking out another employee which I did not get his name yelled out that she should not mess with the light.Customer Service has really gone out the door. And I will not spend my money in this location again. I appreciate Stephanie for trying to help. The store manager and the other employees need to work on Customer Service .
New manager new staff in the last year. The service was professional and knowledgeable. As a mostly retired mechanic it was pleasant to talk to people with an understanding of vehicles. The last several visits I was able to get my parts quickly and more importantly the correct part.
Customer service at it's best, I'm am so impressed with Rico's suggestions and services, as a senior citizen it is so much appreciated. I have been to that store twice, and Rico and I joke when I go in there. He's friendly happy and helpful. He literally brightened up my night as I drove home with new lights in my car. Can't thank him enough for keeping me safe. He went above and beyond duty. Thank you AutoZone and thank you Rico. Mary
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