7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 6:00 PM
9:00 AM - 5:00 PM
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Working Time and Location
Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. Discover exceptional auto care service at Firestone Complete Auto Care in Chesapeake, VA located at 600 Pavilion Dr. From tire sales to maintenance and repairs, we offer comprehensive solutions for every make and model. Keep your vehicle running smoothly with services like oil changes, brake inspections, and engine repairs. If you're a Chesapeake resident and want to experience reliable and affordable auto care tailored to your unique needs, schedule an appointment online and or visit us today so our expert team can take care of your vehicle and get you back on the road.
Monday
7:00 AM - 7:00 PM
Tuesday
7:00 AM - 7:00 PM
Wednesday
7:00 AM - 7:00 PM
Thursday
7:00 AM - 7:00 PM
Friday
7:00 AM - 7:00 PM
Saturday
7:00 AM - 6:00 PM
Sunday
9:00 AM - 5:00 PM
What clients say about Firestone Complete Auto Care in Chesapeake (VA)
Generally have no problem with Firestone, but needed an oil change for 2015 Jeep Cherokee and the price of the oil was triple what I would pay for in the store for 6 quarts of synthetic 5W-20. Couldn’t believe it. Never doing that again.
Gave them my truck for the weekend to do the alignment and inspection after I just personally replaced all of the suspension and steering. I picked it up and was told the alignment printout would be in my email. It never was. I took the truck home and it still felt off. Called them about the alignment and proof that is was done. I was told it couldn't be given to me because their printer didn't have ink. They said I could bring it back. After that call, I was called again by the mechanic who said he had a picture of the read out and he would email it to me (he never did). I ended up taking it to a different Firestone auto care and the truck was still completely out of alignment. Everything red.
Best case scenario is my new tires and parts wear out super fast.
Worst case scenario is something catastrophicically fails with me and my toddler in the truck.
I could live with you admitting that you forgot to do the alignment. Instead you lied to me and potentially put my child in danger.
I availed myself of the CAR CARE PACKAGE special prior to having a state inspection. Told there were no issues ('everything looked good') except for tires. Scheduled an appt. for tires and state inspection. At inspection, was hit with a bill for numerous items. Whilst the service performed was satisfactory (repair of failed items that needed to pass inspection), should have been informed at the time of the CAR CARE PACKAGE that items were out of compliance for state inspection, independent of the criteria for the CAR CARE PACKAGE. The CAR CARE PACKAGE is useless. BTW, have already flagged these issues with Bridgestone/Firestone ( back in beginning of Sept.). Was told someone would contact me. So far, nothing. Won't be back. You had your chance to respond and address independent of social media. Told you you I would post if no response. Cheers, or not.
And you lost my windshield washer tub cap.
Update 9/30: So I did hear from Brandon. After apologizing profusely, without acknowledging anything Melissa told me at vehicle pick-up, proceeded to say the auto care package was 'rushed', end of day? - NO, since I came in at 8AM and didn't get the vehicle out until after 11AM. He then went on a babble about some 'research' he did, and stated they can't do a pre-inspection inspection for VA inspections. If you practice due diligence, and find items that are potentially failing (independent of VA inspection criteria), or soon to fail - e.g., leaking shocks, loose / excessive play on front wheel bearings, exhaust leaks, etc., shouldn't this be told to customers paying for the package? Had a special, but the normal price for the auto care package is the same cost as a VA safety inspection - coincidence? Would like the $5 for the washer cap, but refuse to go back there. Folks should look at posts on Next Door - similar issues. Keep away.
The service was excellent, everybody was extremely friendly, professional and knowledgeable. The manager Brandon was extremely helpful and made what is usually a negative experience with any car trouble, into a positive experience and I will absolutely be sending anybody in need to his Firestone! A small local mom and pop shop feel with the national backing of the Firestone brand, what a great location and staff!!
Drop your car off for 2 days at minimum! Dont believe any time frame they provide. 2.5 hours for an oil change. Then tried to charge us for a warranty covered item (nail in tire they found)
Unethical upselling. Brought car in for a new tire and to check for a vibration. Brandon got focused on increasing the service bill instead of doing what we brought the car in for. He told us that three year old tires (we bought from Firestone) were dry-rotted and needed to be replaced. He also said that two other tires with 5mm tread needed to be replaced. Very disappointing visit.
The experience at this location was top notch. They were very welcoming and professional when I went in to get my vehicle serviced. Customer service was on point.
Brandon is always amazing & so helpful and informative! I haven’t had a bad experience with Firestone and I’m always there (not literally) but I always keep my car running well
I had issues with a nearby competitor balancing my new wheels and tires correctly and correcting an alignment issue they couldn’t seem to get figure out so I made an appointment with this Firestone at 9am. I dropped it off early and they had it done in less than 2 hours. Everything was fixed perfectly. Alignment was spot on and the wheels are balanced perfectly. Thank you for getting my vehicle fixed correctly the first time and honoring my appointment time even though I wasn’t there waiting!
John at Firestone went above and beyond to help me on short notice. He quickly attended to my needs without making me feel rushed and got me in and out in no time. His knowledge about tires was impressive—he took the time to explain the differences between them clearly, helping me make the right choice. On top of that, his friendly and professional attitude made the entire experience smooth and stress-free. Outstanding service from start to finish!
Staff is always friendly and helpful! I’m kept well informed about the steps being taken to fix my car and any preventative maintenance. Will always be a customer!
Came in for an oil change. Brandon was great and the service was extraordinary. Got me In and out in less than 15 mins. Will definitely be taking my car back for all future issues!
The team at Firestone in Chesapeake on Pavillion Drive were amazing yesterday! They went above and beyond for my family when our car broke down on the way to the Outer Banks. They knew how difficult it would be for us if we had to leave our car there, so they got us right in, diagnosed the problem quickly, drove to multiple places (up to 45 mins away) to acquire the parts needed, and then fixed the car all before they closed. At the end of the day, they even offered us cupcakes! They did a miracle for us yesterday and we are so grateful that they could help us to get to our vacation destination without anymore issues. They treated us like we are loyal customers despite the fact that we are from Maryland. I would highly recommend this business to everyone.
Great service! John and Bill both explained the best options for my tires and made sure I had the best rates. I’ll definitely be back for future service!
This Firestone location was able to accommodate me for a state inspection even when heavily busy. The representatives were professional and communicative regarding when my car would be finished, great experience overall.
Brandon and his team are extremely pleasant and professional to work with. Their customer service is unmatched. I’ve taken my vehicles here for a few years and I have always been very pleased with my interactions with the staff members! 10/10 recommend!
Anytime I visit this Firestone I ask for Derek to handle the work done on my vehicle. Very trustworthy & overall just great at the job. I will always come back to this Firestone, it is clean & well managed. But Derek is your Go To guy !!
Quick, smooth, and professional experience. Derek handled the inspection thoroughly and explained everything clearly, while Melissa at the front desk kept things organized and welcoming. Great team — highly recommend.
I always feel safe about the work I need done on my car . It's difficult being a single female and trusting a auto repair place shop. I Brandon and his team are top notch and I highly recommend them.
Virginia Beach is the perfect place to visit, also the worst place to experience auto trouble! Stop by and our experts will solve you automotive issues from flat tires to radiators! We are a COMPLETE auto care center. If we can’t help, we’ll gladly guide you to one of our sister locations for an outstanding TLC auto care experience!!
We have taken all of our family cars here for servicing for several years and I have always been happy with the level of service. They are really fantastic about communicating what is going on with your car and have been proactive in offering options for addressing issues as they come up. They are also very nice and professional in all of my interactions with them. Two of our cars are nearing 300,000 miles and are going strong!
The attention to detail that Brandon and his employee's give to each customer is amazing. Not only are the professionals at what they do, but they want to make the experience pleasant. Great Job!
Had a great experience at this location! Went in for an oil change, tire rotation and alignment. Taylor did a great job and very efficient! I highly recommend this location.
You will not find a better shop to have work done to your car or truck. Brandon and his team are top notch. The customer service is also top notch. These guys know what they are doing and the pricing you will not find a better price in town.
Brandon and his staff have always been beyond respectful and helpful. I have taken my vehicles in for oil changes, tires, routine maintenance as well as some larger repairs and never once have I felt like I was being sold a product or service that wasn’t necessary and in my benefit. They have taken the time to answer questions as well as ask questions. The only staff/place I would trust in the Hampton Roads area
This is the only repair shop I go to for brakes, tires oil change or whatever else my vehicles may need. They are always courteous and on time and the prices are always fair. I highly recommend you try them out if you have not done so!
For a major chain I would expect the maintenance to be fair and honest. What I have experienced is high prices and upselling and what feels like shady tactics. I have used this Firestone since it is close to my current home. I had paid for some life time services which I looked benefit from the extra initial cost and follow through with the deal.
Having purchased the lifetime brake service which should have covered the the pads I was still charged for the pads today. Additionally they attempted to upsell me for a brake flush, the air filter change and the one that was most egregious was the cabin filter which my car does not have. Declining all the additional services it still nearly costed $600 for just the front brakes and rotors. If I had known I was going to pay dealership prices even though I had lifetime brake service I would have gone elsewhere.
Other issues I have had with Firestone is during inspections. Once I was told my car needed an alignment while it was in for inspection, I told them I got the lifetime alignment so go ahead and do it. After that it wasn't needed any more. They have also tried to fail my cars for simple fixes like headlight haze, hairline crack in the tail light, and headlights out of alignment. Some of these I would characterize as judgement calls and low hanging fruit for a maintainer and they wanted to charge an what I feel is unreasonable price for fixing them. This is just the things I can think of off the top of my head.
All this is to say I do not trust this company and I will no longer give them my business, and I would urge others to look elsewhere as well.
Took my car in for state inspection. First time at this location. When entering my information into the system, the inspector Derek Ringer realized that it stated my plates were invalid and came out to ask me about it. I had no idea what he was talking about. Thanks to him bringing that to my attention I found that my registration listed different plate numbers than the actual plates they gave me to put on my car two years ago. I’m very glad that he was so diligent and thorough in his job and now I am having that taken care of with the DMV. Excellent service very clean shop very professional people.
I originally had my truck towed to a different Firestone to replace the wheel bearing. A week and a lot of $$$ later, they told me it was all done. I drove it home and noticed the alignment was off. When I called, they told me I’d need to take it somewhere else for alignment and they’d reimburse me. I brought it to this Firestone after a harrowing trip down the highway. The crew was polite and attentive and fit me in to their schedule. They informed me that there was no way to align it correctly because the wrong parts had been installed at the other Firestone. They offered to contact the District Manager for me about the situation. They’ll be fixing it at no charge to me on behalf of the other Firestone because it is not safe to drive anywhere else. I am very happy so far and after talking with them, am confident that they will fix my truck correctly.
Making a customer change out their own wheel in the parking lot of a tire shop is wild...told me it would be 2 hours just to take off my wheel and put another on that I'd dropped off the day before. Not 2 hrs for a tire install, just simply taking off the whole wheel with tire to swap with another whole wheel that was ready for pickup after the tire had been mounted. Then I guess they realized they messed up cause 2 minutes after I got home they called and said the wheel I dropped off was ready with the new tire already installed/mounted. The manager the day before had been nice and helpful, but the service tech suggesting I change my own wheel out because they had 4 techs call out is poor service for something that would have taken them 3 minutes with their equipment. Thankfully I had my tiny floor jack and 4-way with me.
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