Caleb came through for me after another towing company let me down. Was quick, efficient and polite as can be. First time ever using Greenbrier Towing and will always call them and have already referred them to people for future use. Thank you for coming through when no one else did!
Best towing service I've ever used-Prompt, Professional, Respectful. From the tow operator, to Marlene at dispatch, to the owner who took the time to answer my questions; They were above and beyond-reflecting good management/leadership. -Will be my first call in an emergency! -Retired military
James made this experience so wonderful. He didn't rush make sure my vehicle was secured. Please fix his brakes on his truck make lots of noise. Thanks James and be blessed.
Chris did a great job towing my BMW 750i, I busted the crossmember K frame where it held my front lower rearward control arm so we had to remove the tire to pull it on/off the bed without causing anymore damage to the areas surrounding the tire and Chris did exactly that. Greatly appreciated! Highly recommended
Today Chris came and picked us up after we flooded out our car. He was polite understanding and communicated well with us. Hopefully we won’t be needing a tow truck again but If so we will be calling greenbrier towing and recovery.
Marcus picked up my car, towed it to my house and he took the time to put it exactly where I asked him to. He was friendly and super professional. Would highly recommend Greenbrier Towing!
Had a flat from a curb I couldn't see under a flash flood. Kalob hooked me up! No pun intended. It was pouring out and he went above and beyond to help me get my car out of a parking lot that was flooded on all sides. He arrived quick and was out of there just as fast. Thank you!
Had my rear end blow out while on the interstate with my wife and child. Called greenbrier and they gave me a reasonable quote… shout out to Dylan, the driver who responded. He was very professional, courteous, and knew what he was doing 11/10. Would give 6 stars if possible thanks Dylan!!!
The battery of my Dad's car died while far from home. Greenbrier towing was great! They made it to us in good time and attempted the battery jump. They took the car to the closest advanced auto parts and my Dad had access to battery purchase and placement. The Greenbrier towing associate was smart , helpful, professional, and thought of quick actionable solutions. Highly recommend!
Just came and tow my sons car from in front of my house on July 5th 2025, then said that the fire lane on the opposite side of the road means that you can park in front of your home with no fire lane sign. Tow truck driver asks for $25.00 to drop the car, cash or card only to then tell us that they don’t accept card. Will be reporting this towing company at to the city for taking someone’s vehicle from right in front of their home stating that an entire road is a fire lane.
Greenbrier Towing and Recovery saved me in a sense. My car was shaking and could only go 20mph so I called them asking for a quote and they gave me the cheapest quote out of everyone I called for a 10 mile destination. They aren’t just affordable but they are very friendly and helpful people. I am also wondering how I could apply as a tower, should I go in person or call?
10/10 recommend! My husbands car was on the side of the interstate and they came to my rescue and towed to a tire shop and really helped me through a stressful time. Highly recommend!
In a time where good customer service is sorely lacking it is quite refreshing to feel valued as a customer as well as having a service provider showing the foresight to anticipate the needs of my family during such a crisis.
I want to thank you for services rendered. You certainly set the standard for other companies to follow which certainly reflects well on management and its staff. I will certainly recommend you to my many friends and family. Thank you again for taking the pain out of a bad experience.
Literally been sitting in my car all night because I got stuck in snow. Was told it would be 25-30 mins after being told I had to pay ahead of time because of the time or wait until 8am. Was told I would be contacted before he arrives but no call was received and your voicemail is full so I can’t even talk to anyone….out 140$ and still stuck in snow and now don’t have the money to pay another service provider even if they came out
I had a wonderful experience over the phone with Marlene. I work for an insurance company and had to reach out to get some updates to a receipt to be able to help a customer. She was absolutely wonderful. She was able to take care of the updates and get me the new invoice quickly. She was a pleasure to speak with, and I hope that we get to work with their company again in the future. In a business work customer service is so important. She is a diamond a dozen.
Insurance company provided vendor left me waiting for two hours. I canceled that service after zero contact. Called Grenbier Towing and they were on scene in ten minutes and Auston was fantastic.
He actually delivered my vehicle to the dealer before I made it home.
100% recommend, they are my go to service in the future.
Their service softend the blow of a crappy Monday.
WELL DONE! From start with Bobby on the initial call, to the quick and immaculate finish by Austin. Customer service/ professionalism is top tier here! Thank you guys for making a painful process painless!
Timely pick up and tow to the closest car repair shop near my home. Austin was professional and kind! I was stuck on an interstate bridge when my spare tire blew out but they were still able to get me.
I was initially waiting on my car insurance’s out sourced towing company and had to wait 90-120mins with no call/confirmation from the company (I even called them and no answer). I am glad that I decided to call greenbrier towing and Recovery instead as it is more than likely that I would still be stuck on the bridge if I hadn’t. Thanks to this company, I am now writing this review in the comfort of my own home!
This will be my recommended towing company from now on! Cheers and thank you so much!!!!!
Best towing service I have ever had. Had special requirements to tow my bmw and Bobby to care of it quickly and with extreme care. Thank you for the great service!
So nobody likes to meet a man with a tow truck but if you need to this is the company to work with! Sadly an inattentive driver crashed into the back of us on our way to vacation. They went above and beyond. Including, but not limited to securing personal items that were irreplaceable.
I had the best experience with Frank who was professional, very nice and understanding. He did not only tow my car to the nearest discount tire but also took me to an atm and gave me a ride. He saved me from a situation that would have ended badly. I would recommend Great bridge towing company especially Frank to everyone 24/7, they are reliable and dependable and professional.
Found ourselves in a need of a tow while we were in Chesapeake. We needed to be towed to NC and they could do it. First place we called and they said eta 45 minutes. We recieved a phone call within 10 minutes from the driver. Our driver was from Michigan and he was great. Hands down the best and I would highly recommend them.
AMAZING!! Family owned business. They answered my call immediately, gave me an estimated window of arrival, and arrived precisely at the earliest time estimated. They were very friendly and helpful, and most of all, they went above and beyond to make sure that my car, my belongings, and I were safe. Turns out my spare was also flat, so they went so far as to fill the spare with air, and double check it for pressure and damage before sending me on my way. They were just good people. I can't recommend them enough!!
Mike was really friendly and super helpful today! He got my car towed quickly and efficiently, even though we couldn't get the car into neutral since it wouldn't start. I would reccommend their services to anyone!
When my car died at a clothing store they were incredibly friendly and helpful; was quoted a 30 minute wait time, but technical difficulties extended that. Kyle arrived after about an hour and even tried to help jumpstart my car again! In the 15° bitter cold! To no avail, but I appreciate him going above and beyond. The car had corroded battery terminals and will be soon ready for me to drive again. Great company and I'm so thankful for the live ETA updates! Thank you Kyle for the outstanding service!
Mike is amazing at his job, very professional and reliable. State Farm insurance should just go through this company first for their policy holders. After two failed towing companies today and over 6hours of waiting, this one got it done fast and friendly and the communication is one of the best I’ve seen… thank you so much!
Called these guys on a Saturday at almost 3pm and Mike shows up within 25 minutes! He was "done for the day" but my call came in on his way home...he turned around and came and got us and dropped my truck off at my mechanics shop. He was very professional and just a nice guy. I actually gave him a tip, as I feel its important to recognize and show "thanks" as one is able. Mike, so nice to see that there are good people out there doing a hard job with integrity and kindness!
The driver was awesome and made sure that my Dodge Durango was loaded with care. I really appreciate these guys taking care of me quickly after having to wait over 3 hours for the other tow companies that couldn't help me. It always a hassle being able to get a tow truck on base but the driver was patient and professional. I would definitely use them again. Amazing company. Please give my thanks again to your driver.
Outstanding service! Met my last minute needs, needed to get a travel trailer moved in less than 24 hrs. They were quick to accommodate and price was $165 cheaper than 3 other quotes in area. No issues delivering 2 hrs away. Took extra care of my trailer, made sure tires were good even topped the air off to ensure safe travel. First class service!
Aug 07, 2021
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