James was very communicative, knowledgeable, and arrived in a shockingly fast time. I will be recommending Hickory Towing to friends and family! 5 out of 5 stars!
So, I was involved in a car accident in October. My car was towed to the new yard in Chesapeake (without my consent) because I was taken by ambulance. While my car was at the tow yard, it was broken into amongst a few others.. my phone, my airpods, my medicine & a few other items were taken. The owner showed me the video so there was proof that this did occur… i never received any compensation for the things stolen since my car was in THEIR possession & i had to wait until Monday to even retrieve anything from my car (my accident was on a friday).
Long story short, if your using there yard as a storage or if your car needs to be towed or have been towed by them. Please protect your belongings because they will not be compensated by them.
Hickory Towing was highly recommended to us from Checkered Flag for towing. As it ended up, Matt used his high powered charging equpment to jump my vehicle. It went from dead to running within minutes so I did not need a flat bed tow. I was able to drive it to the dealship for service quickly and on a Saturday before they closed! All around Hickory Towing is a great service company, has top notch equipment and highly trained people! I'm Impressed and Thankful!
I had a great experience with Patrick at Hickory Towing this morning! I needed to get my truck to the shop for a leaking water pump. Called Hickory Towing and within 30 min Patrick was at my house and had my truck loaded up heading to the shop. Very professional, efficient and great to work with! I will definitely be calling Hickory Towing for any future towing needs!
Fantastic experience with Hickory Towing! Called around 8am and Patrick was here by 9 to take my car to the dealership. Everything went smooth and easy!
Very quick and affordable service. James R was extremely helpful and went above and beyond helping with my vehicle! Would highly recommend Hickory Towing!
Great service. My call was answered quickly and a driver was dispatched within the hour. Patrick was professional and the price of the tow was fair. I would recommend Hickory towing to anyone in the area.
Hickory towing is always my go to for our needs! Great service and always super friendly. Patrick kept me up to date through the whole process, definitely recommend!
I absolutely recommend using Hickory Towing. The customer service is Top notch and the owner is awesome. Matt is very personable and helpful. Make them your first call if you are ever in need of some roadside assistance. They can tow any size vehicle.
Quick, easy, and as affordable as a tow place can get. I have been having unfortunate issues with my car. And they’ve been able to help me out on 3 occasions in the last month. Sure it’s a bummer, hr working with people with great personalities and are quick at taking action, helps make the situation all the better. I never did get my tow driver’s name but he’s helped me 3 times with my Honda Civic. You know who you are. Thank you, man.
Great service! Very fast and reliable and great communication. I had a totally different experience with another towing company so if I ever need a tow in the future, I know to call Hickory Towing! 100% recommend.
Hickory Towing saved us when we had a blowout on our horse trailer on the interstate. They had our tire changed and back on the road in no time! Thank you for keeping us and the animals safe and getting us back on the road!
These guys are on it. After calling four other towing companies, they were the ones who actually responded (how are you available 24/7, but have no trucks available?!?). They arrived 15 minutes after I hung up. He tried jump starting my truck again and got me up and running immediately. I will most definitely be using them exclusively and recommending them to anyone who needs roadside assistance.
While traveling through the area back from vacation our vehicle got a flat tired and needed assistance. Once called, the driver came out quickly and was able to safely tow my vehicle and transport my family to the nearest mechanic. Thanks for helping us get our travels back on track!
Amazing company ! Came very fast affordable towing and the driver did his best to work with me and make sure me and my vehicle got home safe. Would definitely recommend this company for any towing needs!
The woman in the office was very friendly & had a great smile. The guy charged my battery for me & patiently guided me passed another very close car backing up. I would recommend this towing company.
Hickory Towing was very helpful keeping me updated about my truck after they picked it up, very professional, great service and good prices! I will definitely be calling them again if I need it!!!
I was from out of town on my way through Chesapeake to identify the body of my recently passed brother-in-law. The guys at Hickory not only got me to a shop to look at my car within a half hour, they called in a favor with the owner and helped me get the car looked at very quickly. Incredibly guys. Can’t recommend enough.
My mother’s camper got stuck on a barrier pole at Wawa and we were unable to get ahold of an RV towing company. Our roadside assistance could not provide us with a time of assistance and we needed to get to our campground. My mother called Hickory Towing and they answered right away. Asked for a picture and said no problem and were with us in less than 15min. They came over prepared to help, bringing a tow truck and a flatbed truck. They assessed the situation and were easily able to move the camper off the pole. The gentlemen looked over the camper and said the damage was all cosmetic and that there was no damage to the actual rig of the camper. They really went above and beyond and took the camper to their shop and cut all the pieces that were hanging off and made it look neat. They even drove it back to the Wawa for my mother so that she could get gas. They really made my mother feel confident in driving it again. If you ever need towing assistance, Hickory Towing is the place to call! Thank you for allowing us to enjoy our camping trip still!!
I hate to leave an unfavorable review for Hickory Towing because I’ve utilized their services in the past and they were just 5 stars at the time. Unfortunately this experience was different. To begin, I parked in the wrong spot at my apartment complex (imagine that but I digress) and I was towed by Hickory Towing. I take full responsibility for parking in the wrong spot, that was an unwise decision on my end. However, I was under the impression because the tow was at 5:30am, this was considered to be “during the day” so I thought the tow would be $150. However they classified 5:30am as “night” and the tow was $195. Now the sign states $150 Day/$175 night MINIMUM so the bare minimum price would have been $175 (since they classify 5:30am as at night). Either way I retrieved the car 2 hours later of it getting to Hickory Towing’s lot. I strongly feel as if they could have charged me $175 but again I digress. The worker actually stated that the city sets the rates and the city tacked on an extra $20 in fees recently. Anywho, I ended up giving the worker $200 in cash (because it was cash only) and I even allowed him to keep the change ($5), simply because he said he didn’t have “change to give” me back. Not a problem! Mind you I didn’t receive a receipt or anything. The worker merely took a picture of my license and told me to have a nice day. Fast forward and as I am driving away I hear a strange noise under the underbody of my vehicle. So of course I call Hickory Towing to let them know something was wrong with my car. They told me to bring it back to their lot so their mechanic could look at it. Their mechanic was actually the same worker that I gave the $200 to for the cost of the tow (which was $195). The mechanic fixed the issue but claimed that the “heat shield/under tray” must have already been “slightly damaged” prior to him towing it. Personally, I strongly believe that there was no prior damage, and that this was a result of a poor hook and pull. Nonetheless, I was not given anything for the inconvenience, but he did fix the issue for no additional fee. Which to me was well warranted because they caused the damage to the vehicle. Nonetheless, I feel as if I should have asked for their insurance information and really pressed such an unjust issue but I chose not to. I merely want people to use precaution when dealing with this company. This was so distressing, I wouldn’t want any car owner to experience what I experienced this morning. One worker that arrived towards the end of the ordeal stated that he “owed me coffee next time”. A monetary amount for my inconvenience would have been nice because me driving even that short distance with that metal under tray hanging could have resulted in an atrocious situation.
Car needed an unexpected tow out on 168 EXPRESSWAY during high traffic volume. Called Hickory Towing - received immediate help. The service provider (Joe) took the lead at my MOST STRESED time. Ensured my safety, my car, and tow needs were handled professionally. Offered me to sit in the truck until my hubby picked me up or would take me with vehicle to maintenance service provider. They definitely made a bad afternoon much better. Thanks, service provider - Joe. Definitely 5 for company and 5 for Joe! They are now in my phone as "just in case."
Back on December 30, 2023 I was involved in an accident with my 1968 Camaro. A guy made an illegal U turn and struck my car on the right front side leaving my car un drivable. My wife contacted Hickory Towing and told them the situation, Hickory dispatched a flatbed and it arrived within 15 minutes. The young man who was operating the truck was very kind and professional as he saw that I was already highly stressed. The right front fender was buried into the tire preventing it from moving/ or turning. The operator asked if it would be okay to pry the fender out just enough so the car could roll and I said yes. Despite my car being badly damaged already, the young man very carefully used the winch on the truck and was able to pull it out. I cannot begin to tell you how much I appreciated his handling of the situation and his skills in not damaging anything else. He got the car loaded and placed it perfectly in my driveway. I applaud Hickory Towing for their professionalism. I would highly recommend them to anyone.
My family ended up in a ditch with there camper on north west annex, glad that Hickory towing was able to rescue them, very expensive but they are safe and we are very gratefull.
My teenager drove the car into a deep ditch. The tow truck driver was there within 10 minutes and pulled us out. He was professional and kind to us, which we both appreciated.
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