A driver named terry showed up and was able to turn my terrible morning around. He was very swift and really knowledgeable. 11/10 experience. Buds towing is lucky to have him work there!
Update, I had to unfortunately use buds towing again. Terry again made it to me in less than 5 mins!!! Terry saved my butt again. Thank you buds and Terry!
I have been a customer of Buds towing for many
years and received excellent service. They explained everything, prices are very reasonable
making my experiences exceptional.
I booked in advance for a pre-purchase inspection before travelling hours to get to a car dealer nearby, bringing the car I wanted to buy to them, only to get them to refuse to work on it until the following week.
The women in office is very rude and inconsiderate. They also charge outrageous prices after they get paid by the state to pick up a wreck and make money of the salvaged vehicle. Would give negative stars if I could.
I was traveling and had something go wrong with my car in Ruther Glen. I had no idea where I was and didn't know anyone. Eddie came to my location... Not only was he extremely friendly... He opened my hood ... And was able to show me what to do to get home. I'm very thankful.
I was off one day, called and made an Appt. for an Inspection. Appt. set up, and no more than 10 minutes later I had a cancelation at work, so I called and asked if there was time that afternoon. Told to be there by 4. So smooth, so easy going, Inspection in and out. I will be taking my Car repairs to them, I trust this business and appreciate the help. So many Inspection Stations won't set an Appt., 1st come, 1st serve motto. Then you wait for it seems like hours, and not very personable. These People are! That in my book goes a looong way!
Thanks to Bud’s Towing and Recovery Specialist Tom. He was able to get my wife back on the road in minutes today. Amazing work from everyone involved. Thanks to the Dispatcher Mark for getting a truck on the road in minutes. Excellent service, highly recommended
The towing service was right on time to help when our friend hit a deer late one night in my college daughter's car. Although I wasn't made aware of the incident at the time, Taylor was a huge help in helping me get things in order for the car and taking care of the unexpected invoice. Thanks for everything.
Visited this shop 5 years ago and had a terrible experience over a simple state inspection. Front desk clerk was nice but the shop foreman was beyond rude, very unprofessional, and refused to inspect my vehicle and threatened to fail it without even inspecting it. Things may have changed since I was there but I do think people should know what can potentially happen.
Save yourself the time and go to Caroline Garage. They know what it's like at Bud's Towing and they'll square you away.
DEFINITELY WOULD NOT RECOMMEND. One of the worst customers service experiences i have ever had. The guy that was driving the towing truck was very polite and helpful. However, the woman at the office was very rude and had an attitude to match. The entire experience went from bad to worse when she refused to open the gates even after all feels had been paid. We had to leave our vehicle for an extra day (until Monday) and pay an extra fee because of it. Definitely would NOT recommend it.
I never had a problem with them. I always get my car inspected and if need any work done to my car I prefer to go to Bud's Towing they are very friendly and affordable to me. So I really appreciate Mark, Tammy and there son for all that they do for me if needed. Thanks again for y'all assistance.
Website
