Never had a AAA tow arrive on scene so fast. Nelson (?) was a maestro with the truck. Had busted a tie rod so couldn’t steer. He got one wheel on the truck, hopped in the cab, zoop zoop, we’re loaded. Great communication, super fast. Thanks guys.
was stuck on the side of the road and Metro Motor took great care of me. The driver was calm, friendly, and knew exactly what to do. Great service all around.
Great service. They showed up fast and handled everything professionally. The driver was super friendly and made the whole situation way less stressful. Definitely appreciate the help.
In all my years of getting tow services, Metro Motors was thee best. Johnnie (driver) showed up within 20 to 25 mins like the AAA dispatcher mentioned. He was professional and courteous! I also got to ride inside of Johnnie's clean tow truck, to the service tire shop. If ever need a tow service again, I hope I'm routed to Metro Motor Towing of Alexandria. Thank You!
I waited for hours for the Metro Motors driver. AAA told me the driver was 20 minutes from my location, but I had to call AAA again when nobody showed up for an hour. That sequence happened 3 times (driver was supposed to be 20 minutes away but never showed or called). After 3 hours of waiting, I heard that the Metro Motors driver claimed I was not at the vehicle when he showed up. That's a lie, and anyway, he was supposed to call when he was a few minutes away. If you look up other reviews you'll see that this is a familiar pattern for Metro Motors. They decide they don't want to tow and then lie about it. I will never use them!
Predatory towing practices. You’re better off calling the police to deal with these people. They upcharge and will scam you, especially if they think you don’t know better. If you can, avoid this company at all costs
Absolutely HORRIBLE!!! I waited 5 hours. The first person didn’t have the right tow (i needed a flat bed) the second person they sent claimed they didn’t see the car when the car was still there (i was looking right at it) and finally 5 hours later after 20 calls and lies being told they were on their way. All to then be told they cancelled the tow because they didn’t have a flat bed. I’m lost how the second driver claimed to have a flat bed but couldn’t find the car then turned into them supposedly not having a flat bed…. Even if that was the case you knew for hours you didnt have a flat bed why not just say that so other arrangements could be made. Waited 5 hours and put me on hold then they hung up the phone. Horrible experience. Step it up this was very unprofessional.
I just can’t thank them enough for save my life/night last night. My car broke down on the middle of the night right on the 395 highway, they were the only company that answered at that time and it took them no more than 20 min to come get me. Their customer service is incredible and from now on this is the only tow truck company I would ever call/recommend even if I’m out of state.
I just had the best most professional towing service ever! Basically, I need a quick towing to a nearby parking lot due to construction. I couldn't get behind the wheel either. Omar arrived literally in less than 20 minutes of me callingthe company. His service was prompt. No problems with towing! He even parked my car perfectly in a crowded lot on the jack thingy! So professional and polite! Any towing needs and I will be calling Omar! Thank you Omar!
This tow company is extremely unprofessional. I have been waiting for a tow truck for over 2 hours with no update. I called once and they said an hour. After over an hour with no tow truck, both myself and my insurance company tried calling and no one answers the phone. Totally unacceptable. I do not recommend.
Dealing with Metro Motors was super easy. They were responsive, on time, and transparent about rates. Will be my go to tow when I’m in a jam. Thanks for all the help guys!! Very professional
My engine was overheating and I panic. Thank you, Omar quick, safe and easy. He also keeps you updated with photos once your vehicle has arrived to it’s destination
Great service and communication! The towing service came under 30 minutes and gave us updates on arrival time. The technician made sure the car was secure and parked the car at the destination. Highly recommend Metro Motor Towing.
Omar was great, and towed my car to the collision shop and put the key in the night drop for me. I didn’t have to follow him to the collision shop. Thanks Omar!
Homar was professional and made what was a stressful event for me, as easy as possible. Price was the best I was quoted out of 6 different companies. Highly recommend.
Started of fine and I was understanding with the rain and their dolly having a flat tire. However, the blatant disregard for clarification on delay of initial pick up and duration of the drop off.
I requested a pick up at 1:30pm which got pushed to 4 pretty much due to 1st dolly or tow truck tire issue. Understandably so things happen so I was okay with it. At around 4:15pm they said they would be on the way to drop location 45min with rain and traffic it would be around an hour I assumed. I left work around 430pm and drove from MD to the location in VA that the drop location at around 6pm was at upon arrival no car.
So I had to call for a follow up. Was told they had another tire issue with their vehicle. I said I understood but turns out it was two tires not one and they needed to get another one of their trucks. I was understanding of the delay and difficulty of trying to change the dolly and cars out on the highway but I kept being told 20mins that would turn into an hour. Eventually after the back and forth of follow ups on my end. I was told Oscar (the owner) is on his way. He ended up not arriving until 9:44pm and no apologies or anything was said the car was dropped of partially in the spot overall just a terrible experience. I hope it was just an off day but for $295. I would expect a little more customer service and communication without pulling teeth and nail.
Such a great, easy experience with this company! Towing companies get a bad rap but this company was super responsive and kind. The owner was very helpful and so cool! If I’m ever in a bind, this is the company I will be calling! Thank you!!!!
The customer service and fast service was amazing took me to an amazing mechanic that fixed my car for a reasonable price thank you for your help really appreciate it I definitely recommend using this company for any towing services
Today my car died in the middle of the road and the police’s tow truck and a personal tow trucking friend were taking a long time. Omar was at the right place at the right time he took my car to Woodbridge for a great price! I’m so thankful. The service was great and friendly.
I would like to share the experience that i have with metro moto towing it was a mis understanding because of the insurance but omar is amazing he walked me tru and helped deals with insurance company he towing my car and he was very responsible I really appreciate everything that you very much if you ever need a towing or body shop I recommend metro motor towing
Omar and his team helped out tremendously! My Range Rover needed a flat bed due to the air suspension and he made sure I got one. He also was on site to make sure everything was smooth with the loading. Jorge the truck operate was awesome as well. I recommend these guys anytime you need road side assistance.
10/10 experience! My estimated wait time at over an hour, but the tower truck driver arrived a little under 30mins. Once he arrived, he was professional and provided updates once he dropped my car off at the mechanic. My vehicle was treated with care. Thanks again Metro Motors for the outstanding customer service.
Hands down one of the best customer service companies also their staff is very helpful!! My car broke down twice and i called them the second time because of how quick they came the first time and how good they treated my car!! Definitely recommend them for your car services!
I have never had a better towing service like this amazing technician worth the money . I didn’t know where to take my car so I he recommended me taking it to 2300 Columbia pike location and they had a good service too . I love metro motor towing and mechanic shops they are the best .
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