Michael was very friendly and professional. He arrived on time and took great care to make sure he did not damage anything in our garage as the car was towed away. Very happy with the experience!
Michael was wonderful!! He got to me quickly, showed up with a smile, and delivered friendly service! Thank you again for helping me out on a hot day, I highly recommend Road Runner Wrecker!
Michael from road runner wrecker is incredible! He was extremely careful and thorough in putting my 2024 Model X on the flatbed. He was honest and thorough with explaining the next steps of the process and answering my questions. Road Runner wrecker has a contract with Tesla in the DMV and has experience to aid in recovering teslas and uses a flatbed with straps on the wheels to protect the undercarriage (battery) of the car. If you ever need a tow for your car, this is the company to use!
Great customer service! Freddy provided a quote over the phone and quickly sent a tow truck. Jose took great care of my car, ensuring I got to my mechanic before they closed.
My hat’s off to James! He was driving a rig this evening and he let me get a few pictures to show my son. My son is four and he loves trucks and big rigs. He was asleep when I saw James but James was very gracious to take a few photos for my son. Thank you, James!
He arrived within the predicted timeframe. Rather than tow my car directly to the dealer (it would not start) he suggested that the car be jumped first. The car started immediately and I was off to a battery dealer to learn about whether a new battery was needed.
Travis arrived, hook to trailer ready to pull the rig up a hill. When residents tried to pass on their way to their homes. He took time to explain the situation (I have no patience with rubber neckers). 1) the driver did not attempt to deliver an OVERSIZE load at night. 2) he unhooked trailer repositioning he truck allowing all residents to pass. Excellent service!!!
Kevin was super helpful with my flat tire! He came in a timely manner and did a great job addressing the problem and explaining to me what was going on. Thank you for your help, Kevin!
A big thank you to Michael who provided us with a highly professional and friendly towing service today. He was our Good Samaritan and took great care of our car and us. Many thanks for your excellent service and kindness, Michael!
Mark Rodgers was the wrecker driver. He picked up car in pouring rain and was there earlier then ETA. Did a fantastic job. I will recommend and call again!
Michael was very professional. He was on time and very experienced at his craft. Towing is easy, but he made it seem that way. I felt very confident that my toolbox was going to get safe from Reston to Woodbridge. Thank you.
I'm sorry it took so long to get back I believe my dilemma was on September 29th I sit on the fuel island at the flying j at 323 in VA from 12 noon till 8:15 pm waiting on road service. First of all Winchester truck service shows up at approximately 3-4:30pm and the first thing the wanta be tech said is where is your batteries and this here guy is my apprentice then cones the do you have any tools all I have is a screw driver then proceeds to say younger a starter and leaves a whole helluva lot quicker than he showed up so I called road service again and explained what had happened and they said they contacted Roadrunner and they'd be there directly and when that fella showed up I thought here we go again another wasted call this tech was dressed as if he was on the way to dinner with his family and never hesitated for a minute to jump under the hood and find the problem and fixed it in less than 45 minutes very professional about what was taking place and even stuck around until I left to make sure I was ok
You guys should be a part of the Good Sam Networks...you could add some class and professionalism. Your office reps are friendly courteous professional and your drivers are prompt professional and friendly!
The driver was on time and took great and careful care of my car. You see me very knowledgeable of his responsibility and a great deal of experience. In the future I will always use Road Runner.
Can't thank the gentlemen that helped my wife and I out enough. We were in a pretty precarious position with our vehicle that was on an incline, in a ditch, and up again some barbed wire. The men that helped us got us out without any scratches or issues to my vehicle (aside what I had done to get it in a bad spot). Great guys, reassuring, and reliable for a Saturday call in the middle of the VA mountains. Thank you again Jon and I believe Darnell!
Excellent skilled professional driver! He had Zero difficulties picking up my vehicle and delivering it to the repair shop. Though it was quite dark he was able to align the equipment up with no issues. Highly recommend!
Their towing guy came in very very professional friendly and respectful, my car battery was completely dead even then he made an effort to take it out of the garage. he was well versed and knowlegable. very smoothly he transported my Range rover on truck. i was impressed. HIGHLY RECOMMENDED!!!
Rescue came very quickly, within 20 min of my call. He jumped my truck and explained clearly what I needed to do next. Thank you !!! Very nice and courteous.
I had to wait a long time which sucked but the best part was my driver. He was super friendly and drove me all the way back to my shop of choice and had me laughing the entire way. His first name is Jordan and that’s all I really know but he was a pleasure to ride with.
Excellent. Driver was prompt, professional and really knew what he was doing. He was very careful in loading my car and delivered it to the dealership quickly. I am totally pleased
I used toad runner through my car’s on-star like service. The person was very professional and quick. It was a very nice and warm December afternoon but by night time it had rained and was very windy and cold, the temp was at -5 and I did not have on the proper attire to change my tier. I waited a very long time but I guess that is not their fault, it was my UVO service that chooses the towing company to call.
Carlos arrived timely, provided battery charging service and got my car running again within five minutes. At all times he was very professional. At my request, since we were going in the same general direction, he followed me to my destination in case I had any related car problems. I did not. His kindness was above and beyond expectation.
The driver came on time, was very professional and explained everything clearly. Was able to jumpstart my car before towing it to the auto shop. Made sure the auto shop manager got the keys, waited until I got there, directed me to the person he gave the keys to before leaving .
I had a great experience with Roadrunner. They were very quick to tow my Tractor Trailer from Fairfax VA to Dublin Va. Vehicle was exceptionally clean.. Which is more than I can say for my own truck. I had a great Driver that took his time and did everything to ready for tow and to put it all back after we got to Dublin to my mechanics shop. If I'm ever in a pickle again in Northern Virginia Roadrunner will be the first I cal. I highly recommend this company.
Extremely satisfied with the professionalism and efficiency of the technician. I had a flat tire on the Dulles Toll Road and the technician arrived in a reasonable amount of time. He was courteous, friendly, and explained everything to me. I knew I was in capable hands. Top-notch roadside assistance experience. Would highly recommend and I’m very grateful.
They were courteous, friendly, and showed up 40 minutes earlier than I expected. They followed up to make sure the job was done and I was satisfied. They had the tow truck just in case my car would not jump start. I was very satisfied with my service from beginning to end! The office staff was very helpful and efficient. I definitely recommend them. Tricia
Driver was earlier than expected. Extremely professional and polite. Made sure my problem was resolved before he left. Highly recommend them in your time of need.
Bo , the tow truck driver recommended to my vehicle to another dealership that was able to get in and out the same day. He was very professional. His knowledge of his job helped me get home. Thanks again. Bo.
Great service. Professional, on time, and not a word of complaint when they had to wait on me to complete payment of a third party repair invoice before my car could be released to them. Five stars.
Oct 24, 2020
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