I have returned to this collision center several times and each and every time, it's been the best experience I've ever had when it comes to dealing with car issues. Celine is an absolute gem! She is so pleasant and is always very helpful. She goes above and beyond and has even saved me money by rubbing off scratches that I thought needed major repair. This team is honest, and professional and makes the ordeal of getting the car fixed an actual pleasant experience. Thanks team!
Been calling since Friday morning. No one answers the phone. No one has reached out regarding the repairs on my vehicle. All communication just stopped. Meanwhile the rental is due back. Unacceptable
I had an excellent experience with MBA Collision Center with Manager Viken Doudakian. From start to finish, the team was professional, courteous, and attentive. They took the time to walk me through the repair process, explained everything clearly, and kept me updated along the way. The quality of their work is outstanding—every detail was addressed, and my car looks like it just rolled off the showroom floor. You can tell they take pride in their craftsmanship, from the precision of the paint match to the flawless finish on the bodywork. What really stood out to me was their attention to detail. Even the small touches were handled with care, and the car was returned to me clean and polished. It’s rare to find a shop that combines efficiency, professionalism, and top-notch quality, but MBA Collision Center truly delivers on all fronts. I highly recommend them to anyone who needs collision repair or bodywork done—you’ll be in great hands. They have had continous 5-Stars and theres a reason, so heres another, Thanks MBACC Mgr Vic and Staff Jonathan and team
Good customer service, they were able to fit me in pretty fast. Cons are it’s a bit overpriced. They also add charges for things you may not need so make sure you look at what you’re getting quoted/ do your research and talk to them.
Dropped off vehicle for body shop repairs, did walk around with agent. Picked up my vehicle and visible piece is missing from the roof. I did not drop off my vehicle that way. I would have seen and pointed it out to agent Nicolle Chavez. We did a walk around when car was dropped off, she noted all pre existing damages, any professional would have noted that and let customer know. I sent pictures of vehicle. Nicolle just happened to be off the next day. Asked to speak to manager. As always placed on hold manager and agent collaborate to discredit customer. My insurance warned me of this practice. Sadly I’m experiencing it. I have never used or installed a roof rack on my vehicle. Vehicle gets hand washed. So it’s on me. Thank you. I will never refer anyone to this service center. I advise caution and distraction if you choose to. Everyone is friendly to take your money but reluctant to assist. Spoke to Mark the manager and he was the typical manager, “I side with my employees” Thank you for nothing.
Our Metris van looks like itself again after someone rear-ended us at the lights. The repair was well done and the van hasn't been this clean for a while. Thanks to Becca for dealing with the unbearable insurance company for us!
Rafee and his team were amazing on fixing my AMG! It was suppose to take much longer to fix but once they got the parts they were on it! They kept giving me updates every week and letting me know what is happening in the process. I feel great with the service they provided, thank you Rafee and the team!
OMG! Thank you for people as kind and knowledgeable as Raffi. I, like many people are very emotional about my precious S550. I'm very careful who I leave my Chariot with. I have owned a Mobile Electronics retail store in Northern CA since 1984 and have serviced almost 200,000 vehicles. So, yes! I know something about service in the automotive service industry. I can not recommend Raffi enough, this gentleman is the whole package. These days is really hard to find people that are good at their occupations. Well Raffi is the RIGHT STUFF. My recommendation to anyone reading this review, ask for Raffi. Thanks so much Raffi for creating a wonderful experience. Its was so easy dealing with you, it's like nothing every happened to my precious. Yes I love my car! And salute you.
Raffi, Rebecca, and their team do an Excellent job at collision repair. Highest level of professionalism and customer service makes every vehicle repair a great experience. This is why I am a repeat customer who will only bring my vehicles to MBA.
Vick at the Body Collision is great. I see his professionalism, knowledge of Mercedes and how he is a great manager. I am a manger myself and I noticed how customers had some concerns or issues while I was there . He step right in for conflict resolution and a strategy.
I worked with Rebecca, who was amazing. Highly recommend this place, they when out of there way to help me though this Process of getting my car back together.
Best body shop in the DMV. I HIGHLY recommend this body shop for anyone looking for the best service for auto body work! Majority body shops will turn my car down due to the Matte finish paint. This body shop literally never fails me and provides me with the best care from the best team! I known Victor since 2016 him and his team are always working hard to keep their customers happy!! If you have purchased a expensive car I suggest you to not take your vehicle to somewhere else for a cheaper price and be disappointed for bad quality work. This body shop will take care of you and their prices are great.
I have had my vehicle repaired there in the past and the service has been good. However recently my car was declared totaled and so when I went to collect my personal belongs items had been taken from the car. I called and left a message with the office, but no call back. I am not sure how if anything will happen but wanted to make sure this is documented so if/when it occurs it will not be the first time of them hearing about it.
Terrible communication. My car has been sitting there for a month for a small repair. The unilaterally decided to take longer and never called to inform. Do not take your car here, period!
I took my 2020 Mercedes GLE350 in for collision repair and I could not be happier with the seamless repair by their collision team. My Lunar Blue GLE looks as great as it did when I took delivery. I'd like to commend Rebecca on her level of professionalism and follow up regarding my SUV. While it took longer than I would have liked, the paint was flawless and all of my safety sensors are working perfectly. Needless to say, I'm quite pleased at them for turning a stressful situation into a pleasant experience.
Vick, Rebecca and the rest of the team are the BEST! Unfortunately, we have had three occasions to use their services and even though I am moving an hour and a half away, I will always return here for body work! They are professional, courteous and they go above and beyond to assure customer satisfaction. You won’t be disappointed! Thanks guys for making my car pretty again.
Went to the collision center for a minor door fix. The service manager Vick is amazing. Very professional with hands on the job. The job itself was beyond amazing and done according to mercedes standards.
Brought my vehicle to this location for repair, could not be happier with my experience. This will be my preferred collision center for any future Mercedes-Benz vehicles.
A guy hit my car 2 weeks after I purchased it.. Sent it to Benz Alexandria Collision and I can not express my gratitude enough on how well they fixed my car and the great, exceptional, customer service I received as I awaited the repairs. Mr. Krikorian stayed in contact with me, giving me updates on how things were going and when my car should be finished. Also, it was a pleasure meeting him and some of the guys that completed the work. Vik, I think his name was, was awesome as well. I again, can not rxpress how grateful I am that I sent my car here for repairs. They all did a fantastic job.
Before I begin, it's important to note that I have visited numerous Mercedes dealerships (at least 8), and in my opinion, Mercedes Benz of Alexandria, is by far, the worst. Allow me to explain.
First off, it's nearly impossible to get a call / email back, even when your car is being serviced, but, the aforementioned is negligible, compared to the damage they caused to my car. The icing on the cake is that they are denying all responsibility.
While my vehicle was being serviced at Benz of Alexandria, damage occurred while in their possession. Specifically, the front bumper had been crushed, and the parking strip trim had been ripped off.
I first noticed the damage on 7/24, while my car was still on their lot. When I asked what had happened, the service manager (Frank) replied, "I don't know anything about that." In hindsight, hearing the former should have been a huge red flag, since the service manager, at best, was oblivious to the damage that had been done. Nonetheless, since my car had been declared a total loss, I didn't think I would be retaining it, so I didn't take any pictures of the damage. (BIG mistake) However, I think most people would agree, that noting the damage with the service manager is reasonable protocol and should suffice. Up until this point, I've never heard of a dealership that damaged a car, and then subsequently failed to remedy the situation. However, I should have listened to my intuition, because all the 'WARNING' signs were there.
Anyway, I ended up retaining the car 3 weeks later, at which point, I contacted the dealer about the damage which I had noted with Frank on 7/24. Long story short, they denied responsibility for all the damage.
I then escalated my complaint all the way through the chain of command, til I reached the GM (Peter Collins) and, he stated, after interviewing the employees, his view was that the dealership did not cause the damage, which is simply not true. As stated earlier, I saw the damage while at the dealership, in person, and my car had never left the dealer lot. Further, the service manager was informed, as we both stood looking at the damage. In addition, USAA took pictures on 7/3, while my car was at the dealer, which showed my car in pristine shape, which proved there was no prior damage. However, even after I showed Benz of Alexandria this photographic evidence, they still would not take responsibility.
I requested the dealership to check the video surveillance, and asked if they had taken photos of my car, before it left the dealership. To my surprise, they informed me they don't have records of the video footage going back that far, (beyond 30 days) and they did not have any pictures of my car, however I do not believe this. Most likely, they pulled the tapes, and once they saw they caused the damage, they simply denied having this footage. Now some may say this is a bold statement, but consider the following. Would a Mercedes dealership, or any company for that matter, with Millions of dollars in precious inventory, (stored outside, unsecured), take the risk of limiting themselves to 1 month worth of footage, when the cost of storage is negligible? I'll let you decide.
In any case, I have now escalated this issue with the Office of the Attorney General of Virginia - Consumer Protection, and I'll subsequently file a case with the BBB tomorrow. I also called the State Corporation Commission of Virginia, which handles insurance related matters, since they refused to provide me with their commercial insurance policy, since I wanted to file a "garage keeper's claim." The State representative told me that it's very rare for an automotive repair shop to deny providing insurance information once requested, and stated that this typically only happens with smaller, less reputable companies.
In closing, let me say that there are plenty of reputable, HONEST, automotive service repair shops out there, but this is not one of them. I highly recommend that everyone steer clear of this dealership, and avoid them like the plague. You'll be thankful you did.
Rebecca was the one assigned to our collision repair. Rebecca was quick and orderly when it came to updating the client about the vehicle at the collision center. Rebecca needs a raise!!!!. Rebecca keep doing what you're doing because you're doing amazing job at it Thank you Sincerely Dan Conde
Sep 05, 2017
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