What clients say about Quality Car Wash in Nortonsville (VA)
Taking your vehicle here is highly inadvisable. My car had a blown head gaskets, old brown Crown Victoria, some of you likely saw it sitting out there for over a year. They never touched it in all that time. Even after I foolishly paid $1200 in advance to buy the engine and get started on it. Was told repeatedly "I'll start on it next week" "I'll get to it next" then straight up told told he doesn't have my money or an engine. So after all that I was out another $150 to have it towed out of there, just to end up letting it to the scrapyard a month or so later. Do yourself a favor and take your vehicle anywhere else but here. Don't deal with these bullies, crooks, liars and thieves.
The attorney general’s office of consumer affairs has been notified and osha compliance check has been ordered for this shop. A “3 day” job has gone on for 7 weeks, they have the part I paid upfront and they refuse to do the job because “they are getting more traffic than expected and will get to me when they are more freed up” I’ve had promises from the staff and owner Chris that this job will be done within a day multiple times but never comes to fruition because other paying customers come to their doors. I know I’m disabled but my money is as good as anyone else’s even if I’m not being treated like it.
7 weeks ago, Quality Car Care of Norton towed our only farm truck to their shop to replace the transmission. They promised us the job would be done in 3 days and we paid the whole amount UP FRONT. They have delayed and delayed saying they keep receiving the wrong replacement transmission and that the salvage yard they use cannot get another if it rains, snows, is too cold, or too muddy. They refuse to use a different supplier and have not offered refund or any other alternative solutions. They have the right transmission now but refuse to start the installation.
My poor Expedition has had to do all the farm work and finally got stuck in a snowbank on the farm. She was not made for this type of work, but since our truck is being held hostage and still not being given priority despite all we have done and how much time we have given them, we had no other option!
We need our truck back to work the farm and to free the Expedition from the snowbank! My husband and I are both disabled and are being taken advantage of by this shop! We were promised the truck would be ready this Tuesday. Then they delayed it because they wanted to do another vehicle instead. Then they promised it would be next in line and ready yesterday. Now we have called and they think they might start working on it on Monday! We have no transportation and need our truck back!
If you didn’t know this is the worst shop to bring in your car for anything. They will cut every corner possible and it is a very un professional workplace, I’ve been cussed at by the owner and watched him throw tantrums at his employees. Car left this place worse than when I brought it in. Ask around and anyone who has had a experience with this place will tell you all about the owner including the past employees he has mistreated
Nothing but lying con artists and thieves. My wife went to get an inspection sticker. They told her that her brakes were unsafe and that she only had about 2 weeks left of daily use. They did not remove her existing sticker or provide a failure inspection sticker despite them telling her that the breaks were "in dangerous need of replacement".
They did offer to order the parts, but they were twice the cost of even the premium break pads at Advanced Auto, the labor charge was additional.
She new the price was high so she took it to a family friend at Adam's Tire in Wise. They took of the brakes and showed her the brakes were still like new. I went back to make a complaint and the younger "manager" cussed at me and told me to leave. Do not trust this "quality car care". It's more like a Quick Con.
My mother also took her car there for an inspection sticker (unbeknownst to me at they time and they did the same thing to her. They prey on people who don't know a lot about cars which is despicable. It's odd they didn't do the same to me, but only to my wife and mother.... you get the point.
Had a buddy of mines truck for over 6 months and kept lying about parts and when it would be ready. I Highly advise that you don’t go there for anything! He will take your money and run.
I will not do business with again. Took my wife's car there that only had 118 miles on it for window tint and he claimed his heat gun quit working. When we returned to pick up the car it had 125 miles on it. He had drove my wife's car to pick up the heat gun, which a business should have multiple heat guns and use their own company vehicle to go pick up parts. Bad business practice.
Awful! My neighbor had his vehicle there for over a month. They supposedly had it fixed about 2 weeks after it had been there and I took him to pick it up after it had to be towed to a dealership to be programmed and he had paid $1,200 for what was supposedly going to fix it but the vehicle didn't make it 2 miles up the road. Quality let the car sit there for a couple days before picking it back up then had it for another 2 weeks and every time he called they acted as though they were getting to it next but of course they never did so he finally had it towed home! Do not use this company!
I had a 2015 Mustang GT which I wanted to make louder and sound overall better without breaking the bank. For one the shop deleted my mufflers, resonator, and catalytic converters. One major problem with this is that he was all too eager to delete the catalytic converters seeing as that’s illegal in almost all states nation wide especially VA based on the inspection sticker. Second of all the pricing was outrageous for the quality of welding they did on the exhaust, I had to get everything rewelded at a different shop not even a month later.
Weird group of people over all. When i first started going it seemed okay, but the last time i had brakes done, they tightened the lugnuts way too tight. We're actually having to get them removed in ways that aren't good. I will never be going there again.
Excellent service! We were driving from Virginia Beach and our rear bearing went bad. We called Quality while on the road and they were able to secure the part and waited for us to arrive to complete the repairs. They returned our call promptly and even called back to let us know they had the part and would wait for us to arrive. Excellent repair and our ride home is much quieter and safer. Thank you Quality Auto Care for going above and beyond!
Owner and employees are extremely rude, this shop has MANY instances of unethical business practices, even damaging vehicles so that they can attempt to force customers to pay for more work. Literally any other garage would be a better choice. I'd take my vehicle to the zoo and let an elephant work on it before I'd consider QCC.
Horrible place to get inspections or any work done ymto your vehicle, they are rude, liar, they do not fix your issues they just worry about taking your money. They are sexist and racist and show poor quality of any customer service experience.
I wish I could leave these people no stars. I took my car to this shop because it needed a sticker. Upon my visit I was told I need a tie rod end to get the sticker and was quoted 30 dollars. A couple hours passed and I get a call from them telling me I need a bushing for the car or they can't put the sticker on it I was already frustrated but fine they quoted me 150 dollars and when I went to pick my car up charged me 258 dollars!?!?!? When confronted about it they just rambled off a bunch of bull and wouldn't budge so I paid it anyway because I was through with these idiots plus an additional 16 for the sticker. LESS THAN 2 WEEKS LATER!!!!!!!!!! My tires were smooth because they adjusted the tie rod end incorrectly I went down there politely today asking them to fix it because they screwed up my car so bad that I can't even ride it because it's too dangerous to move and then proceeded to lie to my face and tell me that they told me I needed an alignment which they most certainly did not say anything about and did not fix the problem they created. So, what should have been a 16 dollars sticker they created a 500 dollar problem.
Went to get a sticker on my daughters car and the lady returns and says you need a tie rod end before we can put a sticker on it. They weren’t able to do the work until the next week so they said I could get a rejection sticker or just be on my way.
I took the rejection sticker and scheduled the the work. The original quote was $152 for the work. Then I get a call from the mechanic saying that I also need a bushin.....the price goes up to $258. My wife picks up the car and my daughter drives it to Knoxville. When we return the two new tires on the front are worn smooth. We take it back and they say you should of got a front end alignment. They never told us this.
So what should have been a $16 sticker is turning into a $500 nightmare.
Please go somewhere else for service. There is no quality at this place.
Don't try to get a sticker here! They will keep your car for 30 minutes trying to find something wrong with it. Stay away from them unless you have plenty of money to waste!
Absolute joke!! Had bearings put in the rear end of my pickup a little over a year ago. I was told after I had it done that I shouldn't have gone to them because they don't know what they're doing. Hadn't had any problems until now and had another mechanic look at it. Was told that when the gears were replaced they just shoved them in improperly and used what looked like the old fluid to refill it and didn't press any of the bearings. Which in turn caused a chain reaction of grinding gears and broken gear teeth. Stay away if you value your vehicle. No mechanical experience at this shop.
Hard to tell if this is the correct place or not- as the address we have does not even show up on Google Maps.IF THIS IS THE SAME PLACE AS QUALITY CAR CARE LLC, 605 TRENT STREET, NORTON VA; well, be forwarned. They do not warranty their work apparently, in particular, if you buy a used part through them, have them put it in, they will not replace the part without an additional charge. Case in point: Had them put a used transmission in on June 3, 2011. Transmission went out YESTERDAY- July 26, 2011. Supposedly a 60 day warranty on the transmission. Fine. But- we're still going to be charged a MINIMUM of $200.00?? LABOR? This makes no sense. If you WARRANTY your work, if you are a reputable company, then there should BE no charge for replacing or repairing something YOUR BUSINESS put in. Simple. I asked about this at the time the transmission was put in, and the woman I spoke with in person (*running around putting out items for a garage sale, and acting too busy to actually answer my questions in a business-like manner*)- the only answers I kept getting out of her, was that the place they got the transmission from wouldn't warranty the labor. Well of COURSE NOT LADY! They WOULDN'T warranty their work, because THEY didn't do any work!!! It is YOUR SHOP that should be warrantying the labor- not the damned junk yard! YOUR PLACE OF BUSINESS NEEDS TO OFFER THE WARRANTY FOR THE WORK PERFORMED AND NOT TRY TO CHARGE CUSTOMERS ANOTHER 2 OR 300.00 FOR REPLACING OR REPAIRING WHAT SHOULD HAVE BEEN DONE CORRECTLY IN THE FIRST PLACE! If you Value your SANITY, avoid this place like the plague.
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