Richmond Auto Repair in
Guilford Township (VT)

Doug offers first class service and its always looking out for the customer, and is the first mechanic I've ever gone to that takes the time to explain what they've done and why. Wouldn't go anywhere else!

This guy is a gentleman and a humanitarian of the highest order. I had a small but urgent situation with my drive shaft. He fixed me up in no time even though they were busy and I wasn't a regular customer, and they charged me such a low price that they were basically doing me a favor even though they knew I was desperate and would have paid a lot more. Wouldn't accept another dime when I offered. I can't recommend them enough. I'm a customer for life!

Honest, thoughtful, accurate and easy to work with. Best mechanic ever!

Very knowledgeable and accommodating. My Volvo was running very badly. They quickly identified a “cracked coil” and replaced it for a reasonable price. Very pleasant people to work with.

First time using Richmond’s auto for my mini cooper and I couldn’t be happier they ordered the parts and dropped the car off added a few extra things on top car was fixed in one day and came in way under my guess was for a price I will be back for future services on the mini ! Thank you to Doug and his team.

If ever there was someone on Earth that I would call a saviour, it is Mr. Doug Richmond. There isn't another business in town that I have frequented so much they are sick of seeing me (my vehicle at least). This place is fair, at times I had been frustrated because I had money to do things, but he wouldn't do the work because it wasn't necessary; and then there are these times, now, where I am financially embarrassed and have to plan my repairs in order of importance and ability to pay. He hasn't steered me wrong, he has been the most patient person when I have to leave my vehicle until I have money to pay for it. He is the most humble person I have ever met. I feel like I am home when I pull into his yard, although my wallet would call it hell, his prices are comparable, his calm understanding demeanor is more than I get from family; he doesn't get mad when I do stupid things, like drive on a flat tire (it was low- I tried to patch it for a 200 mile trip, his guys patched it), or not checking the oil 3 months after an oil change (my cars are turn of the century). I did have the car undercoated (that's a different review) but that was done at his insistence "You've got so much money into this . . ." I can't Thank him enough for keeping us safe, although I bought a death trap (longer story) he has slowly but surely made it something I can drive, and know that, for the most part, it will keep rolling. It was a lemon when I bought it, (help isn't help in my life), and so I am happy to pay Doug as he is the only person on Earth that I can trust to do what he says and give me back my car in better shape than when I left it; and he dosen't want anything from me except paying my bill and maybe a shared laugh. People like him are rare and I dread the day he retires; he is the closest I have to really knowing what a "grown up" is and I aspire to be half the human he is. I've known Doug for more than half my life, quarter of a century of dealings- I have the deepest regard and Respect for him that I don't think I could ever truly convey to him how much he means to me. He knows a lot about a lot, approach with respect and You'll accidentally get a glimpse at wisdom. He is definitely a Soul I have come to Love and Respect; there aren't a lot of people I can say that about in this Taj-ma-hole of a life I'm living.

Really low key in a grateful way for the customer. Very intelligent creating awareness of what was not operating as it should and eager to treat the customer to a Good job! Also told me my tires were no longer in optimal condition. I am thankful for this!

Had our car that had set through the winter towed in with multiple issues. They checked it out and repaired what was required to be safe and inspectable for a decent price. They found other issues and quoted a price with no pressure. Thank you again for your help.

Doug is the most honest, honorable mechanic you will ever meet. He won't sell you something you don't need, will get it fixed right the first time, and is a caring human being. Helpful and kind. Basically, the best.

These guys are fantastic. There are some other good places around but I always prefer Richmond Auto over the rest. They know their stuff, they do very good work and they are friendly.

we had to return for some minor rework. We haven't been regular customers but Doug rebated a portion of our charges for the inconvenience of having to return. Never before have I had a repair shop do that. a class act and true professional.

Honest, reasonable, and very knowledgeable. I am so glad we found out about this local gem! He took time yo talk to me about all the repairs and answer my many questions.

Great shop. Greater owner. Doug is a truly good man. Kind, thoughtful, and helpful. Integrity.

William was super friendly and patient and had a great personality despite my lack of knowledge on locating where and what my mileage was so he could do my inspection....in the rain nonetheless! A+ service!

People talk about Doug Richmond with the kind of reverence and gratitude usually reserved for life-saving doctors, and now that he's our regular mechanic I understand why! Fair, honest, reliable, trustworthy - great people.

Doug is super honest and upfront about what repairs need to be made. Won't do unnecessary work if there is a cheaper solution. Best mechanic around.

Best around, hands down. Honest and straight forward, excellent mechanics. Shop is spotless and always calm. Only folks I feel 100% comfortable touching my car.

Honest, they do great work but be prepared to wait for an appointment. They book weeks in advance. They may be able to sneak you into their afternoon schedule if you call early to check

I have never heard a bad thing about Richmond Auto. My experience has been outstanding. Doug takes the time to explain what they've found and what the options are. The employees have been friendly and all seem happy at work.

Cheap, fast, nice mechanic. Doug is smart and helpful. His crew did great speedy work. Couldn’t be more pleased with the fact my lil Outback is rolling again and I didn’t even have to cancel any of my appointments today!

The best repair shop and the only one we love and trust. The service and the care that gets put into our vehicle makes my family and I feel safe every time we get into it. He is an honest man who cares about every customer he sees. He always tells you the truth about what your vehicle needs and or is going to need soon. The hourly rate is high but well worth every penny. Thanks always Doug.

The review by vtangerine is so out of line with my experiences that I wonder whether s/he reviewed the wrong company. I've never known Richmond's to be dishonest, sloppy, or not stand behind their work. Like others, I've had minor problems fixed for free and been told nothing was wrong, the latter having happened to me only one other time in over 40 years of car ownership! (Toriumi Auto Repair in Watsonville CA, another skillful, honest mechanic.) I went to Doug about four years ago on the recommendation of a friend who's been a customer more than 20 years; we are both very happy with him and his crew. EDIT: Seven years later, I still love Richmond Auto. And I have never been treated badly because I'm female--every woman knows what I mean!

Richmond Auto is a wonderful shop. Helpful; courteous; scrupulously honest; hyper-competent. Can't say enough good about. (Wish I could give more than 5 stars.)

Doug is one of the kindest, most competent mechanics in the area. A true gentleman. Great work at a very fair price.

Doug and his crew provide a top notch service, at fair rates. We've taken our company vehicle to his shop for a while now, and wish we started sooner. Doug (Richmond, the owner) handles all of the customer interaction, and he's very down-to-earth and easy to understand. His guys are very efficient, meaning we can have our vehicle back on the road as soon as possible. Doug will also tell us straight whether something really needs to be addressed or not, saving us from unnecessary repairs that other shops would try to pad their bill with.

I had to tow my 2004 Subaru Legacy to Richmond Auto because my regular mechanic couldn't figure out why it wasn't running. Richmond called me the day before he said he could start working on it and knew exactly what the problem was. Turns out all three catalytic converters were clogged which was preventing my car to move. A year ago my check engine light came on warning me about my catalytic converters but everywhere I got an estimate of $1500 - $2300. Richmond gave me an estimate of $1200 for all three catalytic converters including labor. My car was due to be inspected and he also found that my car needed rear brakes. He gave me a total estimate of $1500. I was so pleased!!! In the process of replacing the catalytic converters my alternator belts cracked, so he replaced those for me as well. In the end he included three catalytic converters, rear brakes, alternator belts, state inspection, and only charged me for 5 hours of labor, which all came to $1526.76. I am so glad I took my car to Richmond Auto or I would have paid a lot more for those repairs! Even though they are further away from my regular mechanic I am definitely taking my car there again for other expensive repairs. Thank you Richmond!

Ok... a few years ago I had left a sub-par review for these guys. I had an experience that wasn't so great- and honestly I felt like I had been shafted. Anyhow- Doug himself came across the review and went out of his way to personally contact me and see if there was anything that could be done about the misunderstanding. I have meant to follow up with this review for quite some time and let people know about his awesome customer service after the fact... but anyhow- there is no doubt in my mind that he will go above and beyond!