Staff is always very helpful; they make sure you have everything you need and let you know that you can return anything at any time with their policies and the guarantees they have on their parts it makes buying things for the vehicle just a little less stressful
Max saved our road trip!! Not only did he help me find the parts I needed, but he also came out to my van, looked under the hood, and helped me fix it!
We’re 3500km into a road trip, with double that still to go, and my auxiliary battery in my van had stopped charging. I’m working remotely so no charge = no internet = can’t work.
I feel awful that I didn’t have cash to tip him, Max deserves a raise, and lots of good karma coming his way soon! THANK YOU MAX!
Beyond impressed with the help & service we received today!! My daughter’s car wouldn’t start, we were pretty sure it was the battery. Antonio helped us test the battery & it was faulty. But from the photo we brought in, he could tell that a sensor had also broken off of the charging cable. He helped us get a new battery, and cable, and even helped us know the right size tools to re-install it. He helped carry the heavy battery to the car. We would have been lost without his help. And he didn’t make us feel stupid!! (Even though we were really out of our depth.) And we got her car working great!! Thank you!!!
Checked for a bearing they said they didn’t have and couldn’t get so I ordered one online overnight, called them asked if they rented bearing pullers they said yes went down and had none in stock worthless go somewhere else if at all possible.
I just want to give a GIANT shoutout to Andres for doing everything he could to help us troubleshoot my issues with my Kia Soul. Although nothing could’ve been fixed since I didn’t find out until the day after my visit the issue is internal, he walked us through every possibility and didn’t make us feel like we were just dollar signs. You’ve got a good employee on your hands here!
Lilliana and Ceejay were very helpful at getting me the right parts fast. Not only were they professional they were also knowledgeable. Will be coming back.
Tested my battery. It was a little low at 12.48 v.
The alternator was good. The dealership bumped the dome light and left it on
That's what drained the battery.
It turns out the battery was bad. Over the weekend we didn't drive my wife's car. It was completely dead Monday morning.
They happily swapped out the battery under warranty.
Two times now that I have ordered parts for my F-150 and they haven't been right. First it was The Purge valve solenoid then it was the variable valve timing solenoids. Both times I've had to order from somebody else online kind of makes your store obsolete and pointless. Never going to O'Reilly's again.
When I walked in I asked for help and 3 young teenagers were working and laughing and said they didn’t want to help and was just standing around and said they didn’t care when I asked where my car part was.
New workers are terrible, just within the past two weeks they got new workers, I went in today and there were 4 young kinds standing at one counter and when I walked up they all went to the back and hid, 5 minutes later an older lady came and helped me. Sam Zorn is the best employee that store has ever seen, the most helpful person and every time I walk through that door he'd immediately get to work helping me, I haven't seen him there for while unfortunately.
I brought two jugs of used oil to be disposed of. The employees walked the jugs to the back where their tank is and they returned with the jugs still full. I was told the oil appears to be “funny” therefore they refused to dump it. I just changed the oil on my street bike which is 15w40 Rotella. I told them this and they refused. I drove to the Napa in Tooele and they accepted the oil with no questions asked. I will never do business here again. Napa laughed when I told them about my experience.
Friendly crew who knows what they're talking about. Always willing to help out, order parts or give you some advice. If you're in Grantsville and you want to take care of your vehicles this is the place to go.
Generally speaking this place has all the parts I need, and it is conveniently located two minutes from my house in Grantsville. I'm definitely glad O'Reilly's decided to build out here!
The tall Skinny employee there doesn't seem to take anything serious, proceeded to tell me that Dodge didn't have Diesel engines until the 1990s and treated me like I was wrong. They do not take anything seriously.
This is why I don't come to any O'Reilly because you guys have the knack of hiring people who don't know anything about vehicles and do not train them properly.
Went to this location because it was closer to home and so at this point I'd rather burn gas driving to Tooele in order to go to Autozone than continue to go here.
There was a trainee that was helping me with my truck and this trainee's trainer and older manager with a handle bar mustache where treating this kid so poorly i couldn't believe it. I am so so disappointed in the leadership that it isn't funny at all. This kid was helping me and the manager and the trainer freaking bullied this kid. I will not stand for it. Not ok!! Thanks to the kid I don't hate O'Reilly, that manager and the trainer need to either be removed or severely reprimanded for how poorly in public they treated the young man. Absolutely not ok
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