What clients say about Skidmore's Graham Auto Rebuilders in Graham (TX)
They told me & my insurance that my car would be ready in 14 days - gave me an exact date. I called when it was supposed to be ready and they HAD NOT EVEN ORDERED THE PARTS YET! I wish I would've known, I would've driven my car for 2 more weeks while waiting on them! It took them 30 days, instead of 14. It was minor damages, was still drive-able, so it was sitting at their shop for 2 weeks for no reason, while I'm driving a rental. I've used them before & it took over a month then as well - I'll never use them again. Others I've recently talkes to had similar experiences.
If I could give less than 1 star, I would. My niece's car went in because they hit a pig and did minor damage to the plastic bumper cover and sensors , plus the ac condenser. When we got the car back, it had more problems than when it went in. When it came back, it still had the ac problem, plus other issues because of poor mechanic work. The service took at least 2 weeks longer than it was "suppose" to, and the shop expects us to bring it back to get the "other problems" resolved AFTER they coordinate with the insurance company AGAIN! And they couldn't even get the bumper color right, even though it in the VIN code, that they could have looked at ANY time if they cared about getting the job done right. I tried to talk this over with the owner, and he hung up on me...
Took my car in because of the hail storm had broken glass and standing water in the car Rodger reassured me that he would be able to get the car fixed and remove the water so no mold would grow. He did not the car sat at his shop with standing water in for over 2 months it was not until I stopped by to check on the car that I was informed that it was “ready “ upon looking over pieces of the car were literally falling off they never removed the standing water there was glass all over the seats mold growing everywhere I told him I would not accept that he told me he would change out all the carpet and foam instead he took it out and let it air dry and put back in my car is still full of mold and they are not going to correct the issues they caused from neglect the repairs were over 15,000 and the car is worse then when it went into the shop there’s not enough words to explain how bad this situation is now and it could have been resolved if properly done in the first place now I have to drive my kids and elderly mother around in a car full of black mold
These folks are the best. We bring our work to them from Fort Worth. It’s worth the drive. They are timely, pleasant, reasonable. Just a pure pleasure to deal with.
Don't take your vehicle here if you want it back anytime soon. I took our truck over after some heavy hail damage; new hood, windshield and roof. They have had the truck for 3 weeks and told us it would still be next week before we got it back. The truck sat there for a week before they even touched. The lady in the front office is very rude and unhelpful. She refused to transfer me over to a manager everytime I called. My insurance agent said this is not the first time they have been this way with their customers.
Had a lady run out in front of my wife over a month ago. Got her truck back today. They did EXCELLENT work on her truck. I can't express how happy they made my wife. Now Farmers Inc is absolutely a horrible company. Hope we never have to deal with them ever again. Thank you Skidmore Automotive.
I was on an accident on my way to Corpus Christi for a vacation and I accidentally hit a dog there was extensive damage and it's being repaired at Graham Auto rebuilders. Everybody is very professional there and. they've always answered every question I've had even though I called them multiple times I would definitely recommend Graham Auto rebuilders for any auto body work you would have.
Terrible service from the get go, said my truck would be ready to be repaired in 4 months from December. Took them until July before the person that backed into my vehicle offered their spot for me to get my truck repaired. On top of that, they drained my battery while they had it when the truck was running just fine when I dropped it off then tried charging me for a new battery after telling them 3 times I was not paying for the battery. They then said my battery was over 3 years old even though my truck is only 2 years old. Then put the completely dead battery back in my truck while it was still running so they weren’t liable for the battery.
Roger Skidmore,
You sure know how to run a crooked business up there!
It’s a shame.
Diane Bisley,
Since you mentioned you worked at Toyota for a long time, it’s a shame you had them buy a new tail light after I already paid for one and put it in myself even after I let you know that I had replaced it. Then tried charging me for it!
Crooked people all around up there.
🚨Just a psa.🚨
Only thing nice about them is their building.
Do yourself a favor and don't waste your time at here. After a week of having had an estimate done, they hadn't sent it into my insurance because they were waiting on something from my insurance.... but they didn't even try to call them or me to get said information. And then when they finally sent the estimate in, my insurance had to send a revision for cost effective parts, and the CORRECT COLOR door panels. I've had to call them everyday for the past 3 days to make sure they are doing their job.
Now, it's going to be going on 3 weeks that my passenger windows have been out, and I'm driving 40 minutes to and from work everyday with an infant in the back. These people don't have any sense of urgency.
It took 2 months to do repairs after hitting a wild hog. I got my pickup home and found damage that was not on the truck before. A dent in the bed side, multiple places of chipped paint. High beam head lights do not always work. They also charged my insurance the original estimate and 3 separate additional supplemental charges, praise God I have a good insurance company that paid. They held my pickup hostage waiting on insurance and then I found out the reason insurance had not paid all charges, invoices were sent to the wrong insurance company. The owner was rude about the whole situation. If they treat everyone the way I was treated they will be and should be out of business. On there web site it says “always a happy customer”; not this guy! I will pay someone else to fix what the problems and will never use or recommend this establishment again!
In the country of Graham, Texas, there is none better for vehicle repairs and efficient, professional services than Skidmore's Graham Auto Service. I'm from Houston.
I took my car to GAR on Thursday afternoon, and midmorning Friday they called to let me know it was ready. WOW! They did an outstanding job. Not only could you had never have told there had been damage, they detailed it! It looked as good as the day I brought it home. If your car needs body works, I highly recommend Graham Auto Rebuilders.
Highly recommend Graham Auto Rebuilders to anyone. They were easy to work with, very fast and professional and did an exceptional job on repairing my car. I also commend the detailing department. I was expecting the outside of my car to be cleaned when I picked it up, but every nook and cranny was clean on the inside as well. Thank you Graham Auto Rebuilders for a great experience!
Super fast super honest service. After being from MA and hitting a deer while traveling it was imperative our car get repaired quickly and we weren’t left stranded. They helped us with a rental and got our car back super fast.
Unfortunately this is the second time we had to take one of our vehicles in for repairs lol but both times they have done a fantastic job! Fast service, kept me updated on progress reports and quality of the work is hands down the best!
Being new to Graham I was not sure where to take my vehicle for a windshield replacement.
So I decided to give Graham Auto Rebuilders a try. It is local and didn't want to drive back to DFW for the repair.
They beat all 3 price quotes I had received and they did an amazing job.
I am very pleased with the work they did.
Highly recommend.
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