Triton Towing came through when I needed them most. Raul handled my tow from O’Reilly Auto Parts to my house quickly and professionally. His communication was excellent — he kept me updated every step of the way and made the whole process smooth and stress-free.
It’s rare to find towing service that combines reliability with genuine customer care, but Raul and the Triton team nailed it. Highly recommend!
Nice people and transparent business practices.
Just kidding. Wretched, aggressive, scummy, and miserable customer service. They told me it was illegal to document proof of me paying them for my car that they stole from my residence (not true). And tried to get me to delete the video from my phone. Very suspect behavior and should probably be cause for investigation.
Tips: Bring cash, retrieve your vehicle as soon as possible, and expect them to charge you for everything that the state allows them to (and be sure that they don’t charge you more than that!). Don’t expect any civility, just hostility and intimidation. Check for damages to your car. They will try to intimidate you and say it’s illegal to document any damages to your vehicle. They broke my side mirror off and said it came like that.
Otherwise, they provide great service and a valuable contribution to society. 1 star.
I think it’s very amusing that the sign on their door says be nice or leave. I registered my car to park at an apartment complex at 11:18 PM. They scanned my car to tow it at 11:15 PM. God forbid I grab my belongings out of my car and take them into the complex and then register my car. Didn’t even have time to put my shit down they were already towing my car. The manager laughed whenever they looked at my registration for parking. They truly do not give a shit and collected their $350. Needless to say never get out of your car before registering it to an apartment complex. I truly hope they have an amazing day. Thank you for your niceness trinon towing!!
$320 to pick up my towed car that is outrageous for only a few hrs. Not to mention the staff was not trained to be customer friendly or courteous . Nor were they helpful with the pick up process . No one stated you had to have an apt to pick up your car and I spoke with 3 different people.
Rude and horrid staff. Not once out of the three conversations with a staff member was I told I needed to make an appointment. They gave me the address, I came here. The person on the phone started blaming me saying I refused an apt time which I was never told anything about an apt. They told me someone would come to release the car within the hour and when I asked how they would know who I was to release the car to (as there wasn’t an obvious entrance) they said I was asking hypothetical questions. Another person came to pick up their car and they had no idea either you needed an appointment. When I called back to make my apt the apt scheduler transferred me to dispatch and I told him I needed to make my appointment- he asked if I called his number or was transferred and I said transferred. He then went on to state something a long the lines of needing to talk to the apt scheduler for not doing his job. I 100% recommend Armada Towing- so nice and polite. I will note, that once you get here there is a sign that says pick up by apt only- however, I’ve never been here before so that isn’t very helpful.
Took my car unlawfully, after having it registered in the system. Relay operator was very rude and unprofessional. Worst towing company to exist. Hope they get shut down.
Worst customer service I have ever experienced. Unprofessional, uncooperative, abusive language, refused to provide pricing, charged prices different than what is posted. I was screamed at, cussed out, laughed at and lied to. Never ever ever call this company ever!! Reporting them to the state
extremely rude. girl hung up the phone in my face when i asked her why they took my car for no reason and she couldn’t explain. that’s another point, they took my car with no explanation. i’ve live in my apartment complex over a year and never had issues. everytime i call back someone immediately answers with attitude. good luck if you’re a victim from these unpleasant people.
I had an experience with this towing company on New Years Day 2025. I'm still angry that they made me go through the crap I went through. On New Years Eve 2025, they just happened to "randomly" go through Radius at the Domain apartments in North Austin and picked up my car because the I was parked in a disabled parking spot and the disabled placard did not have two holes noting the month and year of expiration. This is a placard that my wife and I had for TWO YEARS issued by the Travis County Tax Office and I had no reason to believe that this was an illegal placard. I woke up New Years morning to frantically search for my car and then found out these butt wipes picked it up for "two holes missing." They told me when I called that it was state law that there had to be two holes for the month and year of expiration. I've lived in my apartment complex for YEARS and NOBODY had towed me for "two holes missing." There is the state law as written and the implementation of such law. These people clearly were focused on the letter of the law, not the implementation and also uninterested in vehicles that had expired registration, parked in carport without tag, or fire lane parking. They were interested in towing a car with a valid placard whose owners clearly need it to go places. Their response to this: "we could get in trouble for not towing it." Are you kidding me? You think you are going to get fined, jailed, etc for not towing a vehicle that doesn't have "two holes" in the disabled placard? That's really reaching for an excuse to be totally stupid. After paying the $250+ out of my hard earned money that needed to go towards bills and food for my family, I did go after the county saying that they clearly did not give me a valid disabled placard and they reimbursed me FOUR MONTHS LATER and provided an updated placard with the correct distinguishing features of a valid placard. But, I'm sure they were like, "why was he towed?" To the owner of this business: My car registration is expiring tomorrow and I'm getting it renewed on Friday on my day off after I go get emissions testing. You gonna be waiting for me to take my car on Friday? If you do, be warned that you will get what's coming to you and I'm not paying you a DIME. And since you wanna go by the letter of state law, Transportation Code 502.407 says I have five working days to get it renewed (WORKING DAYS, NOT CALENDAR DAYS). And I will post the temporary registration on my dashboard once I get it renewed online and it will have a July 2026 expiration. If you even touch my vehicle and tow it just because I don't have the updated sticker, I will call the police and report you for auto theft and note this part of the Transportation Code and the fact that my updated renewal WILL BE VISIBLE ON THE DASHBOARD. So, I dare you to take my vehicle so quickly just to make another tow fee off of families that need to put food on the table. Just try it and find out what happens!
Shady tow company waits until the second vistor parking expires. Fyi their north Austin location is not attended full time. in a seculded area at night by appointment only. If someone is really motivated they can break their car out. No dogs at the time.
They absolutely suck I pay for a parking spot at lakeside at la Frontera and they tell me I need Manager approval to remove someone parked in my spot I pay for, I go to the office and they say that there's procedure the tow company can do to see if we pay for the spot. There's been at least 6 times someone parks in my spot I pay for and can't tow them. Service here sucks. And they don't answer the phone late at night!!!!
Hands down the most unprofessional and disgustingly rude staff I’ve ever seen. Every single person working here acts like basic decency is beneath them. Arrogant, dismissive, and shockingly disrespectful — they speak to people with zero courtesy and treat questions like an inconvenience.
They don’t do their job properly, they don’t communicate clearly, and they show no respect to anyone. This place is run by people who have no business working with the public. An absolute disgrace of a company.
I never leave reviews, but this lady…quick with the attitude and very rude! Doesn’t like it when she gets it back neither!
My husband’s work truck was REGISTERED, but since we parked the truck in our residential spot, it got towed. Spoke to a very rude woman when I called, she made me a deal that we could pick the truck up without the insurance(it’s a company truck) but when I said “I’ll be there in 25 minutes” she responded rudely that she can’t release it to me and I said “I have to drive him, how else is he gonna get there?” End of phone call…then she called from a different number all upset, sounded like she was shaking mad and told me she would not release the truck without the insurance and it had to have his name on it.
His brother called, spoke to a man, he is on the insurance and was told to just have the insurance(my husband was the one still picking up the vehicle)and be there at 1045am to pick up, mind you it’s 11am and she just came to the office. She previously told me if we were late, even by a minute, she’d leave!
Worst customer service….EVER! Make sure you register your vehicle AND park in visitor parking so you don’t have to deal with her or pay $320!
We both missed work, trying to figure this out and get everything she said they would require. To just come pick it up later…smh
**they picked up the truck at 1140pm, I called at 230am…3hrs! $320…insane**
I feel like I try to give the benefit of the doubt to any company with low reviews. I can imagine as a tow company, they experience a lot of unhappy customers considering the circumstance in why someone might be contacting them.
But unfortunately, every review of how rude the staff is has been correct. I had the displeasure of speaking to a receptionist late Sunday night as we were worried my husband's car had been stolen. She was SO incredibly rude. She frequently interrupted me, was accusatory, and escalated the conversation in no time flat with the very basic questions I was attempting to ask.
Picking up the car itself went just fine after we spoke to our apartment complex, but I cannot commend anyone that was helpful after that single conversation. I genuinely hope she learns to better herself if she's going to stay in customer service.
Absolutely the worst towing company I’ve ever dealt with. If I could give zero stars, I would. The staff is beyond rude, arrogant, dismissive, and completely unprofessional. They act like they’re doing you a favor by simply doing their job, and any question or concern is met with eye rolls, sarcasm, or outright hostility.
It’s shocking that a business with this level of incompetence and blatant disrespect for customers is still operating. They clearly don’t care about providing even the bare minimum of service. Their attitude is disgusting, and the way they treat people is unacceptable.
Called to make an appointment, guy told us that we either bring cash or pay 3 percent adjustment for card. I bring cash and go to get my car and there is a lady in the front, texting the whole time as we are trying to get our car, and she says that I need exact cash because they don’t have change.
I told her can I at least not pay the adjustment because it’s not my fault you don’t have change and she said the guy on the phone should’ve told me I need exact. He did not. So I had to pay the rest on my card and pay a little extra even though I had brought cash.
They have a sign that says Be nice or something and you can tell they definitely need that sign. My husband next to me says “This is ridiculous” because nobody said we need exact, they’re just tryna get as much money as they can. She hears that and she goes “Excuse me?”
bruh.
Thank you Doug, Richard and Kylnn and the ladies. We traveled from Dallas and they stood by our side the whole time until we left back home. The people are Genuine and the company is a gem
Great company, very helpful and respectful team.
Worst place ever. Not only is it bad getting your car towed but their customer service is worthless. They are rude and disrespectful. Not to mention the old woman from the front desk. Gets all sassy right of the back and snapping her hands and moving like she's throwing a tantrum. Same old woman that was arguing and shoving one of the tow truck drivers. I hope the owner sees this and makes the right decision and fire them all. This is not how you run a business.
Shadiest place to have to come pick up your car that got towed (not that you really have a choice I guess). They don’t answer the office phone, which is always fun when you’re trying to confirm if they’re the people who took your car. The lot is on a crowded, run-down road with no actual building to meet with people. You wait outside as if you’re ordering from a food truck and have to schedule an appt online to get your vehicle. Will charge you extra for using a credit card to squeeze every last cent out of you. I guess towing unsuspecting apartment visitors must not pay that much, because this place is a dump.
Triton towing is the people who set up parking permits for some apartments around in the Austin area. When you register your car for overnight parting, they go to the apartment complex to see if there is any infraction to tow your vehicle. Our car was registered to park overnight and within an hour they towed car saying it wasn’t in visitor parking. So make sure you park in visitor and register. If not find street parking. I’d rather pay city of Austin a fee for over time limit than to give this horrid company any money. Spread the word to any apartment complex friends that you know
Phone Agents for this company are really unprofessional, pretty disrespectful and hopped down my throat totally unprompted. I was simply trying to find out what a letter was I was alerted about by USPS because apparently the company has sent me certified mail but did not include a unit so it was mailed back. I asked to provide the tracking to them to see if that would help locate whatever mailing was attempting to be sent to me and the lady was just rude, unwilling to help, and accusatory when I don’t even have a car that’s been towed lol. Sorry I was doing my own due diligence to provide communication in response to your error. No need to be rude!
Horrible company that benefits off of taking advantage of people. This company made a a mistake and towed my bfs car, his car was registered at our complex with images with his plate # and they made him pay so much to recover his car. Car towing business is a scam. Workers are extremely unpleasant as well.
Just got our keys today to our new apartment complex and not even spend one night there and we get towed clearly just like to Rob hard-working people just trying to make it
Triton towing is the worst. Guy on the phone was a real jerk off, and told me they didn't have my car. They did, he just had the license wrong.
Scratched my car and refused to provide the images of before the damage. Would go anywhere else. Management was rude and unprofessional
This towing company towed my car illegally from the apartment complex (bridge at canyon creek). My handicap placard was on the dash and the towing driver said it wasn’t there. What a scam!!! When I called the company, the person that answered was rude, and definitely not professional.
Spoke with a man named Jerry over the phone, and he refused to give me any information to locate or pay for my car. He told me that I have to “schedule an appointment” to pay and pick up my car but that was all the information he knows because they have over “500” locations and information varies. He hung up on me numerous times and then when I asked to speak to someone else to complain he refused saying no one else works there. Once I called back and finally was able to speak with someone else they too were short on the phone. They claimed they would report my issue with their boss once he came in, but I have not heard anything back yet. I had to use tracking gps to find my car and speak with someone in person because Jerry refused to help me get my vehicle back.
Scam of a company. Towed my car from the apartment complex I've lived at for THREE YEARS and registered THREE YEARS AGO on the website when I first moved in. I go to talk to them and apparently my car is not in their system even though I have approval emails saying that my car has been approved and registered in the system. They go on about some "confirmation number" that I have NEVER received despite living at the complex for again, THREE YEARS. I would give negative stars if I could, and clearly this company gets off on towing cars FOR FUN AS PROVEN BY EVERY SINGLE OTHER REVIEW. No basis to tow my car and despite it being a problem with THEIR OWN SYSTEM I STILL have to fork over hundreds of dollars for their own mistake. Imagine being such a terrible, dishonest business the way you make money is by towing first, ask questions later. THIS CANNOT BE A LEGITIMATE BUSINESS. They essentially steal people's cars and demand you pay for it. Disgustingly ran company - all of you at this company should be ashamed for having no morals. They could go into the system themselves and delete people's registrations for all I know, then tow the car and demand you pay after. Terrible company that should've been out of business years ago.
They pick up my truck from a wreck, not realizing my dash cam was recording. My dash cam recorded them ripping out my battery cables. They refused to repair or give money back for the tow and hung up when I called to file the complaint. If they come to tow your vehicle REFUSE THEIR SERVICE and wait for someone else. You DO NOT have to let them take your car.
Beware of this company!
Triton Towing somehow is contracted with several apartment lots and tows cars even after just a few hours. My son was at a friend’s apartment and they parked the car at 1. The tow company towed him car 4 hours later. He called me frantic thinking someone stole the vehicle. Once we found out they picked up the vehicle, I called and the guy that answered was being such a jerk. First told me they didn’t have the car and was about to hang up. Then once I told him that the complex had pictures of them towing it, he tried to say I gave him the wrong plate number. Went to the place, it was as tiny as my hallway bathroom. The two office people were nice, but they didn’t feel bad that they charged $320 for towing someone that wasn’t even illegally parked. Showing and talking to them didn’t make a difference. After we paid and went to go get the car from the lot, 2 of their tow trucks thought it would be a great idea to park right in the driveway so no one could get out without possibly hitting them. When I honked to let the driver know I was trying to get out he just looked at me then looked away and didn’t even move, what a douche!
If you live at lakeside apartments, this is the lovely contracted company that will tow your car in the middle of the night if you forget to register a guest parking and then you get to give them $320 for their hard work. (Take cash to avoid credit fees)
They pulled my daughter's car, but managed to miss 20+ cars that sit around the parking lot with no valid registration or/and with flat tires.
This is a pure 'take advantage of people's misfortune' company.
The staff are extremely rude and completely unapologetic.
Google maps will try to make you drive thru Pampered Auto Care, but you have to turn on Northridge road to get to Terrace Dr.
There is a parking lot on the left side of the road, but the office is a tiny shack on the right side further down.
They let me take my daughter's car with no proof of insurance or ownership, so beware.
0 stars if it was available.
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