Left my truck, wouldn't start, with a key at a parking lot. They picked it up and delivered it at the repair shop. Office staff on the phone were very nice!
Called for a tow to the shop. The driver called me 10 minutes out and I met him in the front of my building. I told him the situation, he loaded up, and was on his way. He took great care strapping it down on his flatbed tow truck. No issues at all. Nice young man. Thanks
Professional. Scheduled tow was made and as promised, called when in route and arrived on time. Service was arranged by my mechanic, but was told they are called whenever a tow is needed.
They've removed everything that we need to removed they're a good company if anybody needs a vehicle removed from your home they can do it they're great
Super helpful people, yeah I know it cost you, but it's the City of Austin that dictates the impound rates, just grin and pay it! The people there couldn't have been any nicer
Wonderful Front desk employee. She took 3 phone calls from me and was sweet & helpful as can be. The towing was way more expensive than we thought it would be, but definitely worth it. I would recommend them to anyone.
Predator towing company. Was towed despite ticket on dash from City machine indicating I was good to 10:18 pm. They blamed Cops, Cops blamed them=I'm out $300. Complaint filed with State and City of ASStin.
Getting your car towed is never fun but Selena was absolutely amazing and so kind. I really appreciate her effort to turn a not so great situation into a positive experience. Thanks so much!
I want to thank them for taking care of my car during this process. I let my uncle use it and had to wake up in the middle of the night to go get it. To the beautiful woman who took me back to get it.... damn, I wished I got ur name and number!
Im gonna say it like this. Generally when I get arrested and these folks tow my car, the entire day after is pretty wretched. Today was good. BRITTANY and Mike are responsible for the positive review so I'd like to shout them out and ya know....say maybe a little raise is in order. Although my day wasn't exactly butterflies and rainbows, it was a good effort on their parts to show a brother a little kindness. It was a very positive experience and I hope I never go there again .
A smile and a little kindness go a long way. Thank yall kindly . Much love
Y'all Alfredo was on point! My customer had scheduled you to load me with a generator. Alfredo came up introduced himself, shook my hand and he came up with a plan that worked perfectly and was safe. It was a pleasure working with him and watching him work the controls to get me loaded in a timely manner. Thank y'all and I hope if I get more of these, Alfredo is the guy!
My car was towed during my pick up the battery was near dead and they refused to assist with a jump. They insisted that they could only use a jump box even though I had my own jumper cables. Bs
1st day counts as soon as they impound 2nd starts 12 hours after that 3rd day counts 24 hours after that.
So after a little over 1 day I’m charged for 3 days. Ridiculous.
This is obviously all on top of the ridiculous towing fees that exist $250+ and not even including the ticket for getting impounded which I feel is debatable to begin with (parked on street with other cars didn’t see signage saying I couldn’t park there).
I don’t have to explain how much a raw deal towing is. But the little 3 day fees just really took me over the edge.
The saving grace is the lady in the back was really nice. Seemed genuine even though obviously the situation sucks.
When we called, we were told that we had to pay either cash or cash app because their card machine was broken. We used cash app because we didn't have much choice. Beto told my wife to contact him if we needed a receipt, but after reaching out to him on several occasions, he refused to send one. We were told his grandmother was sick, and then we were told to resend our email address because he had it on his computer ready to go! Still no receipt. Without it, we are unable to get our money back from our insurance company. Now he just ignores my calls.
I called very late and needed service asap. Shannon took my call and had someone at my company van in 15 mins. The service i received from Shannon and the driver was excellent and the price was more than fair. I'm super grateful! THX
I was treated very well, and my nearly new pickup truck was loaded aboard their flatbed very professionally, systematically and safely. Albert’s tow truck looks very 21st century, and seems big enough and strong enough to tow a small house. I was very happy with how he and his company treated me—their female dispatcher was friendly and efficient, and Albert was the same. When he arrived less than 20 minutes after my call, it was a great way to top off the misery of waiting HOURS for another company that clearly was never going to show up. I’d hire Southside Wrecker again in a flash. Five stars and two thumbs way up.
Michael helped my family and I tow a car that wouldn’t start and a prized motorcycle that also wouldn’t start to a new location, all in one trip. The motorcycle is my late Mom’s and he was extra careful with making sure that it was really secure and taken care of because I told him how scared I was of it becoming further damaged. He drove super carefully and took side streets to assure that the ride would be as smooth as possible, and he expertly unloaded both of them even though neither the bike or the car were cooperating. He was also a decent dude to be around and chat with! Some people hate their jobs and project that negativity onto their customers, I didn’t get a single second of that- All I saw was pride in his work.
I cant even express how easy he made this process for my family and I, where otherwise making 2 trips would have been a real huge pain and cost. I’m sincerely thankful for the expert work that Michael put in, and for this company. Thank you Southside Wrecker, and thank you Michael!
Oct 12, 2021
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