Visit your local Pep Boys Auto Service & Tire Shop at 1212 N Collins St, Arlington, TX, 76011 for expert tire services and all your car, truck, or SUV auto care needs. We specialize in oil changes, new tires, tire repair, tire replacement, and more, offering same-day services to help keep you moving. Our certified technicians provide additional comprehensive auto repair and maintenance, brake repair, battery replacement, inspections, and more. We proudly service hybrid and electric vehicles, making us your trusted local tire shop and auto care center. With over 100 years of experience, you can count on Pep Boys for reliable, professional service. Call or book an appointment today!
Hours not specified
What clients say about Pep Boys Auto Service & Tires in Arlington (TX)
The time it took to complete a tire patch was poorly communicated and extremely long. I arrive at 3pm and got checked in. By 3:30pm, I asked if there was an update and was told they are just now going to look at the car. By 4pm, it’s taken 3x longer than it would at discount tire. They said they didn’t have the right size patch, had to order one, have received it and it will be done soon. It’s 4:30 and they have not touched the tire. It’s now 5pm and it has taken 2hrs to complete a 30min-1.5hr task. If they gave me an ETA from the start or when I inquired, it wouldn’t have been such a waste of my time.
I like the girl up front she is nice .... I get my old charged.
I haven't been going here for a while.Getting my oil changed.I highly recommend the girl that is up fun.She's very good, very fast.Overall satisfying, they definitely need to put some tlc in that place.
They kept the cover to my catalytic converter instead of installing it back on my car.
After this review I got a call back to make it right and locate the cover - no followup for a week. Then corporate called and within an hour then store called me back offering to get me a new cover for $550. I just want my cover back.
I came in for a 120-point inspection and left very disappointed with the experience. It felt rushed, and the mechanic who actually performed the inspection refused to explain the findings to me directly. Instead, the front desk person quickly read through the notes and gave vague explanations of “what it could mean,” rather than telling me exactly what was found.
I asked for an estimate or at least an email copy with more detail. She said it was too much to handle at the moment but would email it to me the following day. It’s now been 4 days and I’ve received nothing.
To make it worse, I came in with a missing turn signal, and the paperwork I received states that “all signals and lighting are in place.” That’s a serious oversight for a shop charging nearly $100 for an inspection.
Meanwhile, the environment didn’t inspire confidence — a bunch of employees blasting TikTok music and joking around instead of acting like professional mechanics, all while providing lousy service.
Overall, I paid good money for what should have been a thorough inspection, but instead got rushed service, inaccurate paperwork, and zero follow-up. I expected much better from Pep Boys.
Don’t waste your time here to change your tire here and I recently had my tire changed and I still have warranty on it but they won’t fix the tire. Any time you want to fix a tire or anything they charge you
I came in needing my car fixed—not a surprise warranty. I agreed to the quoted labor and parts, just wanting my car working again. Nothing was said about a warranty during the transaction.
Later at home, after I finally had a chance to read through my receipt, I discovered Pep Boys had quietly added an $86 extended warranty without my consent or even a mention. That’s not just a minor oversight—it’s misleading.
When I returned the same day to request a refund, I was told I’d have to come back again because the manager wasn’t available. That’s not just inconvenient—it’s evasive. If a warranty is optional, it should be clearly disclosed and confirmed with the customer before billing. Sneaking it in after the fact feels shady.
I’m not against warranties—I’m against being billed for one I didn’t agree to. Transparency matters. Pep Boys, do better.
False information on the website. Made an appointment to have AC service done on a Sunday. They claimed the AC guy was on vacation. This is the 2nd Pep Boys I went to today. The other location said they do not have an AC Tech that works on Sundays. Their website provides untruthful information. IF 0 WAS A RATING OPTION I WOULD GIVE THEM A 0 FOR FALSE ADVERTISING!
Went in today for AC check. My appointment was at 10:30. I arrived at 10:20. At 11:10, my car had not been taken to the bay. It wasn't busy, but I only saw one tech. There was only one other customer waiting on his car.
They told me they couldn’t patch my tire because the crack was too close to the interior of the tire. I left and went to discount tire, and they repaired it without any issue within 15 minutes.
Team members behind the counter were very friendly and professional.⭐⭐⭐⭐⭐
Their computers were very slooow when trying to pay my invoice when picking my vehicle up. The Link they say you can use to check status of how the repairs are progressing didn't work so had to call a couple of times to get updated. ⭐⭐
Problem: Mechanic that worked on my vehicle was a little rough overall. ⭐
1. Greasy finger prints on the grill, hood, drivers door and gas cap door.⭐ Car had been washed day before I left it with them so it was obvious everything he touched.
2. My black leather steering wheel had a coating of oil, grease mixed with sand all over it. I had to pull over quarter mile down the road and wipe it down with Clorox wipes.⭐ SMH
3. When Mechanic had completed the work, he parked my front bumper into grass and buried my ground effects into the dirt. ⭐
I heard a loud scraping noise when backing out to leave. SMH
Manager should emphasize a little quality control around here.
I took my suv for an inspection and just look at the Pic.SMH.I paid for the inspection(not free) A"pro mechanic" did the inspection and returned my vehicle looking like a war zone.
Had a set of tires installed on Sunday. My new tires were lost in the back at first but they found them before I left. Noticed through the window that the mechanic was sloppy, leaving lug nuts scattered all over the place. I carefully checked the wheels afterwards and they seemed okay. On Monday when the car got to highway speed it began shaking--a classic sign of imbalanced tires. Went back to Pep Boys and they said they wanted to try retorquing first and maybe I would need to see a suspension specialist. I knew that was nonsense and I had already checked the torque on the lug nuts but I went along, agreeing to return on a third day if necessary. Of course retorqueing didn't fix things and so finally on day three they checked their balancing work and--surprise--wheels out of balance. Balancing tires is a basic job that any tire shop should be able to do right the first time. I have a lot of respect for mechanics, and Pep Boys staff were polite, but getting tires installed should not be a 3-day time consuming mess.
I went to have a flat tire looked at and see if it could be patched. I kept adding on a few additional services and without a fuss or complaint they looked, checked, double checked, helped with financial options, discounts, etc. I had my car in and out with a full service work up. Helen and Brennen are top tier representatives. Very attentive, informative and simply AMAZING customer service. Thank you guys for making this process easy! It was a hot day, and they even started my car for me so I can go into the air conditioning. BRING UR CAR HERE! You won’t be disappointed!!!
We were in town for a soccer tournament / spring break and someone clipped our rental car in a parking lot. Needless to say I was frustrated. I took it to Pep Boys & Brandon helped us tie the bumper up to avoid further damage AT NO CHARGE! We appreciated the help and would recommend taking your car over to see them if you're looking for EXCELLENT SERVICE!
The service was fast and efficient! Craig was very helpful and funny. Not only did he accommodate my needs but he went above and beyond. Thank you guys for your wonderful service. I will be returning!
Got free break and tire inspections done and was told i needed new fluids, spark plugs, and cabin and engine air filters.
I replaced all of the above in the summer and changed the filters myself in december.
been coming here since i was a kid. this place has gone downhill.
Every time I take my car in the team up here they always take good care of me. Brandon is super friendly and finds a way to help me out. Highly recommend them if you need work done on your car.
New tires are amazing thanks to my original associate that helped me get them and the manager was a total professional. I didn't like the fact that one of the associated told me a needed more work done on my car even though I had already gotten it done months before. They are trying to over sell serviced my car didn't need. That I did not appreciate
I brought my car to Pep Boys for a warranty repair, and my experience has been nothing but frustrating. The first time, the repair took triple the time they originally told us. When I finally got my car back, it started making a terrible noise, and I was suddenly told I needed four new tires instead of two because of the type of car I have. Again, they gave me a completion time, and again, the car wasn’t ready when promised.
Fast forward a year, and I had to use the warranty again. This time, I was told my car would be ready by 1:00 PM. At 2:05 PM, I called to check on it, only to be told the technicians needed a lunch break and now my car wouldn’t be ready until 3:00 PM—two hours after the promised time!
The lack of communication and constant delays make it clear that customer service is not a priority here. I would NOT recommend taking your car to Pep Boys.
Brandon is the manager of this facility and he is always willing to help. We had a major electrical issue on our older model Impala which no other shop could seem to figure out… Brandon and his team were able to solve that in one weekend
I've taken my car here for service a couple of times and every time I go, I have a great experience. They really take care of you. I went last week to have a new battery installed. Brennin did a great job. He was very efficient and got it done quickly and I was outta there.
I recently got a brand new set of tires with a warranty at another Pep Boys location, but they didn’t align the vehicle and weren’t very nice. I reached out to this location, and Brandon and Helen were super helpful. They ordered a new tire the same day and had it ready the next day. I was in and out quickly, and the warranty covered everything. The service was excellent and made me feel appreciated. Highly recommend this location!
We ran over a screw while looking at Christmas lights in the area, and the wonderful team saw us immediately, let us bring our dogs in the warm lobby, and stayed past closing to make sure we were completely taken care of. Management was friendly and helpful, even giving us a T-shirt and chapstick, and the mechanics were super efficient and quick! The new management is fantastic :)
Still one of the best spots for quick service on your vehicle. It's different that they do not have a store anymore but the service is still top-notch! Fair prices, great service, an great part's.
Sep 21, 2024
Nearest Junkyards to Pep Boys Auto Service & Tires
Website
