Ivan at Family Toyota of Arlington has been my go-to service advisor, and I couldn't be happier with the outstanding service he provides! He is always professional, knowledgeable, and genuinely cares about making the process smooth and hassle-free. Whether it's routine maintenance or a more complex issue, Ivan consistently goes above and beyond to ensure my car is in top shape. Highly recommend him to anyone looking for excellent service!
I usually have good service here, but now that I’ve seen this? My Oil Drain Cover was just left hanging out of the side like this, and the tech thought “that’s good enough, I don’t get paid enough to do it right.”
If they can leave it like that and let the customer drive off (should have checked before I left), I wonder what else are they slacking on.
Fortunately, I was changing my skid plate to a TRD skid plate, and I was able to use the extra screws from the original skid plate for my oil drain cover, so problem solved.
Fix this problem, please.
They have appointments up to 4:30pm on Saturday but they close at 5pm. They were not able to complete all the services and I will have to return again. Why offer appointments that late if you cannot render full service?
I am writing to express my deep frustration and concern regarding a serious issue after my recent service. It seems that the engine oil lid was not properly secured after the service, and I have been unknowingly driving the car for 10 days without it. I recently noticed a strange smell coming from the car, but I initially thought it was normal after the service.
However, upon checking today, I discovered that the engine oil lid was not in place, which is an unbelievable oversight. This is a highly unprofessional mistake, and I am incredibly upset that such a basic but critical step was missed.
I have now brought the car back to the service center, but unfortunately, it is currently closed. I do not feel comfortable driving the car in this condition, as it could potentially have caused damage to the engine because of the service mistake.
Even though this is not a 5 star review, I do want to point out in advance that my experience with this dealership was better than I've had with most others.
That being said, I can't justify a higher review for a few reasons.
I'll start by saying that communication on when my vehicle was arriving was great. Except when it was delayed for some reason (3 times) and nobody reached out to specify as to why and it left me feeling like they were just dangling a carrot in front of me to keep me interested. All in all it took almost 2 months for my car to arrive. Maybe there was legitimate reasons, or maybe there wasn't. Either way, I was not in a rush to pick up my car so If there was legitimate delays, I would have appreciated an explanation as to why. If there wasn't, I would have preferred they were just up front about it. I would have waited without issue.
Secondly, my vehicle arrived with a pinky sized gash out of one rim that I didn't notice until the next day at home. Luckily I had taken pictures of the vehicle at pickup to prove I hadn't curbed it after leaving. When I went into Family Toyota about it, I mentioned having pictures if they needed proof (which they did not ask to see) and offered to have the wheel repaired. (Great customer service on this), but when the wheel came back, you can clearly see where the repair is located. I'm disappointed that if it wasn't going to be in like new condition on my new car, they wouldn't order a new wheel.
Third and my biggest issue is when I went in to place my order on my new car, the absolute only thing I asked for was to have Toyota connect. The sales rep said push to start may be an issue due to allocations, but Toyota connect would not be. I agreed because I'm not particularly concerned about push start, but wanted Toyota connect to have access to my locks via app. My car arrived, I took it home and tried to get everything set up (apps, Android connect, etc) and my car does not have the option to run Toyota connect. THE ONLY THING I WENT IN ASKING FOR and was assured would be on the vehicle, is not there. It may seem like a small issue to some, but it was my only request.
Like I said In the beginning, I have certainly had worse interactions with a dealership before and in general I don't have buyers remorse. Aside from my car NOT having the only option I asked for, I love it.
However, after the personal experience I've had, I don't think I will be a repeat customer and at this time would not recommend this dealership to a friend.
Professionals. I called around to different service centers and could already tell this place had their act together above and beyond just from the phone interaction. Dropped the car off at 7am and picked it up at 6pm same day service including breaks, fixed oil leak, and a valve replacement. Great work
EASY!!! Friendly and willing to help get into a new Truck! We loved our morning at Family Toyota of Arlington!! Ronnie Beck and Windsor helped us get our new truck and it was a breeze!
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