If near or at this location and are looking for a awesome, knowledgeable, upbeat & outgoing personality, stop in or ask for Mario! He is great and a pleasure to deal with. Thanks for assisting me with my vehicle issue and keep your attitude it's very welcoming! ⭐⭐⭐⭐⭐⭐
Great customer service!!! And a big thank you to the young man that replaced my battery unfortunately I forgot his name but it started with a E I really appreciate you going above and beyond on helping me !
Great Customer Service @ 410 E Front St. From out of town and had a problem with truck and got immediate help. I asked what his name was he said Leon, also another associate had came to help and his name was John. Was treated with kindness and respect. My service was above and beyond. Again, thank you Leon and John, your help was greatly appreciated, CJ
I've ordered so many parts from these guys , they know me on a first.name basis.always easy to return something if any problems happen. Love the place .my go to auto parts store.
A huge thanks to Heath who took time out of his busy schedule to replace a stubborn headlight for me. He refused to give up! Highly recommend this store for all your car needs.
Although the line was long the customer service was great. My husband ordered a part and all I had to give them was his phone number and invoice number. The staff was patient, polite and helpful.
Excellent customer service from Daniel he was very help and kind. He showed me what light I needed and explained why it gave out and fixed it. The best and smoothest experience I’ve ever had. Thank you Daniel your customer service was outstanding. Need more like him.
I wish to give a positive note to Carlos at the O'reilly's at Front St. in Tyler, Tx. He helped me with a warranty item and went above and beyond the call of duty to do so. He was professional, highly knowledgeable, and quite sensitive to my needs as a customer. Carlos is certainly an asset to his company, and I truly appreciate it.
All in all it was a great experience but I have to wait on some parts that had to be ordered and the salesman didn't seem to want to help me very much he could have come out and help me look for what I was trying to find out but he didn't all the other salesman were going out and helping their customers so gave me a bad taste in my mouth. But I'm not going to hold one bad person's thing against the whole store. So I like this store it's a good go
I asked the manager about my truck and told him what it was doing. He came back with the answer that I was looking for. I very much liked that. When I get home if what he told me works out it will make me a new customer.
I tried to do business with this location hoping there was maybe some sort of training issue at the Troup hwy location. Unfortunately this wasn't the case, they were just as rude and unhelpful. When I called the store to check and make sure my part that was ordered the day before by an employee was in yet, the manager Kevin answered. At first it seemed as if he was going to be helpful but shortly into the conversation he would just cut me off and ask me if I’d like him to order another part for me. Completely rude and unacceptable. He also mentioned that he had “5 customers in the store”. If your stores cannot handle 5 customers and your manager handling an issue on the phone then you seriously need to restructure the way your Retail store operates.
I wish that I got the man's name that helped me. He was amazing! I am a disabled man with neuropathy in my fingers. I cant change the headlight by myself. He got me the right bulb and installed it for me. He also made sure it was all working before he left. I am so thankful for his help. Made my 40 minute drive home good with new headlights! Thanks again kind sir.
The guy working named Felipe was a genuine Good Samaritan!! Awesome service. He went way out of his way to help me get the right supplies for the job. He was extremely knowledgeable about many areas of automotive. Great experience!
Website
